Payments required to confirm a Reservation
A $50 deposit is required at the time of making your reservation to confirm your reservation.
Balance of payment is required 60 days prior to arrival. If the booking is made within 60 days of arrival full payment is required to be made at time of booking. Where the deposit is unpaid within 60 days prior to arrival Dinner Plain Accommodation reserves the right to cancel your booking without further notice to you.
Methods of Payment
Dinner Plain Accommodation accepts the following credit cards - Mastercard, Visa and AMEX (a 1.5% surcharge to applies to Visa and Mastercard and 3.3% surcharge applies to AMEX).
Security Deposit/Bond
For all properties a security deposit of $500.00 is required on or prior to your arrival at Dinner Plain. It may be paid by credit card or cash only. The security deposit will be held in trust and refunded in full, within 7 days of your departure date, provided that the property was left in a clean and tidy condition with no undue damage caused or excessive cleaning required.
Dynamic Pricing -
Prices/ quotations are subject to change without notice and will not be guaranteed until payment has been processed and you have received formal confirmation of your booking from us via email, SMS or letter. A dynamic pricing structure is in operation, tariffs change regularly according to occupancy. If a lower tariff is listed than previously booked we unfortunately cannot amend the tariffs charged after a booking confirmation has been issued.
Check In -
When planning your stay, please be aware that check in is available from 4:00pm in WINTER and 2:00pm in SUMMER and the check out time on your day of departure is 10:00 am.
If you think that you will not arrive before 5pm on your day of arrival, please call our office to arrange the collection of keys after hours.
Should you require times earlier or later, they are strictly subject to availability and may incur an additional day use charge.
Travel Insurance -
Dinner Plain Accommodation recommends guests purchase Travel Insurance, which is generally inexpensive, but can really save a lot of emotional distress if an unforeseen event occurs. We recommend your travel insurance will cover you for airline flight and accommodation cancellation. We also recommend you are covered for accident, illness, medical evacuation and theft.
Property Availability -
The property that you have reserved may become unavailable due to circumstances beyond the control of Dinner Plain Accommodation. In such instances, Dinner Plain Accommodation will endeavour to place you in alternative accommodation, however, is unable to provide any guarantees in terms of the availability and facilities of the substitute accommodation.
Equipment and Facilities provided at properties -
If equipment and or facilities fail, Dinner Plain Accommodation will endeavour to get it back in working order as soon as possible/practical; no refunds or compensation will be paid for any such breakdowns.
As certain utensils and appliances are not standard across all of our properties, should you require specific items such as a coffee plunger, baking tray, egg rings/cups, hairdryer, etc. we strongly recommend that you bring your own to avoid disappointment. Fire Lighters are also a great idea, to help you quickly start a wood fire.
Cancellations -
We understand that circumstances may arise where you need to cancel your reservation. Should this occur, all booking cancellations must be notified in writing to Dinner Plain Accommodation, and the following cancellation fees will apply:
Cancellations made between 0 and 40 days of the arrival date, no refund is applicable, unless the chalet/apartment is rebooked, in this instance a partial refund may be available
Cancellations made more than 40 days prior to the arrival date incur a penalty of a $100 service charge.
We strongly recommend guests take out Travel Insurance to cover against cancellation penalties.
Change of Property by Guest -
More Than 40 Days prior to Arrival
Once a booking has been confirmed by way of a deposit and a change of property is required, providing that the change request is received by Dinner Plain Accommodation at more than 40 days prior to arrival and availability of an alternative property has been confirmed, a booking transfer fee of $100 per property applies
Less Than 40 Days prior Arrival
When a change request is received within 40 days of the arrival date, this will be treated as a cancellation and will be subject to the cancellation policy above.
Changes of dates by Guest -
If there is a change in dates which shortens the original booking, the original booking cost will still apply.
Any changes to extend the booking, utilising the original dates booked, will not be penalised.
Changes in dates, which do not utilise the original dates booked, will be treated as a cancellation and will be subject to the cancellation policy above.
There are no refunds or credits issued for early departures
