Castaway

TERMS AND CONDITIONS FOR SHORT TERM LET ACCOMMODATION

1-Definations

“Booking” means the period for which you have paid to stay at the property.

“Property” means and all its fixtures, fittings and equipment.

“Management” means the owners and managers of the property.

“Guests” means the persons who stay overnight in the property during the booking

“Visitors” means a person a guest permits to visit the property during the booking.

2- Acceptance and Responsibility

Payment of the deposit constitutes acceptance of these Terms and Conditions

3-Check in/out

Check is time is not before 2pm on the arrival dates and check out time is not later than 10am on the departure dates

Late departure is subject to prior arrangement and availability and extra charges will apply.

You must notify Management of expected arrival time and a mobile contact number at least 7 days before arrival.

4-Payment

A deposit of 50% must be received within 48 hours after the booking is taken by Management.  Bookings are not confirmed unless and until this deposit is received.

Payment in full must be received no later than 30 days prior to you arrival.

Payments of the amount due must be received in Australian dollars net of any bank or other transaction charges.

Please ensure payments are made within the time limit or the booking will be cancelled automatically without notice or liability to you.

5-Cancellation or Variation

Your deposit/payments are non-refundable in the event of a cancellation.

6-Security bond

A bond payment of $1500.00 is required at the same time as the outstanding balance of your booking.  It will be credited to your designation payment method once our property has been inspected and deemed left in a similar state to your arrival.  We agree to ensure this occurs within 7 working days of your departure.

Any damage, loss or expense incurred by Management as a result of your breach of these terms and conditions will be charged against the bond.  Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, extra guests beyond those declared.

7-Unavailability

If the property becomes unavailable for your occupancy due to unforeseen circumstances  (eg. Fire, storm, damage, etc ) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy.  Failing which any monies will be refunded in full.

8- Parties and Functions

Parties and Functions are strictly prohibited

9- Linen and Towels

We supply linen, pillows, blankets and towels which must be left where supplied in the bedrooms or bathroom on departure. 

10-Pets

Pets are not allowed at the property.

11- Your other responsibilities

You must comply with all applicable rules and instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the property and our neighbours.

You are responsible for damage, breakages, theft and loss of the property and any part of it during your stay.  You must notify us of this immediately.  Management may recover from you repair or replacement cost (at Management’s discretion)

Only the guests dominated and agreed in the booking may stay in the property overnight.  If any other guests stay extra charges may apply or the agreement may be terminated without refund.

Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses

Before departure all food must be removed from fridges, all rubbish put in appropriate council rubbish bins provided and crockery and cutler washing and packed away.  The property must be left in a clean and tidy condition.

Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish etc.  Should the clean fee be more than usual cost for cleaning the property, you will be charged the additional cost over and above the normal cleaning fee which will be deducted from the security bond.

All furniture and furnishings must be left in the same position they were in when you arrived.

The property should be vacated on time and secured.  All windows and doors are to be locked.  All keys must be return as directed by Management.

You are responsible for the safekeeping and replacement of accommodation keys.  Duplicate keys will be provided at an additional charge of $50.00

Smoking is not permitted in the property.

12-Problems or complains

In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible.  You must allow repair/service access to the property during reasonable hours.

Any complain which cannot be resolved locally must be notified in writing to Management prior to departure from the property.

Failure to follow this procedure may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have

We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.