Thank you for choosing to stay at one of the properties managed by Elite Accommodation. We would appreciate your time to read our terms and conditions.
To book any accommodation you must be aged 26 and over. Photo ID may be required at check in. If no ID is produced, Elite Accommodation reserves the right to cancel your booking and is under no obligation to refund the booking if this condition is not met. Check in time is 2.00pm on the day of arrival. Check out time is by 10.00am on the day of departure.
If not adhered to a penalty will be incurred.
Refer to the booking letter for instructions re. Collection of keys Mid- cleans can be arranged for our guests at a cost. (From $90-$190) A Booking fee of $30 is applied upon confirmation of your booking and is non-refundable.
PAYMENT OF ACCOMMODATION/CANCELLATION
a) The deposit equivalent to 30% is payable within 3 days of the date of the reservation being made. If the deposit is not received within this time, the reservation will lapse.
b) The balance of the payment for accommodation costs (Including Bond) must be paid one month prior to arrival.
c) No booking is considered final until we have received the completed guest contact details together with your deposit.
d) The deposit is non-refundable for any bookings cancelled that reflect a stay during peak periods. If Elite is able re-book the property with another guest , then a refund to the amount of the replaced booking will be applied.
e) The deposit is non-refundable if the booking is cancelled one month prior to arrival for all off peak bookings. A cancellation 14-28 days prior to arrival incurs a 50% fee of the total tariff and if cancelled within 1-13 days to arrival there is no refund of the total cost.
f) If the property for any unforseen reason cannot be available after payment has been made, Elite Accommodation will offer alternative accommodation or provide a full refund if this does not meet the guest needs.
We recommend all guests purchase travel insurance.
Elite Accommodation is not responsible for any injuries, illness or accidents that may occur whilst staying at our properties.
a) The bond amount will vary as it is subject to the length of stay and the property that is being booked.
b) The bond must be paid no later than one week prior to your arrival and can be paid via credit card or a direct transfer into our bank account and covers incidentals such as breakages, losses and damage including excessive cleaning and/or rubbish removal. If using a credit card, fees will apply to these transactions.
c) If no losses or damage occur the security bond will be paid in full into your nominated bank account 5-7 days after your departure. Please provide bank account details when completing the bond payment. For any losses or damages (including additional cleaning required after guest departure), Elite Accommodation reserves the right to deduct these costs from the bond. If any damage is exceeding the bond, additional cost must be met by the guest.
METHOD OF PAYMENT
Payment may be by Master Card, Eftpos or Visa credit cards. Please note a 2.0% payment processing fee applies to Visa and Master card payment. American Express and Diners card attract a 3.5% processing fee. Payment is also accepted by telegraphic transfer or e-banking. (Please also note that we do not accept payment of the Bond by American Express or Diners Card).
DURING YOUR STAY IT IS ACKNOWLEDGED THAT
a) The said property is for private holiday use and not for commercial purposes or the like.
b) Private parties/functions etc are strictly prohibited. Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc.
c) The said property is not to be used for any illegal purposes.
d) Only people listed on the Registration Form are to reside in the property.
e) The property is non-smoking , thus no smoking is permitted indoor
f) No pets are allowed on or about the property at any time.
g) Access to the property may be required for maintenance/repairs.
h) The property must be left in a clean and tidy state with the kitchen cleaned and dishes put away before you vacate and all rubbish removed in order to avoid additional charges.
h) Elite Accommodation accepts no responsibility for any personal belongings left behind by the guest.
PROBLEMS OR COMPLAINTS
a) In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
b) Failure to follow this procedure may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.