Lookout Mountain Retreat

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY
When you make a booking, you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking.

Reservations are subject to availability and actual pricing at the time of booking. Quotes are valid for 24 hours only. Any quote given is an estimate only of price, which will be subject to a written advice on confirmation of booking. You agree to pay the rate for each night of your stay and any additional charges up until the time you have departed the accommodation. The accommodation may be occupied by you only for the period stated on the booking confirmation.

 All credit card charges will incur a 1.5% surcharge.
  
PAYMENT POLICY
Lookout Mountain Retreat reserves the right to process payment for your booking within 2 Days of your check-in date.

ALL SCHOOL HOLIDAY & PEAK PERIOD bookings will be charged up to 14 days prior to the check-in date.

WEDDING & GROUP BOOKINGS will be charged 30 days prior to the check-in date. If the guests of the Wedding/group booking are paying separately for their rooms, please ensure that all your guests call us with their details prior to the payment date to avoid paying for all unaccounted rooms. Unless previously discussed with our team.    
**Group Bookings are equal to 4 or more rooms.

Please ensure you have provided a card that you wish to make your accommodation payment.

Reservation is guaranteed to the credit card supplied and payment will be made by this guarantee should there be no other method of payment specified to settle charges. 
Please be aware that ALL Credit & Debit cards incur a 1.5% fee

“Voucher Purchases are Non Refundable” bookings will be charged the total tariff at the time of booking and is 100% non-refundable. No changes of cancellations can be made to this room rate.”
We do not allow transfer of vouchers. Vouchers are valid for 3 years and not extended. We feel that 3 years is ample time to redeem a voucher.

NUMBER OF GUESTS
At no time during your occupancy is the number of guests staying to exceed the number booked, unless prior approval is sought and given by management. The use of extra beds other than the number booked will incur an additional tariff. Any persons exceeding the maximum occupancy of the property are not permitted to stay on the property and will be asked to leave.

CHILD POLICY
Persons under 18 cannot reside in a room without adult occupancy

CHECK IN & CHECK OUT
Standard check in time is 2.00 pm on the day of arrival and the room is to be vacated by 10.00 am on the day of departure. 
An additional fee may be charged if you do not check out by 10.00 am. Early arrivals and late check outs are at the discretion of Management and must be requested at the time of booking. 
Whilst we try to accommodate we do not guarantee any early arrivals and late departures. It is subject to availability and the discretion of management.  

CLEANING
On departure, your room is to be left in a clean and tidy state. If excessive cleaning is required an additional cleaning cost of $100 will be charged to the credit card on file. 
 
DAMAGES 
We reserve the right to charge the Primary guest for any damages caused through the course of a stay with The Lodge Bellingen by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs.

SMOKING
Smoking inside any rooms is strictly prohibited, you must be 15 metres away from rooms. If there is any evidence of smoking inside rooms you will be charged an additional $200 for a specialised clean to eliminate odours.

PETS
Lookout Mountain Retreat loves all creatures, large and small, Pets are permitted at the discretion of management, pet fees apply. Please contact directly upon booking to confirm pet friendly rooms and availability
Pets must be on a lead at all times around property.

We have designated smoking areas, situated in the main car parks. If you do feel the need to smoke be mindful of the rooms and other guests, maintaining an appropriate distance from all rooms.

PERSONAL BELONGINGS
You acknowledge that we do not cover your personal belongings under our insurance policy and therefore take no responsibility for any loss or damage of the occupant’s personal property left on the premises and agree that you will not make any claim against us for any damages or loss to your personal belongings regardless of how or where the loss or damage occurred.

LOST PROPERTY
Should we recover your lost property we can make arrangements for you to collect or to post it back to you, we request permission to charge the card on file for postage. 
Note: we only hold items for 3 months. After that period items will be donated or disposed of.

CAR PARKING
Allocated parking is provided for guests rooms. Lookout Mountain Retreat is not liable for any loss or damage to a vehicle nor to any property or effects of any persons using the car park, nor for any personal injury suffered by them howsoever caused whether from negligence of Lookout Mountain Retreat

BEHAVIOUR
Be courteous and kind to staff and guests.
Parties or gatherings are strictly prohibited unless prior arrangements have been made with Management. Disturbance to other Lodge guests and neighbours including excessive noise and music is prohibited and may result in management evicting your party.


TRAVEL INSURANCE
Would you like to protect this booking with Cancellation Cover? We are a small family-run property and cancellations can affect us hugely.
 
We strongly recommend you purchase comprehensive travel insurance at the time of booking. We suggest that the policy should include, but not be limited to, the reimbursement of any monies paid in the event the travel is canceled; loss or damage to personal baggage and loss of money and medical expenses.
 
PHOTOSHOOTS, VIDEO AND COMMERCIAL USE
No photoshoots unless prior approval has been confirmed with Lookout Mountain Retreat
Any activity (including photography and videography) of a commercial or promotional nature is not permitted anywhere within the hotel without the prior written approval of hotel management and, in the case of photography/videography, without an authorised location acknowledgement.

Hotel rooms are to be used solely for guest accommodation and enjoyment. Hotel rooms are not to be used as locations for commercial activity including pop up shops, trunk shows etc. For any queries please contact
 
AFTER-HOURS CALL OUT FEES & LOSS OF KEYS
An after hours service is provided for any after hour issues.
If management has to be called out to Lookout Mountain Retreat (out of reception hours) for a lost key; noise complaints or anything else that there is an $50 call-out fee that will be charged to their credit card.


BREACH OF TERMS AND CONDITIONS
You agree that, should you or your guests breach any of the terms and conditions:
You will pay to us the total loss or damage that we suffer as a result of that breach and hereby authorise us to debit your credit card or apply your refundable deposit in payment of that loss or damage and we may evict you and your guests without notice.
 

PAYMENT OF DEPOSIT OR FULL PAYMENT CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS
The terms and conditions of booking are subject to change without notice.