Standard Terms and Conditions of Temporary Holiday Accommodation
Note: Variances can be agreed on but only by arrangement with the owner in writing.
If arrival is one month or less from booking date, full payment, non refundable, is required to secure the booking. Payment of the rental amount constitutes the clients acceptance of these Terms and Conditions.
A Deposit is non-refundable and is required to secure the booking. Payment of the rental amount constitutes the clients acceptance of these Terms and Conditions.
Balance of the rental amount must be received in full one month prior to arrival. If not Rejuvenate Holiday Rentals reserves the right to cancel the booking and attempt to re let it.
All credit card transactions will be processed in Australian Dollars. Please note any International transfer fees will need to be paid by the guest in addition to rental charge.
All Cancellations will incur a $150 Administration Fee.
If the booking is cancelled two months or more prior to commencement date, any deposit will be refunded minus the Administration Fee.
If the booking is cancelled less than two months prior to commencement date any refund is subject to a confirmed re-booking of the premises for the total period booked, or, if the property is re-let, a full refund will be given less $150 cancellation fee.
Every effort will be made to ensure the property is available as booked. However we reserve the right to make alterations to bookings due to unforeseen circumstances.
Conditions of Letting
To maintain a good standard for our guests we require certain conditions to be complied with. We appreciate most will respect our property but the occasional abuse requires that we state the following conditions.
Number of Guests should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email. Fees will apply for excess guests not agreed in advance. Overcrowding is illegal in Victoria and will result in all occupants being evicted from the house immediately.
Parties and Functions are strictly prohibited. The price charged is for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with functions
Damage, Breakages, Theft and Loss are the tenant’s responsibility during their stay and replacement or repair charges will apply.
Arrival: The premises are available from 2:00pm on day of arrival. You will be advised of access arrangements in the booking confirmation. Please contact Rejuvenate Stays a few days before your arrival for your access code and final instructions. These will be given once the Bond form is returned.
Departure: Checkout time is 10:00am, unless prior arrangements have been made.
Disturbance to neighbours, including excessive noise, is prohibited and may result in termination of rental and loss of bond.
A Credit Card Authority for a Security Deposit is to be submitted at the same time as the balance amount. It is designed to cover any additional costs incurred including but not limited to, any breakage, damage or excess cleaning requirements, extra guests beyond those declared etc. Please note that no money will be deducted from your card unless we need to make a claim against your security deposit of up to $1000.
Pets Policy (designated properties only)
Strictly no pets indoors thank you. Tenants should agree to keep their pets under control at all times, so that they don't disturb other tenants and their guests. We also require tenants to clean up after their pets, both outside the apartment, and in all common areas of the property. Please do not to leave pets outdoors or unsupervised for an unreasonable period of time as they do become distressed. We request that dogs be on a leash at all times outside of the property.
Loss - no responsibility for the tenant’s personal property.
The description of the premises is given in good faith and no responsibility for misinterpretation will be accepted. No refund is given if you are not satisfied with your accommodation.
Any breach of the above conditions permits the owner to refuse the key, or immediately terminate the occupancy with forfeiture of your rent.
Please advise us of any issues you may discover within an hour of check in so any problems can be checked and rectified if necessary. No refunds of rental money will be given.