Waterford on Main Beach

General Booking & Cancellations Policies:

General cancellation/amendment policies:

• Should you cancel your booking more than 14 days before your arrival then any payment of deposit or full payment made is refundable (as long as the booking is not a non-refundable booking).
• You may amend your dates up to 14 days before your arrival without penalty.
• Should you cancel within 14 days before arrival then any deposit made is forfeited.
• Should you wish to postpone your stay or shorten the dates of your stay within 14 days before your arrival date then you will be charged the cost of one night stay.
• In the case of a no show, the total cost of your stay will be charged.

Check in

• Check in time is from 2pm.
• Early check in may be possible, depending on whether we have another guest check out of your apartment on the morning of your arrival and our housekeeping schedules.  Please contact us to request an early check in and we will let you know if it is possible.
• Our office hours are Monday-Friday 9am-5pm, Saturday 9am-2pm and Sundays/Public holidays our office is closed. 
• Should you wish to arrive out of office hours, please let us know so that we may arrange an out of hours check in for you and send you details of what to do on your arrival.
• We can only do check ins up to 10pm. We are a smaller building and do not have a 24 hour reception or a lockbox for late arrivals, as we greet all of our guests in person.
• Please advise your estimated time of arrival by emailing us on info@waterfordonmain.com.au or by phoning us on 07 5528 0969. 
• On check in the person who made the booking and whose credit card was provided, will be required to be present and will be required to show the credit card through which the deposit was taken, along with their photo ID for identification purposes.
• The guest acknowledges that Waterford Management may require a security deposit by credit card, prior to check in.  No cash security deposits will be accepted.

Check out

• Check out time is by 10am.
• Please ensure the apartment is left clean and tidy and wash all kitchen utensils and dinnerware.
• Please remove all rubbish and empty the dishwasher.
• Glass bottles and other heavy items should be placed in the refuse room in the basement.
• Additional cleaning charges will apply for apartments left in dirty condition.
• Should our reception be unattended at the time of your departure please place all keys in the top drawer behind the Reception Desk.  If you are driving don’t forget to get your car out of the car park before returning the keys.
• Please ensure all keys are returned. Any lost keys will be charged to your credit card on departure. The cost of replacement is $111.00.

Policies of Stay

Waterford on Main Beach consists of 46 apartments, many of which are residential owner occupied. We are a family orientated building and we want to ensure all of our residents and guests enjoy the quiet, peaceful lifestyle they are entitled to.  The following policies must be adhered to:

• The By-Laws, rules and regulations of the complex, and any reasonable direction or the Management, must be complied with.
• This building has a no smoking and no vaping policy in place within all holiday letting apartments (including balconies) and all communal areas on the property which include the outdoor areas, driveway and gardens. Should a room be deemed unusable after you have vacated due to smoking, you will be liable for any lost revenue incurred (A charge of one room night at sellable rate for each night the room is unusable).  If you are caught smoking on the premises then a fine of $100.00 will apply.
• No alcohol is to be consumed in the indoor and outdoor common areas of the building, apart from the BBQ area.
• Waterford has a strict NO PARTY Policy and noise is to be kept to a minimum. Management reserves the right to evict guests who cause a nuisance.
  • Management reserves the right to refuse bookings which they assess as likely to lead to a breach of the No Parties Policy.
  • If you make a booking, and on arrival we find you are a party group which has not made prior arrangements with us, you may be turned away and you will be liable for the full amount for your booking.
  • If you hold a party during your stay which interferes with the comfort and safety of other people on the premises, the police will be called and will remove you from the building and you will be liable for the full amount for your booking.
• We do not cater for Schoolies or school leaver bookings whether attending the official celebrations or not. 
• Guests arriving in the Schoolies period must all be present at check in and their identification is to be verified and if any are found to be school leavers they will be refused entry and will forfeit the entire cost of their stay.
• The property does not have any policies, procedures, or resources in place to accommodate the unique needs of school graduates during the annual "Schoolies Weeks". It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period.
• Management reserves the right to evict any guest who is intoxicated or who causes, or is likely to cause, damage to the building, the apartment or another person.
• There is no refund for early departure for any reason, including eviction.
• Any guest who loses their keys and requires access to the building and/or their apartment outside of our office hours will be charged $100.00.
• The guest authorises Waterford on Main Beach Management to charge any credit card for any damage to the apartment or common property and/or for any loss or damage to the contents of the apartment or the common property.
• The guest authorises Waterford on Main Beach Management to charge any credit card for pay per view movies downloaded during the stay.
• The guest agrees to leave the apartment in a clean condition and to remove all rubbish prior to departure. Extra cleaning charges will apply to apartments left in an unreasonable condition.
• In the event of extreme circumstances rendering an apartment unusable or unavailable Waterford Management reserves the right cancel the booking. All attempts will be made to relocate the guests to other apartments within the building and all deposits will be refunded.