Terms and Conditions of Temporary Holiday Accommodation
Mitchell St Weekender.
Updated April 2016
“Booking” means the period for which you have paid to stay at the Property.
“Property” means 19 Mitchell St Kyneton and all its fixtures, fittings and equipment.
“Management” means the owners and managers of the Property.
"Guests" means the persons who stay overnight in the Property during the Booking.
"Visitor" means a person a Guest permits to visit the Property during the Booking.
2. ACCEPTANCE & RESPONSIBILITY.
2.1 Payment of the Deposit constitutes acceptance of these Terms and Conditions.
3. CHECK IN/ OUT
3.1. Check-in time is not before 2pm on the arrival date and check out time is not later than 10am on departure date. Extra charges may apply.
3.2. Late departure is subject to prior arrangement and availability. Extra charges may apply.
3.3. Please Management of expected arrival time and your mobile contact number at least 2 days before arrival.
3.4. Check-in/check-out and key collection/return procedure are as follows: Prior to arrival, please call/text the manager on 0409157857. She will arrange to meet you at the property with the keys. On departure, please return the keys to the manager.
4.1. A deposit of 50%(minimum), must be received by direct deposit, within 24 hours after the booking is taken by Management. Bookings are not confirmed unless and until this deposit is received and will drop out if another booking comes in.
4.2. Final payment in full must be received no later than 5 days prior to your arrival.
4.3. Payments of the amount due must be received in Australian $ net of any bank or other transaction charges.
4.4. Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice or liability.
4.5. We accept payment by the following methods:
· Direct deposit into our bank account, bank cheque or money order.
· Personal cheques will be accepted if received at least 30 days prior to arrival.
5. CANCELLATION OR VARIATION
5.1. If you wish to vary or cancel your Booking, please contact us immediately on 0409157857
5.2. Your deposit is non-refundable in the event of a cancellation.
5.3. If you have paid more than the deposit or paid in full and cancel your Booking, you will be refunded the balance less the 50% deposit.
5.4. Should you be eligible for a refund it will be made through your chosen payment method at time of booking.
5.5. A variation of the booking which reduces the number of nights stay will be a treated as a cancellation of the booking in respect of those nights.
5.5. A variation of the booking which reduces the number of guests will be treated as a cancellation of the booking in respect of those guests.
5.7. If Management is able to re-let the Property for the period cancelled, a further refund may be made less administration charges, commissions and expenses.
5.8. We have a minimum stay policy of 2 nights. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.
6. SECURITY BOND
6.1. A bond payment of up to $200 or a hold on this amount on your credit card may be required. If this is the case, it will be taken on arrival. It will be credited to your designated payment method once our property has been inspected and deemed to have been left in a state similar to that which existed at your arrival. We agree to ensure that the return of these funds occurs within 7 working days of your departure.
6.2. Any damage, loss or expense incurred as a result of any breach of these Terms & Conditions that you may commit will be charged against the bond and/or will be charged against the credit card. Examples of this include but are not limited to any severe breakage, damage or excess cleaning requirements, or extra guests beyond those declared.
7.1. If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy, failing which any monies already paid will be refunded in full.
8. PARTIES & FUNCTIONS
8.1. This is NOT a party house. The holding of parties and/or functions involving numbers of people beyond those specified in the Booking is strictly prohibited.
9. LINEN AND TOWELS
9.1. We supply linen, pillows, blankets and towels which must be left where supplied in the bedrooms or bath room on departure. Beach towels are included.
9.2. Cleaning and linen change usually occurs weekly, or more often upon request and at additional cost.
10.1. Pets may be allowed at the Property. Please discuss with the Manager prior to your arrival. Pet owners are responsible for cleaning up after their pets both within and outside the property. Pets are not allowed on furniture at any time. Any evidence of pets on furniture will incur extra cleaning fees.
11. YOUR OTHER RESPONSIBILITIES
11.1.You must comply with all applicable House Rules and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property that does not inconvenience neighbours.
11.2. You are responsible for damage, breakages, theft and loss of the Property and its contents during your stay. Please notify us immediately of any of these matters. Management may or may not recover from you the cost repair or replacement (at Management's discretion)
11.3. Only the guests nominated and agreed in the Booking may stay in the Property over night. If any other guests stay, extra charges will apply or the agreement may be terminated without refund.
11.4. The use of extra bedrooms other than those nominated at the time of booking will incur extra charges to cover extra linen, power and cleaning costs.
11.5. Any activities that disturb or inconvenience our neighbours, including excessive noise, is prohibited, and breach of this may result in termination and eviction without refund, and extra charges may be made for security and other expenses.
11.6 Before departure, please put away all rubbish in the appropriate council rubbish bins provided, and wash and pack away all crockery and cutlery The Property must be left in a clean and tidy condition. Extra cleaning charges may be incurred for the cleaning of dirty dishes or dishwasher, removal of excessive rubbish etc. should the cost of that cleaning exceed the normal requirements.
11.7. All furniture and furnishings must be left in the position they were in when you arrived
11.8. Please lock all windows and doors and ensure all heating/cooling systems are turned off when you leave the house and on departure.
11.9. All keys must be returned to Management or as otherwise directed. You are responsible for the safekeeping and replacement of accommodation keys. Duplicate keys will be provided at an additional charge of $75
11.10. Smoking is not permitted inside the Property
2. PROBLEMS OR COMPLAINTS
12.1.In the case of any problem or complaint, please inform Management at the earliest opportunity so they have the chance to rectify the situation quickly and efficiently. You must allow repair/service access to the property during reasonable hours.
12.2. Any complaint, which cannot be resolved locally, must be notified in writing to the Owner prior to departure from the Property. Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
12.3. We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.
AND- we hope you have a wonderful stay.