A deposit of the first night's accommodation will be paid at the time of booking.
***NOTE*** Reception closes at 6:00pm Mon - Fri; 4pm Sat and 2pm Sun & Public Holidays
For arrivals after Reception hours please contact the property on the day of arrival for instructions.
OUR CANCELLATION AND DEPOSIT POLICY
Shelly Bay Resort adopts the following practice when dealing with postponing or cancellation/no show of a booking.
In the event that you need to postpone your booking Shelly Bay Resort will gladly transfer your deposit to another booking date within 90 days of the arrival date in the original booking subject to availability. If a transfer is unsuitable or unavailable for you then the following policy applies.
Low – Mid Season Bookings
If the booking is cancelled 7 days or more prior to the planned date of the arrival, we will refund all monies paid less an administration fee* of $50.00. If the booking is cancelled less than 7 days prior to the planned arrival date, there will be no refund.
High Season Bookings
If the booking is cancelled 14 days or more prior to the planned date of the arrival, there will be a full refund less an administration fee* of $50.00. If the booking is cancelled less than 14 days prior to the planned arrival date, there will be no refund
Short Notice Bookings
Where a booking is made less than 7 days prior to the planned arrival date, there will be no refund.
Cancellations within 24 hours of arrival or in the case of a "no show" will forfeit any deposit.
There is no refund for early departures.
Bookings are only considered guaranteed once Shelly Bay Resort has received your deposit. Packages are subject to reconfirmation of the Tour availability. Full package confirmation will be sent by email as soon as possible after booking is received. The Tour component of the booking is subject to the Tour operators’ terms and conditions.
*The administration fee covers the cost of processing the booking, receipting and banking of monies, cancelling the booking from the system, stationary, postage, telephone calls and bank charges. All refunds will be by EFT or Credit Card Refund ONLY.