Full pre-payment upon booking. Please ensure that you have booked with a valid credit card.
You may add additional guests at the advance purchase rate by contacting us at least 24 hours prior to your reservation date (subject to availability). Please note any extra guests not included in the booking within this time frame, will be charged the higher rack rate on arrival.
Maximum of 1 infant (under 1 years of age) permitted free of charge per room booked. Children 1 years of age or over, will be considered as full paying guests. Strictly no pets allowed.
Full payment will be taken upon making the booking, using the credit card details provided to us on the booking form.
American Express and Union Pay Credit Cards will incur an additional fee surcharge of 2%.
Visa and Mastercard payments will have no additional surcharge.
Cancellations and amendments made through the AURA booking agent are not permitted for any reason.