CONDITIONS OF BOOKING & OCCUPANCY AT LAGUNA SERVICED APARTMENTS Please read the conditions carefully as per below as they are a condition of entry to Laguna Serviced Apartments. Making a reservation automatically accepts all the terms and conditions outlined hereunder. Laguna Serviced Apartments ABN 59111224769 reserves the right to change and/or modify any of these terms and conditions at any time without notice and such changes will become effective immediately. The effective date of these terms and conditions is December 2014. The person signing this page ("the guest") acknowledges and agrees to comply with these conditions and that they extend to any person (also referred to as "guest") occupying or visiting the apartment, building and/or using the facilities of Laguna Serviced Apartments at the invitation of or with the authority of the guest. Occupancy starts and finishes as per the dates shown on this Registration Form. If the occupancy ends or is terminated, the guest must vacate the apartment immediately. The Management of Laguna Serviced Apartments is authorized to enforce eviction of any guest and removal of guest property if there has been a breach of these terms and conditions, without previous notice and without assigning any reason whatsoever and the guest shall be bound to vacate forthwith.
APARTMENT The apartment cannot be used for any unlawful activities and/or exceed the maximum occupancy. No animals or pets are allowed on the premises and in the apartments. Only the number of people shown on this Registration Form may occupy the apartment overnight. Unregistered visitors to the room are not permitted after 10:00PM, and are requested to meet the guest outside the building. The Manager may inspect the apartment at any given time with reasonable notice and without notice if the Manager is of the opinion that there has been a breach of these conditions.
APARTMENT DAMAGE The guest who registers at check-in will be held accountable for any damage to the apartment and contents during the stay dates. The registered guest will be liable for damages caused (including those by third parties visiting the apartment) which will result in forfeiting any deposits, pre-payment, cash security deposit and also may be subject to additional charges. We reserve the right to process any charges in addition to accommodation to the presented credit card supplied at check-in.
ARRIVAL / DEPARTURE Check-in time is from 14:00 (2:00PM). We allow guests to arrive earlier and can store any luggage at our Reception (during opening hours 8am to 3pm) until the apartment is ready. outside our reception hours check in please call 07 46599188, 24 hours on site manager will check you in. Check-out time is prior to 11:00 (11:00AM) - For late check-out please advise Reception as soon as possible - late check-outs are subject to availability and may incur an additional charge. If the hotel is fully committed on the departure date, late check-outs or extensions not already confirmed will not be permitted.
CAR PARKING One complimentary secure under-cover car park space per reservation. Swipe card access is available 24 hours a day. Laguna Serviced Apartments does not accept any responsibility for damages or loss to your property or property belonging to someone else with use of our car park.
CREDIT CARD PRE-AUTHORIZATION We require a credit card pre-authorization of $150.00 at check-in as security to cover incidentals and damages. A pre-authorization is a temporary hold of the available balance on a credit card, giving us the option of completing the transaction at a later date should there be any incidentals or extra charges upon departure. The money is not debited from your account at this point but held; however, will affect your available funds balance or spending limit. Should no payment be taken upon departure, the amount will automatically release after 4 - 10 business days (release times may vary, please check with the issuing financial institution). For more information on this practice we suggest the cardholder contact their issuer. Laguna Serviced Apartments reserves the right to pre-authorize all credit cards upon arrival. If the guest does not have a credit card, we may accept a cash deposit at the discretion of the hotel representative. Full pre-payment of the entire accommodation charge along with a cash security deposit and a copy of government issued photo identification will be required. We reserve the right to reject reservations and subsequently cancel them if the guest cannot provide a sufficient security deposit. The cash security deposit will be refunded after an inspection of the apartment by a hotel representative has been conducted and the apartment is deemed in the same condition at the time of check-in.
EVICTION OF A GUEST Laguna Serviced Apartments may evict a guest or visitors without warning. Guests who are evicted will be blacklisted and we may choose to notify the police. A guest is subject to such eviction should the following (but not limited to) occur; Intoxication and unsavory behavior / Overcrowding - when the number of persons in the apartment exceeds the capacity / Physical or verbal assault towards hotel representatives, residents or other guests / Wilful damage to Laguna Serviced Apartments property / Any incident for which the police need to be called onto the premises / Any behavior posing a safety threat to others / Ignoring advice to reduce excessive noise (music or other noise) / Throwing of objects over the apartment balconies or from windows / Smoking within the apartment (a cleaning and deodorizing fine will also apply).
GUEST COURTESY For the comfort of all our guests, we ask that noise is kept to a minimum so everyone can enjoy a peaceful and comfortable stay. We request that any non-registered visitors leave all apartments by 10PM (22:00) each evening. All visitors after this time must register with Reception and supply government issued photo ID, which may be copied. Call out fees of up to $100.00 will apply for lock-outs, noise and other disturbances after hours. Immediate eviction without refund will be enforced if this policy is not complied with.
HOUSEKEEPING APARTMENT SERVICING Housekeeping servicing is performed once a week for stays longer than 5-nights. This comprises of one (1) full clean in the middle of the stay or once every five (5) days with no housekeeping service on any other days. Additional full servicing outside the normal cycle can be arranged at an extra cost of $20 when required. Reception is able to supply additional but limited amenities at any time upon request.
LOSS OF KEYS In case of loss or damage of apartment keys, $150.00 will be charged in the apartment bill per set of keys.
NON-SMOKING These are non-smoking apartments; however, smoking is permitted on the balcony while the balcony door is shut. Deodorizing fees of $200.00 apply for any odour carried into the apartment. The whole building is covered by closed circuit TV cameras and is also fitted with sensitive smoke alarms that will be triggered by smoking within the building. Any alarm trigger that is caused by smoking in the building will result in an automatic visit from the fire brigade. This costs $2000.00 and will be charged to the offending guest.
PHOTO IDENTIFICATION Valid photo identification (ID) matching the name of the main guest within the reservation may be requested, copied and securely stored at time of check-in in order to verify your identity for hotel security purposes and to protect the credit cardholder.
RIGHT OF ENTRY / TO REFUSE ENTRY In the event that the Laguna Serviced Apartments has a legitimate cause for concern or if the guest has not been seen nor been able to be contacted over a period of time, the apartment may be entered by a hotel representative to ensure the safety and comfort of all guests is in order. Laguna Serviced Apartments reserves the right to refuse a guest entry to the hotel or accommodation for any reason whatsoever including where the guest has engaged in conduct on a previous occasion adverse to the hotel.
RUBBISH REMOVAL Rubbish bins are provided on ground level in the outdoor car park area (located behind dark grey doors near Gore Street car park entry) for the removal of rubbish from the apartment. All guests are responsible for the removal of their own rubbish on a regular basis. Bags are provided in each apartment for this purpose and additional bags are available upon request to Reception.
SECURITY AND LOSS PREVENTION Laguna Serviced Apartments is a secure environment and we do everything possible to ensure security levels are maintained, and we ask that our guests do also. However, Laguna Serviced Apartments takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises.
SETTLEMENT OF BILLS As a condition of booking with Laguna Apartments, all accommodation is charged the day PIOR to arrival. Please call in advance to make alternative payment arrangements. All extras and incidentals must be settled on presentation/upon check-out or the amount will be claimed from the pre-authorization. In case of the guest vacating without payment of extras/incidentals exceeding the pre-authorization amount, the provided guest credit card will be charged with the issue of a tax invoice to provided address/email. We accept Visa, MasterCard, AMEX, JBC and DINERS. All amounts are charged in $AU (Australian dollars). A 3% credit card fee applies to AMEX, DINERS and JBC transactions. In the event that a guest fails to pay immediately upon demand any amount owing to Laguna Serviced Apartments, pursuant to the reservation and accommodation (including but not limited to internet charges, apartment damage and cleaning fees), Laguna Serviced Apartments reserves the right to deny access to the guest and ask that they vacate the premises.
If cancelled or modified up to two days prior to check-in, no fees will be charged. If cancelled or modified later or in case of no-show, 100 percent of the first night will be charged as a penalty.