Any booking made with Escapes Daylesford is conditional to the Guest having fully read and understood the following Terms & Conditions.
Please note that Escapes Daylesford has a NO REFUND policy and the following Cancellation Fees apply: All requests for cancellations and amendments to bookings must be submitted in writing. Please include Reservation Number, Booking Name, Property Name and reason(s) for amendment or cancellation.
For properties that sleep 2 to 7 guests:
• Cancellation of a booking 30 days or more prior to date of arrival will incur a Fee of
30% of the Total Tariff.
• Cancellation of a booking 15 to 29 days prior to date of arrival will incur a Fee of 80% of the Total Tariff.
• Cancellation of a booking 14 days or less prior to date of arrival will incur a Fee of 100% of the Total Tariff.
For properties that sleep 8 guests or more:
• Cancellation of a booking 60 days or more prior to date of arrival will incur a Fee of
30% of the Total Tariff.
• Cancellation of a booking 30-60 days prior to date of arrival will incur a Fee of 80% of the Total Tariff.
• Cancellation of a booking 1 to 29 days prior to date of arrival will incur a Fee of 100% of the Total Tariff.
Credit Card Surcharges and all other processing fees are non-refundable in all booking cancellations.
Amendments to Existing Bookings
Amendments and changes to dates of arrival or departure in bookings are at the sole discretion of Escapes Daylesford. In instances where amendments or changes to dates of arrival or departure in bookings are agreed to by Escapes Daylesford, a $100 Administrative Fee will apply. No dates
changes within 30 days of arrival. Cancellation policies are strictly adhered to and Travel Insurance is strongly recommended for medical and cancellation coverage.
Our office is located at 82c Vincent Street, Daylesford, Victoria, 3460. The name of the person on the original booking form remains the sole contact and is responsible for all communications with Escapes Daylesford. A Guest Registration Form must be completed at or before check-in by the person who made the booking confirming agreement to allow the debiting of their credit card. As part of this registration, Guests are agreeing to allow Escapes Daylesford to debit the credit card given for the cost of any breaches of the Terms & Conditions outlined in this document.
In instances where the person collecting the keys to a property is not the person on the original booking form, the person who collects the keys must provide a credit card to be sighted and recorded on the Guest Registration Form. The person collecting the keys must also sign the Guest Registration Form agreeing to allow the debiting of their credit card. As part of this registration, the person collecting the keys is agreeing to allow Escapes Daylesford to debit the credit card given for the cost of any breaches of the Terms & Conditions outlined in this document.
A security bond and current driver’s license can be requested for any booking. Properties are individually owned - your deposit and/or payments cannot be transferred from one property to another. All bookings must be paid in full upon booking. We are unable to take tentative bookings or 'hold' properties on a Guest's behalf due to our online booking system. Payments may be made using Visa, MasterCard, Money Order or direct deposit to “Escapes Daylesford”. All credit cards incur a surcharge of 1.75% + GST and Amex 2.50% + GST. Personal cheques will only be accepted if full payment is received as cleared funds at least 30 days before arrival date.
In the event that Escapes Daylesford agree to accept a cash payment for a property rental without a credit card as security, a $200 cash bond is required. Where this bond payment is made by cash it will be reimbursed to a nominated bank account within 5 working days from departure date. Online bookings for arrival on the same day or the next day must be confirmed by telephone during office hours or the booking may not be valid. A “full house” tariff will apply for a weekend stay booked more than 21 days in advance where not all bedrooms are required.
In addition to any Cancellation Fee, there is a minimum Administrative Fee of $100 if you make any changes to a booking. Escapes Daylesford has the right to refuse a booking.
There is a surcharge of $35.00 per pet, per stay payable prior to arrival. A maximum of 2 pets per property per stay.
Code Red Fire Days
In the event of a Code Red – Catastrophic Fire Danger Day being declared for our region Escapes Daylesford will be closed and the following procedures will apply:
Guests currently in-house will be given the option to vacate the property prior to 5pm the evening before the Code Red Day.
Guests choosing to vacate the property will be issued with a Credit Voucher for the equivalent balance of their current stay. Credit Vouchers will be issued for the same property only. Re-booking of the balance of your stay will be subject to availability of the property at the time of re-booking.
Guests due to check-in on the Code Red Day will be called and advised that the accommodation will not be available and that the Daylesford Escapes office will be closed.
Guests that are advised that their accommodation will not be available will be issued with a Credit Voucher for the equivalent value of their current stay. Credit Vouchers will be issued for the same property only. Re-booking of your stay will be subject to availability of the property at the time of re-booking.
Credit Voucher Policy
Credit Vouchers are valid for 12 months and are not redeemable for cash. Credit Vouchers are transferable at the sole discretion of Escapes Daylesford. Credit Vouchers are redeemable only for accommodation and cannot be used for pampering, restaurants or other 'Extras'.
Tariffs are subject to change. Any tariff increase from the date of issue of the Credit Voucher to the date of the new booking must be paid by the Guest. Original Credit Vouchers must be presented to Escapes Daylesford upon your arrival.
Cancellation of accommodation booked using a Credit Voucher is final. No refund or replacement Credit Voucher will be issued. Escapes Daylesford reserves the right to substitute the property or service on the original Credit Voucher for a similar priced property or service.
Credit Vouchers must be redeemed in full on a single booking. No refunds or reimbursement of the un-used value of a Credit Voucher will be given.
Gift Vouchers are available from Daylesford Escapes and are subject to the following Terms and Conditions. Gift Vouchers are issued with 12 month validity. A 3 month extension may be granted at the sole discretion of Daylesford Escapes, and, if granted, will incur a $100 Administrative Fee. Guests must book and stay within 90 days of the original Gift Voucher expiry date if a Gift Voucher is extended. Escapes Daylesford will not re-issue a Gift Voucher in the event that a Gift Voucher is lost or stolen.
Gift Vouchers can only be used to book with Escapes Daylesford. Gift Vouchers are not redeemable for cash.