The person registering at check-in must be at least 18 years of age. In addition, to eliminate identity fraud, q Express will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained by the accommodation provider to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.
If you are unable to provide such identification your booking may be cancelled and you may be liable to pay Q Express an amount equal to the full booking amount.
You must provide a credit card authorisation or imprint when you check-in. This authorisation may be used to cover incidental items including but not limited to, security bond or deposit for any breakages or damage incurred during your stay or cleaning charges in excess of the normal level of cleaning.
Cancellation or Modification to Bookings:
If cancelled or modified up to 2 days before date of arrival no fee will be charged. If cancelled or modified later or in case of a no show, the total price of the reservation will be charged.
Modifications or cancellation will not be accepted during peak periods and event periods such as the V8 Super Cars.
No-Shows or Terminations:
If you do not show up for your booking or terminate your booking early after you have checked in you will be charged a 100% cancellation fee and will be required to pay to Q Express the full amount of your booking less any amount which you have already paid.
If you are issued with Booking Credit to be applied to future accommodation or accommodation package bookings with Q Express such a credit will be valid for twelve months from the day the booking is cancelled.
Check in and Check out:
Standard check-in time is 2:00pm
Standard check-out time is 10.00am
If you wish to check-out later than the standard check-out time you must obtain approval from property management at least 12 hours prior to your scheduled check-out time.
Property management may approve a request for late check-out in their absolute discretion.
If you check-out of the property after 10:00am the following additional charges will be applied to your account and will be payable by you on check-out. A surcharge of $20.00 per hour for every hour after 10:00am that you fail to check-out; or if you check-out after 2pm a charge equivalent to the fully daily rate which applies to your booking.
Motel Room Servicing:
Your booking does not include room servicing unless your stay is for eight (8) nights or more in which case your room will be services on the fourth (4th) day of your stay. Additional room services can be arranged directly with the Participating Property and charges will apply.
Extra Person Policy:
Persons aged over 12 years will be charged Extra Person rates for each person staying in a room which exceeds the maximum occupancy for the room type, or where extra beds or linen are required.
Whilst Q Express attempts to satisfy all special requests, Q Express does not guarantee that special requests can be accommodated.
All guests under the age of 18 must be accompanied by a responsible adult such as a parent, step-parent, guardian or other adult who has parental rights and responsibilities for the under 18 year old guest.
If a guest is found to be a person under the age of 18 who is not accompanied by a responsible adult Q Express may immediately cancel the guest’s booking and the full booking amount will be forfeited to Q Express.
Events Beyond Control:
Q Express is not responsible for any loss arising out of any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.
The Terms and Conditions are governed by and will be construed in accordance with the laws of the State of Queensland, Australia.
If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.