TERMS AND CONDITIONS
Check In / Check Out
Your holiday property is available from 2pm on your day of arrival with a vacate time of 10am on the date of your departure as shown on your booking confirmation. During peak periods, these times must be strictly adhered to in order for the property to be serviced. However during off peak periods, early/late check-in/outs may be allowed with prior approval. Non-approved late departures will be charged at the daily tariff plus additional cleaning costs, if the cleaners are required to re-visit the property.
Keys will be in the door on your arrival. A maximum of one set of keys per booking can be provided.
For all bookings, 50% of the tariff is required as a deposit to confirm the booking and is payable within two (2) days of booking confirmation. Balance of outstanding monies is due fourteen (14) days prior to your arrival.
Bookings for the minimum two days or bookings made within 30 days of arrival date require full payment on booking confirmation.
Payment may be made by cheque, money order, Electronic Funds Transfer (EFT) (preferred). Payment by credit card can be arranged on request.
Payments details provided once booking has been confirmed.
Linen, towelling and toiletries are not included in price however linen (sheets, pillow cases, towels) can be hired at $25 per bed per stay. Pillows and Doonas (quilts) are supplied.
Please note linen must be used on all beds.
No Smoking/No Pets
Raven Cottage is strictly non-smoking in-doors and pet free. An extra fee may apply for non-adherence. .
In the event of faults and/or malfunctions of appliances, there is no obligation from the owner to compensate or discount. All breakdowns must be reported as soon as possible to service agent (Mr Dean Lear-8559 4263) and every effort will be made to repair these items as quickly as possible.
Local Health Regulations
It is against Health Department regulations for more persons to occupy a property than there are beds to accommodate them. No mattresses, tents etc are allowed. If a property is reported to be overloaded, the tenants will be asked to vacate with no refund made.
Garbage bins are provided. Please ensure that all garbage is removed from the cottage and placed in bins provided. Garbage collection day is Thursday.
Security of Property
All guests are responsible for keeping the property secure during their stay and will be responsible for any theft or damage due to neglect in this area. No liability is accepted for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly by events beyond the owners control. No responsibility is taken for guests personal property left on or near the premises. It is recommended that guests take out personal property insurance or adequate travel insurance should any unexpected situations arise before or during your travel period.
If keys are lost you will be responsible for cost of key replacement. If no spare keys are available, guests may be liable for any costs involved in gaining entry to premises. The keys are your responsibility so please take care of them.
Damage / Breakages / Cleaning
On departure, please ensure the property is left as you found it, clean & tidy including all dishes washed, rubbish removed and BBQ cleaned. An additional $75 cleaning fee may apply if the property is not left in this condition. All guests are responsible for any loss or damage arising from breakages or other damage to the home or common property during their stay including any additional cleaning, removal of excess garbage, repairs or replacement of items in the property. All breakages/damages must be reported as soon as possible, but always prior to departure.
The premise, position and furnishings are described to the best of our ability and in good faith. However these descriptions are subject to interpretation and no responsibility or refunds for alleged misdescription can be accepted.
Left Items - if requested we will endeavour to recover and return items of value inadvertently left at the cottage, but take absolutely no responsibility for the recovery or return. Postage, packaging and the cost of sending out someone to search for the item will need to be paid in advance, a minimum cost of $20.00 applies. Low value items found will be held for claiming for a maximum of 2 weeks and if not claimed will be disposed of.
If you cancel your accommodation and we can secure a replacement booking for the same period and at the same tariff, your amount paid will be refunded less an administration fee of 10% or $50 which ever is greater. If however the property cannot be relet, your amount paid is not refundable.
If you shorten your stay, the unused portion of your rental is not refundable.
Please note that a change of booking dates attracts the same conditions for cancellations as stated.
Bookings will not be refunded until the new booking has been paid and confirmed.