BOOKING TERMS & CONDITIONS
Please read these booking terms and conditions carefully as they incorporate the basis upon which bookings are accepted by Unique Short Stays.
BOOKING CANCELLATION POLICY
50% refund up until 1 week prior to arrival, except fees.
- If the guest cancels less than 7 days in advance, the nights not spent are not refunded.
- if the guest arrives and decides to leave early, the nights not spent are not refunded.
Please note: If there are exceptional circumstances, Unique Short Stays may provide a exception to this policy. If you believe you
have special circumstance please email:
PRICES AND GST:
Prices are quoted in Australian dollars and are on a per apartment per night basis. The rates are subject to change without notice until booking is paid in full. All prices include 10% GST.
30 DAYS PLUS (GREAT THAN) UNTIL CHECK IN DATE:
Deposit only is payable: 50% down payment to confirm a booking. Balance is due 30 Days before arrival.
UNDER 30 DAYS UNTIL CHECK IN DATE:
- Full Balance of Payment is required at time of booking. Bookings on our website are instant confirmation and payment is taken upon booking. If booking manually over the phone or via email with us, we provide 3 business days grace for payment.
REFUNDABLE SECURITY DEPOSIT ( additional security bond)
This is held and charged 7 days prior to arrival. Will be refunded within 7days of departure date.
Valid photo identification is required to check-in, regardless of method of payment.
- Payment can be made via bank transfer or credit card
- Please note that all amounts shown by Unique Short Stays on our confirmation and registration card are in Australian Dollars.
- Accepted credit cards are Visa, MasterCard and AMEX (3.5% surcharge applies)
- A 2.4% credit card fee applies to payments made for bookings made online. You may wish to change your payment choice on bank transfer to avoid the fee.
ARRIVAL / DEPARTURE:
Check-in time: after 14:00 (2pm)
Should you arrive prior to 2pm, you may park your vehicle* in our car park and store your luggage in our cloak room until time of check-in. *MSA Campbell Street has no onsite parking.
Check-out time: prior to 10:00 (10am)
Late check-out after 10:00am - an extra night’s rate will be charged, subject to availability.
Minimum lengths of stay apply during special event periods, as determined by Unique Short Stays
All Unique Short Stay homes/apartments are NON SMOKING indoors.
Some apartments have outdoor balcony areas and ashtrays are provided for smoking.
All visitors are required to vacate the building by 11pm. Only registered guests up to the maximum rooming configurations can stay afterwards
NO PARTY & NO EXCESSIVE NOISE POLICY
Unique Short Stays may evict a guest or visitor without warning, should conditions warrant. Physical abuse towards staff, residents, other guests or security personnel will result in eviction and a life-time ban from all Unique Short Stay Apartments/Homes.
Our “No Party & No Excessive Noise” policy, is agreed to upon booking. will be strictly enforced. Any subsequent damage caused will be charged to the guest. Any person/s found to be creating excessive noise, having a party in their apartment or exceeding the number of permitted guests (listed above), will be evicted without refund. Unless written approval is obtained from one of our team.
EVICTION OF A GUEST
Unique Short Stays may evict a guest or visitor without warning, should conditions warrant;
Intoxication and unsavoury behaviour
Overcrowding - when the number of persons in the apartment exceeds the number of sleeping positions
Physical or verbal assault towards staff, residents or other guests
Wilful damage to property.
Any incident for which the police need to be called onto the premises
Any behaviour posing a safety threat to others
Ignoring advice to reduce excessive noise (music or other noise)
Throwing of objects over apartment balconies or from windows
Smoking ($200 cleaning and deodorizing fine also applies)
SECURITY BOND / CREDIT CARD AUTHORISATION:
A credit card charge / authorisation (pre-auth) will be asked for 7 days prior to your arrival
All bed linen, bathroom towelling and kitchen tea towels are provided. A complimentary selection of guest bathroom amenities is also supplied along with kitchen detergent, dishwasher liquid and washing machine powder.
All Unique Short Stays by default have a cleaning/housekeeping service on exit online .
Should during your stay, you require an additional full service outside the normal exit only cycle, this can be arranged at an extra fee of $70-$100.
A rubbish chute is provided on each building floor for the removal of rubbish from the apartment. All guests are responsible for the removal of their own rubbish on a daily basis. Bags are provided for this purpose.
DESCRIPTIONS, PHOTOGRAPHS and MAPS:
Descriptions are based on information available at the time of publishing and may vary or change at any time. Maps and photographs are shown for general information only and highlight places in surrounding areas. Property photographs are representative only, actual apartments occupied may vary in decor and inclusions from those shown.
We highly recommend all our guests to have an appropriate level of travel insurance. Travel insurance can be arranged by many travel agents.
A child who is staying without the accompaniment of a parent, guardian or adult over the age of 18 years is considered by most hotels as an unaccompanied minor. An unaccompanied minor/s may be permitted to stay at Unique Short Stays if they can satisfy the normal payment, bond and identification requirements. Unique Short Stays strongly advises against minors staying alone without adult supervision for safety reasons, as our apartments may have gas cooking facilities, sharp knives, internal stairs and bathtub which could be hazardous to minors staying alone. Unique Short Stays cannot accept any responsibility for injury caused by an unsupervised minor staying in our apartments, nor can we provide the service of supervising and caring for a minor during their stay.
LIMIT OF LIABILITY:
We do our best to ensure your booking arrangements are satisfactory, however Unique Short Stays does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
You agree to use one of our car park spaces, you do so at your own risk. Unique Short Stays does not accept any responsibility for damages or loss to your property or property belonging to someone else.
If in the event that Unique Short Stays cannot provide the apartment accommodation as requested, we will find alternative accommodation in another apartment at the same property or another Unique Short Stays location. In extreme cases we will relocate guests to a nearby hotel of similar or better standard (including transportation) or offer a full refund.
In the event that a guest fails to pay immediately upon demand any amount owing to Unique Short Stays, pursuant to the booking and accommodation (including without limitation those incidentals such as telephone, cleaning, etc. set out above) Unique Short Stays reserves the right to deny access to the guest and ask that they vacate the premises.
If in the event that a guest has caused damage to the property or effected other guests / occupants of the property, Unique Short Stays reserves the right to ask that guest to leave and forfeit any monies paid and will require the guest to pay for any damage caused.
If a guest / occupant behaves in an unacceptable or aggressive manner to other guests / occupants or Unique Short Stays security staff, or is suspected of carrying out illegal acts on the premises, that guest / occupant will be asked to leave and the appropriate authorities will be notified. All monies paid will be forfeited.
All Unique Short Stays buildings are secure environments and we do everything possible to ensure security levels are maintained, and we ask that our guests do also. However, Unique Short Stays takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises. In that regard, we recommend that our guests obtain an appropriate level of travel insurance.
RIGHT OF ENTRY:
In the event that a Unique Short Stays team member has a legitimate cause for concern or if the guest has not been seen or able to be contacted over a period of time the apartment may be entered by the Hotel Manager or their delegate to ensure the safety and comfort of other guests and our property.
Guests and booking agents of Unique Short Stays are allowed partial impossibility in an agreement (Accommodation Reservation and or Group Accommodation Agreement), where the performance of the agreement by either party is subject to acts of God, war, terrorism, government regulations, national disaster, strikes, civil disorder or curtailment of transportation facilities beyond the control of the parties making it inadvisable, illegal, or impossible to fulfil some or all of the agreement. The Agreement may be terminated without penalty for any one or more of such reasons by written notice from one party to the other.
FREE INTERNET / WIFI
Free Internet is available across all Unique Short Stays but is limited to a acceptable usage policy
Limit of 1GB per apartment / per 24hr period, excess usage fees may apply. Or speeds maybe limited.