Glen Aplin Gardens B&B

Welcome to our hosted B & B farm stay home. We wish you rest and relaxation
From your hosts Allan and Jennifer Harris

Dear guests,

Thank you for selecting Glen Aplin Gardens as your accommodation destination. May we take the opportunity to welcome you to this friendly homely Queensland house and to inform you of some items and information, which we hope you will find valuable while staying with us.

Your hosts are : Allan and Jennifer
We are available 7am to 7pm (unless in an emergency)

Check In:
Check into the B & B is after 3 pm.
Check out time:
Check out is 10 am on the day of your departure. Later departure times may be arranged (subject to availability) and may incur a further fee.

Payment arrangements:
Eftpos point of sale is available at Glen Aplin Gardens. We accept the following credit cards:
Visa, Mastercard, American Express and Bankcard which incurs a 2% surcharge
There is a 3 % surcharge for Diners and Amex.
Direct deposit or cash payment for your stay is available also.

Breakfast:
We delight in providing you with a wholesome breakfast to start you day. Breakfast commences at 7am until 9am. We are happy to accommodate dietary requirements by arrangement.

Car parking:
There is ample parking space for your vehicles on the upper level car park opposite the steel garage. One space per room has been allocated.

Room Keys:
Your keys are supplied for your convenience along with a main door entrance key. Please ensure your carry these with you at all times. Lost keys will incur a $75 fee for replacement. A charge of $200 will also be incurred for anyone locking themselves out.

Heater:
A wall heater in located on the wall in your room. It is thermostatically controlled for efficiency and comfort at 22 degrees Centigrade. Please do not drape or hang wet or dry clothing over the heater as this will cause a fire hazard. Heated towel rails are available in your bathroom for damp towels and we have a in-house laundry service should you require this.

Ceiling fan:
This is remote controlled and also operates the ceiling light.

Electric blanket:
All beds is fitted with double e-blanket, which can be individually regulated for each person or side. Please find your control beside your side of the bed.

Environmental Policy:
At Glen Aplin Gardens we take care of the environment and would appreciate that you are conscious of this as well. This is a country property where resources are managed efficiently. Therefore, we draw your attention to the necessity of being mindful about wastage of water and more efficient methods of saving water.

Bedding and linen:
Your beds are allergy free, hygienically cleaned and linen provided is laundered and open air dried for freshness. If you require linen change or fresh towels please advice your hosts.

Bathroom heated towel rack:
You will find the heated towel rack in your bathroom to keep your towel dry and comfortable. Damp towels will dry quickly.

Complimentary Bathroom toiletries:
Please enjoy our small gift of toiletries which are sourced locally form the Granite Belt.
Should you wish to purchase further products there are gift packs and single items available in the Café Gallery shop.

Beverages:
Complimentary tea and coffee is available in the kitchen. Hot chocolate and herbal teas are also provided for your convenience. Please advise us if you require supplies to be topped up throughout your stay.

In-house TV:
Your TV is remote controlled. There is an instruction manual in the drawer of the dresser.
Lounge room TV, Video, “Wi” games are available by arrangement. A check out fee is charged and refunded on return of items.
WiFi:
Broadband internet is available in the Café Gallery. Please request your password to access this service.

Lending library:
For your relaxation pleasure we have a library of books and videos for your convenience. Please request you selected items. A small bond is charged on checking out a book / video and refunded on return of that item.

Damages:
Any damage sustained to your room or bathroom, or commonly use areas must be reported to your hosts or managers and paid for on your departure. Your credit card will be debited after your departure for damages occurred during your stay.

Drinking water:
Tap water from faucets/ taps inside the B & B and Café Gallery is filtered pure rain-water and is safe for drinking.
Please note: that all water supplied through garden irrigation hoses is dam water and not suitable for drinking. Alert signs are posted on each outside tap.

Electric Current:
240V AC 50 Cycles/ sec

Office Services:
Competitive rates for Fax and Photocopy services are available. Please contact you hosts. Document printing is also available on request.

Fire Safety Procedures:
Please familiarise yourself with evacuation exits and procedures. A plan is posted in your room with the location and exit closest to your position. The emergency assembly area is at the lower level car park apposite the Cafe Gallery.

Privacy:
Your privacy is very important to us. If you do not wish to be disturbed simply place the Do Not Disturb sign on the outside of you door.

Parties:
The Café Gallery may be booked for functions. Please discuss your requirements with your hosts. We are licensed for BYO alcohol consumed with meals. Therefore it is both pleasant and practical to hold functions outside the B & B facility so as not to disturb other guests. Music and entertainment can be sourced from local artists by arrangement.
There is a no party policy at Glen Aplin Gardens B & B house.

Smoking:
Glen Aplin Gardens is committed to providing a well-being environment. Smoking is not permitted in side this facility or outside in the grounds of the property as this is a fire hazard.
A room cleaning and deodorisation fee of $800 will be applied for non-compliance.

Pets:
Guest are reminded that we are proud to be pet friendly. prior permission is required to have your pet stay and under NO circumstances are animals permitted inside the house. Your pet bed and or kennel should be erected outside your room on the verandah during the stay. Guide dogs are the exception to the rule.

Refuse:
Rubbish will be collected from your room bins daily. Should you require to dispose of items the rubbish bin is located at rear of house behind lattice work.

Children’s requirements:
At Glen Aplin Gardens we aim to create a homelike environment for children who are accommodated in rooms the same as adults. We can supply games and hobby farm experiences with our farm animals. We have a cubby house in the garden in the front of the house.
Local by-laws require that there are only 2 persons per room. Parents must supervise children at all times. There are no roll-out beds supplied and room charges are as per schedule.

Laundry and clothes washing and ironing facilities:
Should you require use of laundry machines please ask you host for information. Soap sachets are able to be purchased at $2.50 and use of washing machine and dryer (if required) is $5.00 per load.
An ironing board and iron can be provided to your room on request.
Glen Aplin Gardens staff will launder and iron your clothes as per schedule fees list supplied in your room. Should you wish to avail yourself of this service please make arrangements with your host so we may enhance your holiday and relieve you of another routine chore.

Food storage and cooking facilities:
Local licensing requires us to comply with Food Safe regulations. Therefore guests are reminded that standard cleaning precautions and hygiene is required to ensure that food is stored, handled and refrigerated correctly. Use of the kitchen facility in this B & B for meal preparation is ultimately everyone’s responsibility. To ensure that the kitchen is tidy and clean, the Glen Aplin Gardens staff will clean the kitchen each morning. To make the environment pleasant for all, we would appreciate guest’s diligence in washing dishes & put away any food-stuff when necessary during other periods.
You may keep your food, wine and beverages in the kitchen refrigerator but please ensure you label your property.
The Glen Aplin Café Gallery restaurant will be open between 9.30 and 9pm daily for your dinning pleasure. We have included a menu in this information folder. Please arrange a booking with restaurant reception.

We have supplied a comprehensive list of local dinning options for your pleasure

Dining and entertaining:
We are proud to provide wholesome and tasty dishes at the Café Gallery restaurant.
Should you require a function or a quiet dinner for two please call Allan or Jennifer for bookings and your special requests.

Noise:
Please keep noise to a minium at all times so other guests are not disturbed. Please be aware that not everyone stays up late. Please consider others and keep noise to a minimum after 9 pm. Non compliance may result in loss of accommodation.

Thank you from the Management

Glen Aplin Gardens

Glen Aplin Gardens
Bylaws:

1.Noise:
Guest must not create noise likely to interfere with the peaceful enjoyment of a person staying with the Glen Aplin Gardens B & B establishment.

2. Obstruction:
2.1 All vehicles must be parked in designated areas designed for that purpose. A guest must not park or stand a vehicle or bicycle in an unauthorised place.
2.2 All vehicles may only be driven on parts of the property designed for that purpose and should be driven at a safe speed as directed by speed signage.
2.3 No guest should obstruct the lawful use of the common property areas such as farm paddocks and animal pens and cages. Guests are not permitted in animal enclosures unless with supervision from the owners. Glen Aplin Gardens is a working farm and safety of all parties is of greatest importance.
2.4 Guest must not use common areas designated for parking vehicles for storage or any other purpose other than parking a vehicle.

3. Damage to property:
3.1 A guest must not mark, paint, drive nails, screws or other objects into, or otherwise damage or deface a structure that forms part of the Glen Aplin Gardens accommodation house, café gallery or out buildings.

4. Behaviour of invitees:
4.1 A guest must take reasonable steps to ensure that invitees do not behave in a manner likely to interfere with the peaceful enjoyment of other guests and customers of Glen Aplin Gardens.
4.2 A guest must not leave rubbish or other materials on common areas in a way or place likely to interfere with the enjoyment of someone else.
4.3 There is a no smoking policy at Glen Aplin Gardens
4.4 Bush fires are highly dangerous and we would require all guest to be mindful of throwing cigarettes or burning fires on this property.

5. Use of services:
A guest or invitee must:-
5.1 Observe all requirements in the use of services
5.2 Not use the Services for any purpose other than for which they were constructed.
5.3 Not overload any services such as electric power points and heaters.
5.4 Not waste water and ensure all water taps are turned off when not in use.
5.5 Glen Aplin Gardens uses rain-water stored in water tanks.
Please be water wise.

6. Management and staff Access to your booked room:
The following reasons are necessary to have access to you room
6.1 Access to render assistance in emergency.
6.2 Access to maintain or repair a facility service.
6.3 Access to clean your booked room.

7. Security:
7.1 Close windows and doors when not occupying your room. Rain may enter by the windows in your absence.
7.2 Management may need to enter your room in your absence to secure windows and doors.
7.3 Please keep your room keys in a secure place.
7.4 We appreciate that you will return room and house keys on your departure.
7.5 Please ensure your have collected all your belongings prior to your departure. Should household cleaning staff find items left behind we will hold these until claimed. Your registration data should contain a forwarding address and contact phone number should we require to notify you of a lost or found item.

8. Night time security and garden lighting
8.1 Paths are light by LED lights
8.2 We recommend you use a torch if walking at night.

9. Safety in the bush and on a farm:
9.1 Safe covered shoes are recommended if walking outside.
9.2 Surfaces are uneven and guests are advised to take care when walking throughout Glen Aplin Gardens.
9.3 Glen Aplin Gardens management has taken care to design steps and pathways which are easy to navigate. Please keep to designated pathways.
9.4 Disabled guests will be assisted as required.
10. Bites and stings.
10.1 Many natural occurring insects and animals are found in the Australian Bush.
10.2 Please be aware that you should not walk in the bush land without first having protection from bites and stings.
10.3 Please wear protective clothing, sun hats and sun screen as well as inspect repellent.
10.4 Glen Aplin Gardens take no responsibility for injury of guest who fail to comply with these safety requirements.

11. Storm Season:
At any time Glen Aplin can experience severe weather. While we do not expect an issue it is wise to have a plan for managing these situations.

First aid kit
Water bottles
A torch

Glen Aplin Gardens has emergency supplies and a generator.

Steam from cooking or bathrooms may triggor the alarm
Candles must not be used in your room or throughout this facility.

False call outs will result in a guest incurring QFS fine of $825

Payment Policy

Online and Channel manager bookings:
Credit card details recorded for each booking.

Phone bookings:
Guesta may wish to pay inadvance of arrival or deposit directly to our business account
10% deposit
Pay balance on arrival

Cancellation Policy

Any cancellation receievd within one day (1 day) prior to the arriavle date will incur the first night charge.
Failure to arrive at your hotel will be treated as a "no-show", and will incur the first night charge. (Hotel Policy)