Duk 'n' Willa Beach Cottage

Standard Terms and Conditions of Temporary Holiday Accommodation

Note: Variances can be agreed on but only by arrangement with the owner in writing.

• Deposit of 50% non-refundable is required to secure the booking. Payment of the rental deposit constitutes the clients acceptance of these Terms and Conditions.
• Balance of the rental amount must be received in full 7 days prior to occupancy. If not the owner has the right to cancel the booking and attempt to re let it.
• Cancellation if caused by the client, money paid is not refundable unless the house is re-let for the entire period. If it a refund is made due to the property being re-let then a $50 cancellation fee will apply.
• The owners will make every effort to ensure the property is available as booked. However the owners reserve the right to make alterations to bookings due to unforeseen circumstances.

To maintain a good standard for our guests we require certain conditions to be complied with. We appreciate most will respect our property but the occasional abuse requires that we state the following conditions.

• Number of Guests should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email.  Fees will apply for excess guests not agreed with the owners in advance.
• Parties and Functions are strictly prohibited. The price charged is for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in loss of your bond and/or additional payments.
• Damage, Breakages, Theft and Loss are the tenant’s responsibility during their stay.
• Departure - the property should be left in a similar state to its condition on arrival. Check-out time is (TIMEOUT) by the latest, to allow time to prepare property for next guests.
• Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination of rental and loss of bond.
• Bond is payable separate to the booking amount and is required minimum of 7 days prior to check-in. The bond will be refunded within 48 hours in full subject to the above conditions being met. It is designed to cover any additional costs incurred including but not limited to, any breakage, damage or excess cleaning requirements, failure to vacate the property at agreed time and excess internet data usage above the stay allocation.
• Pets are allowed at the property.  Pet owners are responsible for cleaning up after their pets both within and outside the property.  Pets are not allowed on furniture at any time, any evidence of pets on furniture may incur extra cleaning fees.  Large pets above 10 kilos are not permitted inside the property.
• Loss - the owners take no responsibility for the tenant's personal property.

Variations to these conditions may only be made by prior arrangements with the owner in writing.