Serenity Holiday House

What is the minimum length of stay?

We do prefer 2 nights minimum stay but will do 1 night stay in off peak months (excludes Holidays)

Is there a security bond required?

Prior to arrival, we will phone you for credit card details; these are held as a security bond

What do I need to bring?

The Holiday Houses are fully self-contained: Facilities include a fully equipped kitchen with microwave and fridge/freezer.

There is also a Flat Screen TV, DVD, Hairdryer, Reverse cycle air-conditioner & all linen is provided.

What do I need to do when checking out?

Please leave Holiday House in a clean and tidy manner including: washing any dirty dishes & putting away, placing rubbish & recyclables in the bins provided, a vacuum cleaner & general cleaning supplies have been provided for your use. I ask that you leave the property clean and tidy on departure and report any breakages or maintenance issues.

Please turn off air-conditioner, all lights and lock all doors place keys back in the key garage or leave on the table inside.

Is there a cleaning fee?

Cleaning fee is included in your rate. However we request that you leave the houses in a clean and tidy matter dishes washed and put away and placing rubbish and recyclables in the bins provided. A weekly cleaning services is available upon request at no additional charge.

What are the check-in and checkout times?

Check in – 2pm

Checkout – 10am

Early check-ins may be available depending on our bookings

Prior arrangements for late check out, need to be arranged before arrival

What is your cancellation policy?

Cancellations notified more than 30 days prior to occupancy incur a $50 cancellation fee.

Cancellations within 30 days of expected arrival will incur a loss of 30% of full booking price. Final payment is non-refundable.

Is your property pet friendly?

Yes all 3 properties are pet friendly, however pets are not permitted inside of the house (unless prior agreements is made)

Pet owners are responsible for any damage caused by their dogs.

Prior to arrival we will phone you for credit card details, these are held as a security bond, any damage to property, breakages or any extra cleaning costs will be charged to your card. You are requested to leave the premises in the same condition as upon occupation and will be responsible for any extra cleaning costs, replacements or damage which occurs as a result of your stay.

CONDITIONS OF USE 
1. No smoking indoors 
2. PORT LINCOLN HOLIDAY HOUSES is not responsible for any damage or loss to the guests property. 
4. Faults or damages must be reported to the owner immediately. The guest is responsible for any damage to the property and its contents. 
5. Strictly no pets allowed indoors 
6. PORT LINCOLN HOLIDAY HOUSES is not serviced during your stay. For stays longer than 1 week you may request a service at no extra charge 
7. Check in time is 2p.m., with check out time 10a.m. A late checkout may be negotiated for an additional charge. 
8. PORT LINCOLN HOLIDAY HOUSES has a no party policy. Guests will be evicted immediately with no refunds given. 
9. We request that the accommodation is left in an acceptable state of tidiness; cleaning costs will be incurred by the guest if this is not the case. 
10. Main guest must be over the age of 18 years old. 
11. All linen and towels are included in your tariff, but guests are required to bring their own beach towels.

DPS Privacy Policy

Payment Policy

First nights accommodation is required when making your booking with the balance due 7 days prior to booking date

Please note: A surcharge of 1.2% applies for Visa/Mastercard and 2% applies for American Express

Cancellation Policy

If Cancelled or modified up to 30 days before date of arrival, no fee will be charged. 
If Cancelled or modified up to 7 days before arrival, 100 per cent of the first night will be charged 
If Cancelled or modified later or in case no-show 50 per cent of the total price of the reservation will be charged