TERMS AND CONDITIONS OF TEMPORARY HOLIDAY ACCOMODATION Lower Bluff Hideaway-St Leonards
“Booking” means the period for which you have paid to stay at the property.
“Property” means 18 Ord St, St Leonards.
“Management” means the owners and managers of the property.
“Guests” means the person/s who stay overnight in the property during the booking.
“Visitor” means a person a guest permits to visit the property during the booking.
2. ACCEPTANCE AND RESPONSIBILITY
Payment of the deposit constitutes acceptance of these Terms and Conditions.
3. CHECK IN / OUT
Check-in time is not before 2pm on the arrival date and check-out time is no later than 11am on the departure date.
Late departure is subject to prior arrangement and availability and extra charges can apply.
You must notify management of expected arrival time and a mobile contact number at least 7 days before arrival.
Check-in/check-out and key collection/return procedure will be arranged prior to arrival with management.
4. PAYMENT – To be made through online bank transfer system.
When using the payment system, your booking is split into two portions - the non-refundable deposit and the remaining balance.
You may pay both portions (the full amount) in Australian dollars up front or pay the deposit initially and subsequently pay the remaining balance.
Balance of the rental amount will be due 28 days prior to occupancy. If you have insufficient funds available for debit at that time you will be responsible for payment of all fees and charges.
When your stay commences in less than 4 weeks from the time of Booking, the full amount must be paid in full up front.
5. CANCELLATION OR VARIATION
If you wish to cancel or vary your Booking please contact the management ASAP.
Should you be eligible for a refund it will be made Online to your nominated bank account.
6. SECURITY BOND
A Security Bond payment of $350/stay is required by bank transfer at the same time as the outstanding balance of your booking (28 days prior to occupancy or at time of booking when stay commences less than 4 weeks from booking date).
It will be credited to your designated payment method once our property has been inspected and deemed left in a similar state to your arrival.
We agree to ensure this occurs within 5 working days of your departure.
Any damage, loss or expense incurred by Management as a result of your breach of these Terms and Conditions will be charged against the bond. Examples of this, include, but are not limited to any breakage, damage or excess cleaning requirements, and extra Guests or Visitors beyond those declared
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (e.g. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy: failing which any monies paid will be repaid in full.
8. PARTIES AND FUNCTIONS
Parties and functions are strictly prohibited. Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc.
9. LINEN AND TOWELS
We supply pillows, doonas and spare blankets. Guests must supply their own linen and towels.
Pets are allowed at the Property and well trained pets are welcome inside. Pet owners are responsible for cleaning up after their pets both within and outside the Property. If inside please take extra care with floor cleaning and vacuuming carpets before you leave. Pets are not allowed on furniture or beds at any time. Any evidence of pets on furniture or beds will incur extra cleaning fees.
11. YOUR OTHER RESPONSIBILITIES
You must comply with all applicable House Rules and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.
You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately. Management may recover from you repair or replacement cost (at Management discretion).
Only the guests nominated and agreed in the Booking may stay at the Property over night. If any other guests stay extra charges may apply or the agreement may be terminated without refund.
Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses
Before departure, all food must be removed from fridges, all rubbish put in the appropriate council rubbish bins provided, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.
Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, carpets, mats, floors, emptying the fridge, removal of excessive rubbish etc. Should the cleaning fee be more than the usual cost of cleaning the Property, you will be charged the additional costs over and above the normal cleaning fee which will be deducted from the security bond or charged to your credit card.
All furniture and furnishings must be left in the position they were in when you arrived.
The Property should be vacated on time and secured. All windows and doors are to be locked. All keys must be returned to Management or as otherwise directed.
You are responsible for the safekeeping and replacement of accommodation keys. Duplicate keys will be provided at an additional charge of $50.
Smoking is not permitted in the Property.
12. PROBLEMS AND COMPLAINTS
In the case of any problem or complaint, you must inform management at the earliest opportunity so management has the chance to rectify the situation as quickly and efficiently as possible.
You must allow repair/service access to the Property during reasonable hours.
Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.
Failure to follow this procedure may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
We recommend all guests purchase travel insurance since Management is not responsible for any injuries, illness or accidents that may occur whilst staying at our Property