Website Privacy Policy

This Policy explains how we gather and use the information that we collect from our Website. Our Privacy Policy may change from time to time. Amendments will be posted at this Web Site and will become effective when posted. Your continued use of this site following the posting of any amendment shall constitute your acceptance thereof.

Collection of Information

Our company collects information:

  • from the use of its web sites
  • from application forms
  • from use of its connectivity services
  • from use of its proxies
  • from resellers and affiliates
  • from third parties
  • where legally required to do so

We may combine information with that available from third parties or public sources. You may not purchase or use our services anonymously, you must provide correct and accurate contact details, and details of the legal entity such as BNR, ABN and ACN.

We use private information to:

  • Identify you for permission to access our services
  • Provide you with invoices
  • Gain an understanding of your needs in relation to our service and potential services
  • Check for credit worthiness or fraud
  • Contact you where necessary in relation to your use of our services
  • Provide news letters and outage and other notifications
  • Marketing purposes
  • Test and develop our services and systems
  • Management purposes
  • Research purposes

Use of Cookies

Cookies are used to identify you through our web pages. This information can then be used to customise the web site or set preferences for you. This information is collected and used for internal marketing purposes.

Google Analytics

We use a tool called “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, what other sites they used prior to coming to this site, and times of peak traffic to help website publishers improve their sites. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognising you on return visits to this site by disabling cookies on your browser or installing an opt-out plugin.

Google Analytics for Display Advertising

We also use a Google Analytics feature called Google Analytics Demographics and Interest Reporting to learn more about the profile of our website visitors (such as age, gender and interests). You can opt out of the Google Analytics for Display Advertising using Ads settings.

Information Sharing

We do not sell your information to third parties but may share it with related companies, as defined by the national privacy Act. We may also share statistical information with third parties, without disclosing individual details, unless those details are necessary for fullfilling a service order you have requested.

We may also disclose details about you to:

  • government and regulatory authorities and other organisations, as required or authorised by law
  • our professional advisers, including our accountants, auditors and lawyers
  • organisation involved in sale or transfer of our assets or managing corporate risk and corporate funding

Information Security and Accuracy

We take reasonable steps to protect your information from misuse, loss, and from unauthorised access.

All staff are instructed not to disclose private information to anyone. We take security very seriously. We attempt to keep all information up to date but we rely on you to inform us of any changes of your details.

Security Policy

Our Website does not store credit card details. All information is encrypted via 256bit SSL security and transmitted to a secure payment gateway server for processing.

Links to other Websites

This Website contains links to other Websites. We are not responsible for the Privacy Policies or the content of any such Websites.


We do not specifically collect online contact information from children nor do we target or sell products or services for purchase by children.

Accessing your Information

You can request specific details of informaton we have about you or copies of the actual information by writing to:

The Privacy Officer
AURA Holdings Pty. Limited
PO BOX 1234
Broadway, NSW 2007

We may charge you a handling and materials fee depending on circumstances.

Removal of your Information

You may request in writing that certain information about you is removed, which we will comply with, provided that information is not necessary for tax purposes or to identify you or for contractual reasons. We will not consider requests to alter or remove statistical information. We can not prevent our web servers from issuing cookies, it is your responsibility to refuse acceptance of these if you so wish.