Standard Terms and Conditions for Home Style Accommodation
1. ACCEPTANCE & RESPONSIBILITY
Payment of the Deposit constitutes acceptance of these Terms and Conditions.
2. CHECK IN/ OUT
Check-in time is not before 2pm on the arrival date and check out time is not later than 10am on departure date. Late departure is subject to prior arrangement and availability. You must notify Management of expected arrival time and a mobile contact number on final payment.
3. PAYMENT PROCEEDURES
Once a confirmation has been received a deposit of 30% of the total must be received within by the date set out via the return email. Bookings are not confirmed unless and until this deposit is received. The owner will then block the dates on the calendar and your booking is secured.
Payment in full plus any security deposit required must be received no later than 7 days prior to your arrival Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice or liability to you.
We accept payment by the following methods: Visa, MasterCard, and direct deposit into our bank account, bank cheques or money order. Personal cheques will be accepted if received at least 30 days prior to arrival.
5. CANCELLATIONS OR VARIATION
If you wish to vary or cancel your Booking, please contact us immediately on 0418890832. Cancellation if caused by the client, money paid is not refundable unless the house is re-let for the entire period. If it a refund is made due to the property being re-let then a $50 cancellation fee will apply.
All cancellations are considered individually therefore please contact the owner immediately if you foresee any problems arising with your booking.
The owners will make every effort to ensure the property is available as booked. However the owners reserve the right to make alterations to bookings due to unforeseen circumstances.
We have a minimum nights stay policy of 3 nights. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy. Also no refund will apply if number of guests is reduced.
6. SECURITY DEPOSIT
If paying by bank transfer or cheque a security deposit payment of $500 is required at the same time as the outstanding balance of your Booking. It will be credited to your designated payment method once our property has been inspected and deemed left in a similar state to your arrival. We agree to ensure this occurs within 7 working days of your departure.
Any damage, loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the bond. Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, extra guests beyond those declared.
If paying by credit card your credit card details must be provided to Management upon confirmation of your booking. The deposit will then charged to this card with the final payment being charged 1 week prior to arrival unless instructed otherwise. The security deposit of $500 will also be charged to the card with the final payment and then refunded back to the card once the property has been cleaned and inspected and deemed to be left in a similar state to your arrival.
Any damage loss or expense incurred by Management as a result of your breach of these Terms &
Conditions will be charged against the credit card. Examples include but are not limited to any breakage, damage or excess cleaning requirements, extra Guests or Visitors beyond those declared.
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and endeavor to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full. The manager reserves the right to cancel the booking and release the dates of all of the above terms and conditions are not adhered to.
8. PARTIES & FUNCTIONS
PARTIES AND FUNCTIONS ARE STRICTLY PROHIBITED. Breach of this condition will result in immediate termination and eviction without refund of security deposit and or extra charges for cleaning, garbage removal, wear and tear, repairs etc. add to the credit card.
9. LINEN AND TOWELS
We supply quality linen, pillows, blankets and towels which must be left where supplied in the bedrooms or bath room on departure. If damaged or taken replacement charges will be the guests responsibility.
Pets are not allowed at the Property. Some allowances may be considered by consultation with the owners.
11. YOUR OTHER RESPONSIBILITIES
- You must comply with all terms and conditions and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.
- You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay.
- You must notify us of this immediately.
- Management may recover from you repair or replacement cost (at Management's discretion)
- Only the guests nominated and agreed in the Booking may stay in the Property over night. If any other guests stay extra charges will apply or the agreement may be terminated without refund.
- Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.
- Before departure all rubbish put in the appropriate council rubbish bins provided, and crockery and cutlery washed and packed away.
- The Property must be left in a clean and tidy condition.
- All furniture and furnishings must be left in the position they were in when you arrived.
- The property should be vacated on time and secured. All windows and doors are to be locked.
All keys must be left where you accessed them. You are responsible for the safekeeping and replacement of accommodation keys. Duplicate keys will be provided at an additional charge of $15.
Smoking is permitted at the Property only in outside areas away form entrance doors. Ashtrays are provided and cigarette butts must be cleaned up and placed in bins provided. Ashtrays must be emptied and washed on departure.
12. PROBLEMS OR COMPLAINTS
In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.
Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.
Thank you we hope you enjoy your stay!