AUGUSTA BEACH HOUSE – TERMS AND CONDITIONS
THE BOOKING - This booking is subject to the following booking conditions. Confirmation of the booking is a binding contract between the guest and the owner of the property. This document needs to be read carefully. A deposit is required within 48 hours to confirm your booking. Please check your booking dates.
A $300 non-refundable deposit is required to confirm all bookings. An email confirming receival will be sent. Full rate is payable for bookings under 30 days. You will be invoiced for the balance 30 days before your booked date. Directions will then be forwarded to you once payment is received.
SECURITY BOND - a refundable security bond of $600 is payable via direct bank deposit. The bond will be refunded via direct bank deposit within 3 -7 working days after you vacate. Your full bond will be forwarded provided there are no damages, excess cleaning or other expenses incurred such as barbecue issues.
FINAL PAYMENT - Full and final payment is required at least 30 days prior to the commencement of the holiday.
UNDERAGE GUESTS - We do not accommodate groups of unaccompanied minors or school- leavers.
NUMBER OF GUESTS - The number of guests occupying the property for the duration of the appointed dates must not exceed the number specified on the booking form. Please inform immediately of any changes to the number of guests. Failure to do so may result in extra tariff or cancellation of the booking.
BEHAVIOUR - It is the responsibility of all guests to behave in a manner not to cause any damage, offend neighbours or create additional cost. Any complaints may lead to additional expenses; these additional costs may lead to extra charges via credit card or forfeiture of the bond.
UNDER NO CIRCUMSTANCES ARE PARTIES, FUNCTIONS or SOCIAL GATHERINGS PERMITTED IN THE HOUSE.
CANCELLATION POLICY – Initial deposit of A$300 is non-refundable. If you require cancellation after you have paid the full amount we will open your dates and try to get a new booking. If we can cover your payment we will refund completely. If we cannot cover your booking then partial or full payments will be forfeited. Cancellations and amendments are required in writing, preferably via email.
DOGS & PETS -
pets are permitted. Please enquire beforehand regarding suitability.
CHECK IN & CHECK OUT TIMES - Check in is 2pm and check is 10.00am unless otherwise arranged and confirmed.
KEYS – All guests are met on arrival.
LINEN & TOWELS -
This can be arranged. Please enquire separately.
UNUSED SERVICES - Where the client chooses to cut short their stay a refund is not available for any unused portion of the booking.
GUESTS RESPONSIBILITY -
Guests are expected to respect and take good care of the property entrusted to them. This includes all furnishings and equipment. We have a NO SMOKING INSIDE POLICY failure to respect this policy will result in extra cleaning and dry-cleaning costs and nightly rates while property is being cleaned. Any faults, damages or breakages must be reported. Guests will be liable for any breakages or damages caused to the property during the guests holiday occupation and all costs of repair and replacement shall be either taken from the bond. It is the responsibility of the guests to ensure that all doors and windows are securely locked and that the property is left clean and tidy with dishes washed and put away and BBQ cleaned. Any extra cleaning will be charged at $50 per hour. If BBQ is not left clean or the gas bottle has been deliberately drained there will be a $50 fee from your bond.
ACCEPTANCE OF TERMS AND CONDITIONS - Payment of a deposit will confirm you have read and agreed to these terms and conditions.
CANCELLATIONS & INSURANCE -
Where written notification of a cancellation is received no less than 28 days in advance of the holiday, consideration may be given to allow the guest to transfer the booking (of the same house only) to another date, less transfer fee of $50. Where written notification of a cancellation is received less than 28 days in advance of the holiday, the guest shall be liable for payment of the full rental whether or not occupation of the holiday house occurs. The deposit is non-refundable and non-transferable to another property. Guests are strongly advised to take out comprehensive holiday & travel insurance to cater for any unforeseen circumstances. Please view individual property cancelation policy as they may vary slightly.
LOST PROPERTY – It is the responsibility of guests to check before departure that personal belongings have not been left in the house. A minimum charge plus the cost of retrieval, post and packaging (paid in advance by credit charge) will apply if any lost property is to be returned to guests.