If you cancel your booking 0 – 7 days before arrival, 100% of booking fee paid will be forfeited. If you cancel your booking 8 or more days before arrival, 100% of any booking fee or deposit paid will be forfeited.
Once deposit or full payment is made, no refund will be given. We highly recommend that at the time of booking, you purchase travel insurance to cover any unforeseen circumstances, including any reason that may cause you to cancel your booking, arrive late or depart early.
If your stay is terminated at any stage for any reason by either us or you, the total fee paid will be forfeited.
If you have made a booking via a 3rd party booking agent, additional cancellation fees may apply to cover any commissions paid.
Payment of full fee must be made by you at least 14 days prior to your stay. Failure to do so will be treated as a cancellation of your booking by you and therefore subject to our cancellation policy.
We are not able to grant access to property unless we have received full payment for your stay along with security deposit, payment for any additional services and fully completed and signed Guest Registration and Credit Card Authority Form. These must be received by us no later than 48 hours prior to your check-in day. If not received by this time, this will be treated as a cancellation of your booking by you and therefore subject to our cancellation policy.
Full fee or a deposit of 50% of the total fee is required to confirm your booking if you book more than 14 days prior to your arrival. If you book less than 14 days prior to your arrival, the total fee for your booking must be paid to confirm your booking.
Your occupation of any of our properties may be terminated without notice in the event that there is a breach of any material contained herein or if any amount/s due are not paid by the due date/s. In this event you will not be entitled to any refund or any other form of compensation.
Once a stay has commenced and you wish to extend your stay, this will be subject to availability and charged at same nightly rate as already paid or more depending on guest number. You give us authority to deduct payment for extra nights from your credit card. Extra nights will not be blocked on our live online calendars until full payment is received. Extra nights will not be granted unless full payment is made upfront before the extra stay commences.
Payment of the total fee gives you an exclusive licence to occupy the property for the specific time specified when booking, but not possession.
The check-out date as provided to you on your booking confirmation email is the official Notice of Last Day of your occupation of the property you have booked, and is the day you must vacate the property by 10am at the latest.
If you request a booking amendment, there is an administration fee payable per amendment per property. Please enquire.
A Tax Invoice for your stay can be supplied if requested at an additional charge. The Tax Invoice supplied provides all necessary information as required in relation to your booking and payment you’ve made for your stay. If you request additional Tax Invoices and/or additional information and/or an amendment to the Tax Invoice outside what we normally provide, there is an administration fee payable per Tax Invoice and/or additional information and/or amendment requested.
By making any booking with us you declare to be covered by your own personal insurance for direct or indirect injuries to you or your property or theft/loss/damage to your property that may occur in the property and/or building common property areas. You will not have any claim against us or any of our representatives arising out of any of the above detailed circumstances.
It is your responsibility to ensure the property you have booked meets your needs/specific requirements before payment is made. Payments of a deposit or full fee for bookings with us is an acknowledgement by you that you have viewed images and read full descriptions of property chosen to ensure the property meets your expectations/needs/specific requirements. If you are unsure if the property chosen meets your expectations/needs/specific requirements, then it is your responsibility to clarify with us before any payment to confirm a booking is made. We will not refund or compensate in any way if you decide the property booked does not meet your expectations/needs/specific requirements once payment is made.
GUEST REGISTRATION AND CREDIT CARD AUTHORITY FORM, AUTHORISATION AND SECURITY DEPOSIT
Our online Guest Registration and Credit Card Authority Form is required to finalise your booking, and must be submitted to us 48 hours before check-in at the latest. The information in this Form is treated in the strictest confidence and security in accordance with our Privacy Statement.
You authorise us without exception to either charge or authorise your credit card with a security deposit of between $600 AUD and $1200 AUD depending on the property you are staying in. If there are no claims for breaches of our Terms and Conditions, the security deposit charged will be refunded, or in the case of an authorisation, voided 7 business days after your check-out.
If there are claims for any breaches of our Terms and Conditions, you authorise us without exception to charge your credit card an amount to cover cost of breaches. Failure to pay these costs will result in a Debt Collection Agency being engaged to recover costs from you and any costs incurred in the debt collection process.