Serenity Accommodation Terms and Conditions
A deposit must be received immediately to confirm the booking. Payment will indicate acceptance of these booking conditions.
Full payment must be received at least 31 days prior to check-in. For bookings made inside 31 days prior to check-in full payment is required at time of booking. A 2% credit card surcharge will apply to Visa and Master card. American Express credit card payments are not accepted.
If deposit or final payment is not received by the due date, Serenity Accommodation reserve the right to cancel the booking, keep the initial deposit & seek the balance plus costs associated with debt collection.
Confirmations are subject to re-issue if incorrect through error or omission and the guest accepts the liability to then pay the correct cost or to decline to retain the reservation.
Direct debit, Overseas transfers, Credit card payments and Pay Pal are available. Our preferred method is Credit Card over the internet via our website.
Cancellation if caused by the client, deposit is not refundable unless the house is re-let for the entire period. If a refund is made due to the property being relet then a $100 cancellation fee will apply.
Any changes to dates or length of stay is to our discretion only, its dependent on many factors such time of year, booking agent fees, notice given, chances of space being resold. Any agreed changes must be in writing and administration charges will apply.
Reservations & accommodation bookings may not be transferred or sold to another person or entity.
Rates are effective at the time of booking but may be changed at anytime. Prices listed are in Australian Dollars and are inclusive of GST where applicable.
Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the reservation. The price of your holiday cannot be guaranteed until a deposit is received.
Cleaning and Servicing
All our accommodation is cleaned prior to and after your stay. Extra persons are charged on a per night basis (minimum nights apply) and will be listed on your booking if included.
Standard check-in is 2pm, standard check-out is 10am. This can be changed by arrangement.
For guaranteed arrival prior to 2pm, the house must be reserved from the previous night and therefore includes an additional nightly charge.
Late check out after 10am will incur the following additional charges applied to your account:
10am to 1pm – $100.00
After 1pm – the full daily rate applies
Security deposits or credit card pre-authorisations are required.
A credit card authorisation (pre-auth) or bond must be paid prior to arrival to cover incidental items such as (but not limited to): Function fees, extra cleaning charges, consumables, breakages or damage incurred during your stay. Visa or Mastercard are the only cards accepted for pre-auth.
Current pre-auth amounts are $250 for Serenity Halls Gap and $500 for all other Serenity Accommodation properties. These amounts are subject to change.
The pre-authorised amount is set aside by the credit card company for a period of up to 21-days. The pre-authorisation will affect your available funds balance or spending limit. For more information on this practice we suggest the cardholder contact their card issuer. Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a merchant process and cannot be changed.
Where a credit card is not available a $250 (Serenity Halls Gap) or $500 (all other Serenity Accommodation Properties) cash deposit will be required.
The Property is a residential premise and is strictly for Residential use. The number of occupants allowed is as per approved on your booking email and as advertised. The use of the property for functions, parties or other like gatherings are STRICTLY PROHIBITED. Use of the property for such events or other than as a residential premise will result in the termination of the reservation for the property, removal of the Guest (s) and other occupants from the property and other costs or expenses (including a unauthorised function/extra cleaning fee of $4,000) being charged to the guests credit card, if insufficient funds are available, the debt will be passed onto a debt collecting company or the courts for the debt plus recovery costs. Guest are required to keep noise to an acceptable level and all properties have a 10pm noise curfew, failing to comply with this will result in police being called, cancellation of the reservation, removal from the property and loss of bond & all tariffs.
No animal or birds are allowed in the property. Any cleaning or pest treatments costs incurred as a result of an animal or bird being brought to or kept in the property will be charged to the guests including any accommodation nights needed to rectify.
The guest shall inform Serenity Accommodation of any condition that may cause damage to the property. If the property is damaged due to accidental, negligence or willful act of the guest or the guests invitees the property will be repaired by Serenity Accommodation at the cost of the guest.
Upon the expiration of the holiday agreement the tenant shall redeliver the property amenities, furniture, appliances and any other applicable aspects of the property, in as good condition as at the commencement of the agreement.
The Guest and the Guest’s invitees must respect and preserve the residential amenity of the property, maintain security of the property, abide by any noise abatement order issued by Serenity Accommodation, the security company, police or any other regulatory authority refrain from engaging in any drunken, obscene or anti-social behaviour.
All occupants of the premises must adhere to and encourage guests to keep noise to a reasonable level at all times particularly between 10pm and 8 am.
Noise curfew: Noise must be reduced to a minimum after 10pm. You must also come indoors after 10pm to socialise. Any reported noise will lead to a first & final warning & $500 will be taken from your bond for each visit from our staff, security or police.
No Parties or Mass Gatherings: Our rates do not allow or permit the use of the property for parties or mass gatherings. The Property is a residential premises and is strictly for Residential use. The number of occupants allowed are as per approved on the guest registration forms and as advertised. The use of the property for functions, parties or other like gatherings are STRICTLY PROHIBITED. Use of the property for such events or other than as a residential premises will result in the termination of the reservation for the property, removal of the Guest (s) and other occupants from the property and other costs or expenses (including a function/extra cleaning fee of $1,000) being charged to the guests credit card, if insufficient funds are available, the debt will be passed onto a debt collecting company or the courts for the debt plus recovery costs. Guest are required to keep noise to an acceptable level and all properties have a 10pm noise curfew, failing to comply with this will result in police being called, cancellation of the reservation, removal from the property and loss of bond & all tariffs.
No extra guests permitted
No extra guests are permitted to reside or stay at the property without consent from Serenity Accommodation, extra charges will apply to additional guests.
Serenity Accommodation take breaches of the above house rules and other issues involving common sense seriously. Please remember while you are on holidays neighbours live here every day please respect their homes. We have and will evict guests and charge the penalty if these house rules are broken.
In the unlikely event of a situation whereby Serenity Accommodation cannot provide accommodation as previously confirmed, for whatever reason, we will undertake to relocate clients into alternative accommodation of equal or better quality if available or refund the total amount paid.
Whilst care is taken to ensure that the description of facilities and services of the apartments are accurate, these are continually being changed, upgraded, and on occasion taken out of service or are simply waiting for repair. If any feature/facility is essential for the passenger in choosing a particular property, it is advisable that the guest checks this at time of booking. Serenity Accommodation cannot be held liable for omissions or errors, whether temporary or permanent of a property’s facilities and services.
We may cancel a guest booking if a property becomes damaged or uninhabitable, property becomes a mortgage in possession, a natural disaster occurs. Our policy is to give a guest at least 60 days notice (if possible) if we need to cancel a booking. We will offer you alternative accommodation (if we have something available) The difference in accommodation cost will be charged or refunded. You may decide to take the alternative accommodation or accept a refund.
We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage and loss of money and medical expenses.
Naturally Occurring Events
Serenity Accommodation will not offer any refund due to a naturally occurring event (such as Bushfire or Cyclone) which prevents your occupancy from taking place.
The person affecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking.
Compendiums will be made available when full payment is received. They will be sent in PDF format and a hard copy will be at each premises. The information contained within at the time of writing is accurate to the best of our knowledge.
All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, the property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID if requested on check-in.
Damage, Missing Items or Keys
Any damage to accommodation or lost keys must be reported ASAP to ensure we have adequate time prior to next guest to fix or replace. All costs including after hours costs, room down time, express postage and $55ph administration fee is charged for all damage or lost keys. A minimum admin fee of $55 applies to all damage & lost keys. Admin charges are for accessing damage, reporting, obtaining quotes, liaising with guest, taking payment, checking on completed, paying third parties etc.
Debts Owed and Debt Collecting Policy
Any debt’s that arise from your accommodation, non payment of accommodation, credit card charge backs, damage, function fee’s, damage, missing keys or items etc will be passed onto a debt collection company if not repaid within 48 hours. All costs associated with chasing the debt, including the debt collection fees and court costs will be added to the debt.
State law governs your use and occupation of the property during your reservation. You agree to submit to the exclusive jurisdiction of the courts of whichever state the accommodation is situated.
Serenity Accommodation both for itself and on behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused by the occupant.