Payment Policy -
Full payment of the accommodation is required when booking.
Kimberley Sands Resort and Spa accepts the following credit cards - Mastercard, Visa and AMEX (a 1.5% surcharge applies to Visa & Mastercard and 3.3% surcharge applies to AMEX).
Dynamic Pricing -
Prices/ quotations are subject to change without notice and will not be guaranteed until payment has been processed and you have received formal confirmation of your booking from us via email, SMS or letter. A dynamic pricing structure is in operation, tariffs change regularly according to occupancy. If a lower tariff is listed than previously booked we unfortunately cannot amend the tariffs charged after a booking confirmation has been issued.
Conditions of stay -
When planning your stay, please be aware that our check-in time is from 3:00 pm and the check out time on your day of departure is 11:00 am. Should you require times earlier or later, they are subject to availability and may incur an additional day use charges.
We may use third-party service providers to process your personal information on our behalf for the purposes of this booking. For example, we may share some information about you with these third parties so that they can contact you directly by email (for example: to obtain post stay reviews about your travel experience).
Full payment of your accommodation is to be paid upon booking.
HIGH SEASON - 1st April - 30th Novemeber, School Holidays, Long Weekends, Major Events, Easter and 24th December – 10th January
In the event of your plans being changed, more than 60 days notice will receive a full credit, less a service charge of $50.
If less than 60 days notice of cancellation is received your full deposit is forfeited unless the room can be rebooked, in this instance a partial refund will be available.
In the event of your plans being changed, more than 48 hours notice will receive a full credit, less a service charge of $50.
If less than 48 hours notice of cancellation is received your full deposit is forfeited.
PROMOTIONAL/SPECIAL DEALS(Including but not limited to Travel Zoo/Our Deal/Groupon/Deals.com/Scoopon)
No Cancellations or Refunds, Dates may be changed within validity period subject to availability.