Temporary Holiday Accommodation AT “BEACHFRONT STAYZ”
“Booking” means the period for which you have paid to stay at the Property. “Property” means 4/189A Nepean Highway Aspendale and all its fixtures, fittings and equipment. “Management” means the owners and managers of the Property.
"Guests" means the persons who stay overnight in the Property during the Booking. "Visitor" means a person a Guest permits to visit the Property during the Booking.
2. ACCEPTANCE & RESPONSIBILITY.
Payment of the Deposit constitutes acceptance of these Terms and Conditions.
3. CHECK IN/ OUT
Check-in time is not before 2pm on the arrival date and check out time is not later than 11am on departure date.
Late departure is subject to prior arrangement and availability. Extra charges may apply.
You must notify Management of expected arrival time and your mobile contact number at least 2 days before arrival.
Check-in/check-out and key collection/return procedure is as follows: Two days before arrival, you will be given the access code to the key safe at the property.
The key in the safe will provide access to the property. Please return the original key to the safe.
On exit by the front door, use the key in the key safe to lock the door.
Please pay directly to the owner, a deposit of 50 %( minimum), must be received by direct deposit within 3 days after Management takes the Booking should the booking be more than 1 months away
Bookings are not confirmed unless and until this deposit is received
Payment in full must be received no later than 4 weeks prior to your arrival.
Payments of the amount due must be received in Australian $ net of any bank or other transaction charges.
Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice or liability...
We accept payment by the following methods:
Direct deposit into our bank account, bank cheque or money order.
BANK DETAILS: (will be provide once the booing has been accepted)
5. CANCELLATION OR VARIATION
If you wish to vary or cancel your Booking and have paid please contact me immediately on my mobile.
Your deposit is non-refundable in the event of a cancellation.
If you have paid more than the deposit or paid in full and cancel your Booking, you will be refunded the balance less the 50% deposit.
Should you be eligible for a refund it will be made through your chosen payment method at time of Booking.
A variation of the Booking, which reduces the number of nights stay, will be a treated as a cancellation of the Booking in respect of those nights.
A variation of the Booking that reduces the number of guests will be treated as a cancellation of the Booking in respect of those guests.
If Management is able to re-let the Property for the period cancelled, a further refund may be made less administration charges, commissions and expenses.
We have a minimum stay policy of 2 nights. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.
6. SECURITY BOND
A bond payment of $500 or more may be required. If this is the case, it will be taken at the same time as the outstanding balance of your Booking.
It will be credited to your designated payment method once our property has been inspected and deemed to have been left in a state similar to that which existed at your arrival.
We agree to ensure that the return of these funds occurs within 7 working days of your departure.
Any damage, loss or expense incurred by Management as a result of any breach of these Terms & Conditions that you may commit will be charged against the bond. Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, or extra guests beyond those declared.
A credit card authorization may be provided to Management upon confirmation of your Booking.
Any damage, loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the credit card. Examples include but are not limited to any breakage, damage or excess cleaning requirements, or extra Guests or Visitors beyond those declared.
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (e.g. fire, storm, damage, etc) then Management will inform you immediately and endeavor to obtain suitable alternative accommodation for your occupancy, failing which any monies already paid will be refunded in full
8. PARTIES & FUNCTIONS
The holding of parties and/or functions involving numbers of people beyond those specified in the Booking is strictly prohibited
9. LINEN AND TOWELS
We supply linen, pillows, blankets and towels, which must be left where supplied in the bedrooms or bathroom on departure. Beach towels are included. Cleaning and linen change is your responsibility; we can provide extra linen upon request and at additional cost.
Pets are not allowed at the Property.
11. YOUR OTHER RESPONSIBILITIES
You must comply with all applicable House Rules and all instructions from Management and the caretakers of the Property concerning occupancy, property, health & safety and quiet enjoyment of the Property that does not inconvenience any neighbor’s.
You are responsible for damage, breakages, theft and loss of the Property and its contents during your stay.
You must notify us immediately of any of these matters.
Management may recover from you the cost repair or replacement(at Management's discretion)
11. YOUR OTHER RESPONSIBILITIES (Continued)
Only the guests nominated and agreed in the Booking may stay in the Property over night.
IF ANY OTHER GUESTS STAY, AND THE SECOND BEDROOM IS USED AN EXTRA CHARGES WILL APPLY OR THE AGREEMENT MAY BE TERMINATED WITHOUT REFUND.
Any activities that disturb or inconvenience our neighbor’s, including excessive noise, is prohibited, and breach of this may result in termination and eviction without refund, and extra charges may be made for security and other expenses.
Before departure, all rubbish should be put in the appropriate council rubbish bins provided, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.
Extra cleaning charges may be incurred for the cleaning of dirty dishes or dishwasher, removal of excessive rubbish etc. should the cost of that cleaning exceed the normal requirements. All furniture and furnishings must be left in the position they were in when you arrive
The property should be vacated on time and secured. All windows and doors are to be locked. All keys must be returned to Management or as otherwise directed. You are responsible for the safekeeping and replacement of accommodation keys. Duplicate keys will be provided at an additional charge of $50
Smoking is not permitted in the Property
12. PROBLEMS OR COMPLAINTS
In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible.
You must allow repair/service access to the property during reasonable hours. Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.
Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property