TERMS & CONDITIONS
Check In: 3:00pm
Check Out: 10:00am
*Unless previous arrangements have been made, every attempt is made to provide guests with a late check out.
Every effort is made to accommodate you in the property originally requested. This however is subject to change without notice. In such case, every effort will be made to relocate you to a similar property of equivalent value and size.
Our property owners use professional cleaning contractors to service the property prior to your arrival - PLEASE NOTIFY US IMMEDIATELY if there are any issues with the cleanliness, damage or functionality of the property on 0419 805 465. Under consumer law, the owner must be given an opportunity to fix any issues during your stay. YOU MUST REPORT IT TO US IMMEDIATELY!!! Once you depart, you will be responsible for any damage or excess mess/rubbish that was not reported to us upon arrival or during your stay.
Full payment is required at the time of booking to secure your reservation.
Tariff is per night unless otherwise indicated. Packages are per person unless otherwise indicated. All prices are in Australian dollars and include GST.
METHOD OF PAYMENT ACCEPTED
Visa, Visa Debit, Mastercard or Mastercard Debit are accepted.
Direct deposit is also available upon request.
Please note a 2% surcharge is applied to all credit card payments.
ACCIDENTS & DAMAGE
Regrettably accidents do happen and as such we require a $500.00 bond against your credit card to be released at the end of your stay, subject to satisfactory condition of the property. Please report all breakages and damage to the accommodation and its contents to Retreats Victoria and payment arrangements (if necessary) made prior to departure.
All of our properties are inspected for damage prior to your arrival - you and your guests are therefore responsible for any damage to our properties after your arrival and during your stay.
We have supplied for your convenience quality Linen & Towels. Please do not take them with you!
Great care has been taken in selecting our furniture and house effects. It is there for your enjoyment. Please do not remove any items from the house or move furniture around within the property. Additional charges may apply should furniture need to be returned to its original position.
Guests are responsible for the safekeeping of accommodation keys. You will be liable for damage caused when doors have to be forced open owing to the key being lost and also cost of replacement keys and locks. Only one set of keys is supplied for your stay.
No responsibility is taken for the guest’s personal property left on the premises; however we will make every attempt to contact you should items be left behind. Cost of returning items will be at your expense.
NO PARTY POLICY
Retreats Victoria has a very strict No Party policy. Any behaviour deemed to be disturbing the peace will result in instant eviction from the property. The number of occupants must not exceed the original number as stated when the booking was confirmed.
Premises must be left clean and tidy and ready for immediate occupation by the next guest. Any additional cleaning required above our ‘standard cleaning hours’ will be charged to the guest from the accommodation bond. Extra fees will be charged for the removal of excess rubbish left at the property. Standard cleaning times; 2 Bedroom = 2 hours, 3 Bedroom = 3 hours, 4 Bedroom = 4 hours.
We understand that under certain circumstances you may need to change your plans. Please be aware that the following cancellation fees do apply.
1. A booking cancelled 21 days or more before commencement of booking incurs a 20% of total booking cancellation fee.*
2. A booking cancelled 7 – 21 days before commencement incurs a 50% of total booking cancellation fee. If a replacement booking is found a cancellation fee of 20% applies.
3. A booking cancelled less than 7 days before commencement - (inc. non arrival), full payment of booking will be retained.*
Retreats Victoria as a Booking Agent accepts guest bookings in good faith and represent the property owners. We are not responsible for any actions undertaken by owners of the properties that are beyond out control, including:
a) the property is sold
b) the property is altered in any way
c) the property is withdraw from letting
d) in any of the above or other circumstances, every reasonable endeavour will be made to find alternative accommodation.
Retreats Victoria is a member of Tourism Victoria, Geelong Otway Tourism, and AAA Tourism.
THANK YOU for booking with Retreats Victoria. We look forward to accommodating you!