REFUND AND CANCELLATION POLICY
At the time of making a reservation, all guests will be required to provide a current and valid credit card number to confirm and secure the reservation. In some instances, guests may be asked for a deposit which must be received by the motel not less than three days prior to the day of expected arrival.
A 48 hour cancellation policy applies to all bookings. Any cancellation made after 2pm two days prior to arrival will incur one nights accommodation being charged to the guests credit card, or in the case of deposits received, the deposit for up to one nights accommodation will be non-refundable. Cancellations on or after 2pm on the day of arrival will result in the full amount of the booking being charged to the guest credit card, or deposits received being non-refundable. Longer cancellation periods apply for peak periods and these policies will be communicated to each individual guest at the time the reservation is made and/or confirmed. Group bookings have extended cancellation policies which will be specifically advised at the time the booking is confirmed.
In the event of any physical evidence, or residual odour, which indicates that smoking of any form has taken place inside a guest room, a charge of $250 will be made against the credit card provided to the motel at the time of making the booking and/or at the time of checking in. This charge will cover the cost of steam cleaning the carpet and other soft furnishings, and of laundering all bedding.
ZERO TOLERANCE PARTY POLICY
In the interests of quiet enjoyment and respect for all guests at the motel, a no party policy applies to all guests staying at the property. Guests are expected to be respectful of other guests at all times, and to be quiet between 10pm and 7am. No group congregations in individual guest rooms is permitted or tolerated. Immediate eviction with no refund applies to any breaches of this policy.
With the exception of Sight and Hearing assistance dogs, all pets are strictly forbidden inside guest rooms. Any guests breaching this rule will face immediate eviction and a $200 cleaning fee for carpet and any soft furnishings effected.
Any damage to motel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.
Management is entitled to exercise discretion and either revoke a booking or resell a room in the following instances:
- If a guest arrives to check-in in an intoxicated or disruptive state
- Has not confirmed the booking or forwarded the deposit amount by the required date/time
- Fails to arrive within a reasonable time of the advised ETA. The onus is on the guest to advise of any delays for arrival time.
Group Bookings will be accepted at the discretion of the managers after an assessment has been made as to any likely disruption to other guests.