CUSTOMER CONTRACT: Rental Contract
1.1 We are thrilled you have reserved our home for your Hobart stay. We have taken pride in preparing our home to give you a pleasant and relaxing time here. Since you will be in our home, we ask you treat it as your own with care and respect, thank you.
1.2 Please complete our contract and scan and email it back with a scanned copy of your drivers license to verify age, and any payment required within four (4) business days. Alternately bring a printed copy with you. Important that you sign with the landlord thanks.
1.3 We require a refundable bond of $….. plus a full payment of $.............. to secure the rental, All payments must be made in $AU funds only.
1.4 Bond deposits are returned to renters within 7 days after check-out if the following criteria are met:
1.) Number of occupants does not exceed the rental contract.
2.) Check in/out according to times arranged.
3.) No damage to building, linens, furniture, or appliances, you will be liable for all damage during your stay.
4.) The departure checklist is completed satisfactorily.
5.) Responsible adult over age of 25 years renting property is present during entire visit.
6.) In the event that your stay is beyond 1 month (4 weeks) a bond will be lodged with the local Rental Authority. This will be returned upon your application to that independent rental authority.
Renter Obligations/Rental Rules:
1.5 a.) All guests will comply with all House Rules and By-Laws;
b.) No smoking. All of our rentals are non-smoking. By signing this contract, you are stating that you will not smoke in our short stay rentals. Please note we are serious about long term care of our homes, you will lose your deposit if evidence of smoke is found once you check out.
c.) You and your guest are using the rental home at your own risk. We nor the owner of the property will be held responsible for any injuries that occur at the short stay rental or for any lost or stolen items.
d.) Do not move the furniture, the floors scratch easily as they have a natural finish thank you.
e.) Do not do your laundry with ours; please always wash and dry your belongings separate from our linens, this is just for those that need the reminder!
f.) Respect the residential amenity and security of the Property and neighbours;
g. ) Refrain from anti-social behaviour;
h.) Guests must control and be responsible for Visitors and ensure that Visitors comply with the House Rules;
i. ) Absolutely no loud wild disruptive parties on the property;
j. ) Comply with any instructions from the Manager and security services during their stay; and
k.) Notify the Manager of any disputes or complaints as soon as is practicable;
l. ) Noise and Residential Amenity; Guests must not create noise which is offensive to neighbours especially between 10pm-8am and during arrival and departure at any time throughout the occupancy.
m.) Parking. No more than 1 cars in the space please.
n. ) Breach of these House Rules is a breach of the Terms and Conditions of occupancy. The Owner and Manager reserve the right to terminate permission to occupy and to evict from the Property, Guests or Visitors who refuse to follow these House Rules or who cause a nuisance.
1.5 To ensure security of your preferred nights, please fill out this contract with a copy of your I.D and your signature below and adhere to the payment schedule for easy booking. All bookings must be paid for including the refundable deposit within 4 days of booking.
If you are renting short term for a period of one month up to 90 days then a full months rent is required please along with the rental damage deposit.
Check-In / Arrival Instructions:
1.6 Arrival no earlier than 2:00 PM dependant upon previous customer checkout times?
Also adhere to check in times to allow us time to clean. Please do not check in early and unload belongings into a yet-to-be-cleaned property as we cannot clean a rental with personal property in it.
1.7 Check-Out / Departure Instructions:
Departing before 10:00 AM thanks.
Late checkout will result in loss of deposit.
1.8 a) Take out all trash to the rubbish bin on a Tuesday night with the recycle fortnightly please-place plastic bottles/cans and paper/cardboard products in recycling bin.
b) Place all used sheets and towels on the bathroom floor, thanks.
c) Load and run the dishwasher please.
d) Remove any opened food items from the refrigerator.
e) Turn off lights, ceiling fans or other electronics.
f) In winter, please turn heat to 19º C. In summer, turn air conditioning to 22º C.
g) Lock the doors, close the windows, and leave the keys inside the lockbox or where requested thanks so much. There must be an entry key returned please when you depart. If the key is missing, the cost of a locksmith will be deducted from your deposit. There is a charge for each lost key.
h) Please depart by 10am so we can prepare the house for our next set of guests, late exit will incur a loss of deposit.
i) Have a safe journey home!
1.9 A $49 processing fee will be charged for all canceled reservations. Reservation canceled before 30 days prior to check-in date will be fully refunded, minus the above processing fee. If cancellation occurs within 30 days before check-in, reservation is nonrefundable. There are no refunds for late cancellations nor for early checkouts. Security deposit will be refunded 10 days after your stay per terms of agreement.
This agreement may be terminated by either party by giving 30 days written notice to the other.
Note there are no refunds for early check outs.
1.10 Option A: If there is a storm or hurricane, no refunds will be given unless:
The state or local authorities order mandatory evacuations in a "Storm/Hurricane Warning area" and/or
A "mandatory evacuation order has been given for the Storm/Hurricane Warning" area of residence of guest.
The day that the authorities order a mandatory evacuation order in a "Storm/Hurricane Warning," area, we will refund:
-Any unused portion of rent from a guest currently registered;
-Any unused portion of rent from a guest that is scheduled to arrive, and wants to shorten the stay, to come in after the Hurricane Warning is lifted; and
-Any advance rents collected or deposited for a reservation that is scheduled to arrive during the "Hurricane Warning" period.
Option B: No refunds will be given for storms. [Mountain roads can be curvy and steep. Gravel drives are well maintained; however, we highly recommend four wheel drive and/or chains during the snow months on Mount Wellington. We do not refund due to road conditions.]
1.11 In the event of an emergency relating to the property please telephone Ruth Howard on 0448043652 or Owner………………..
Please print and return this signed contract agreeing to our terms and conditions with a copy of your drivers license to verify age and appropriate payment. You may scan it or take a photo of both and forward as attachments to Ruth.
Maximum number of guests
Maximium number of cars
Dates of Occupancy:
Please pay the refundable damage deposit into the account of ..........................
Refundable Damage Deposit/Bond
Heather Bester Signature and sighted I.D……………………………………………….
Key/s/Key Code given out……………………………………………..
Thank you for renting with Short Stay Hobart! I’m genuinely looking forward to meeting up, hearing your stories and showing you our beautiful city of Hobart!
*If the renter is staying for a period beyond 1 month, Bond forms are lodged by both Owner and Renter. The Rental Authority will retain bond until both parties are satisfied that the bond can be released to renter or in case of damages to the Owner.Terms and Conditions are as per Rental Contract and include the following legal reminders;
1.12 a) Guests are granted a limited permission to occupy the Property for holiday letting purposes only;
b) This is not a residential tenancy agreement under the residential tenancy legislation; and
c) Failure to comply with the Guest's obligations in these Terms and Conditions may result in termination of permission to occupy the Property and eviction.
d) Guests should be advised that failure to comply with the Terms and Conditions may result in charges against the security deposit;
1.13 In compliance with the Terms and Conditions please adhere to the :
e) Maximum permitted number of Guests; and
f) Maximum permitted number of Visitors, each additional overnight visitor must be paid for thanks.
g) Offensive noise is prohibited and may result in:
i. termination of permission to occupy the Property;
iii. loss of rental paid; and
iv. extra charges for security and other expenses which may be deducted from Security Damage Deposits.
h) Guests must abide by any noise abatement conditions, standards and orders issued by police or any regulatory authority to minimise impacts upon the residential amenity of neighbours and local community.
1.15 Complaints and dispute resolution procedure
g) Guest’s are obliged to report any problems or incidents promptly; and
h) In the event of any complaints or disputes the resolution procedure is as follows
1.16 Consequences of not meeting the Terms and Conditions
i) The consequences of not complying with the Terms and Conditions of this contract requirements can include enforcement action from the owner, Manager, security services, local councils or, in some instances, the Police.
k) Enforcement action is subject to the Australian Consumer Law and other relevant legislation.