TERMS AND CONDITIONS OF STAY
– CONFIRMATION OF A BOOKING AND PAYMENT OF DEPOSIT MEANS ACCEPTANCE OF THE TERMS BELOW
These are Standard Industry Terms & Conditions and have been recommended by, and copied from,
Stayz booking website for property owners & managers.
Some wording and cancellation fees have been changed from the original Stayz document to suit individual properties and are subject to change by property owners discretion.
“Booking” means the period for which you have paid to stay at the property
“Property” means any one of the properties in the list above and all its fixtures, fittings and equipment
“Management” means the owners and managers of the properties
“Guests” mean the persons who stay overnight in the property during the reservation.
“Visitor” means a person a guest permits to visit the property during the reservation but not permitted to stay overnight at the property.
“Reasonable number of visitors” means the equivalent of the maximum number of guests allowed to visit the guests at a particular property – ie if the property is allowed to sleep a maximum number of 6 guests, then the maximum number of guests allowed to visit those guests at any one time, is 6 people, including children (excluding Riverbend Lodge).
ACCEPTANCE AND RESPONSIBILITY
Confirmation and payment of deposit for the booking, constitutes complete acceptance of these Terms and Conditions
Privately owned property owners reserve right of admission.
Guests who cause a disturbance of any kind or who are found to be in breech of any Terms & Conditions outlined in this document can be required to vacate a property or prohibited from accessing or entering a property at any time. Should this occur, any outstanding accommodation paid will be forfeited.
Check in time is not before 2pm on the arrival date and check out time is not later than 10am on departure date.
Late departure is subject to prior arrangement and availability and extra charges may apply.
You must provide contact address and mobile number when confirming a booking Check in /check out and key collection/return and directions to the property will be sent to you on payment of the booking:-
A deposit of 50% is required within 24 hrs of confirmation unless arranged prior.
Payment in full must be received on or before one month prior to arrival or as otherwise arranged with reservation manager.
Payments of the amount due must be received in Australian $ net of any bank or other transaction charges.
We accept payment via bank deposit / internet bank transfer – personal cheques will be accepted if received at least 30 days prior to arrival
CANCELLATION OR VARIATION / CHANGE OF DATES
Dates reserved are held exclusively for the relevant guest – all properties have a “no refund for cancellation” policy.
Reservation date changes are at the sole discretion of the reservation manager and are only considered for reservations arriving more than 3 months in advance. If date change is permitted, a “change of date” administration fee is applicable.
Accommodation payments are non refundable in the event of a cancellation.
If we are able re-book any cancelled dates, a refund of deposit is provided, less a $25 “re-booking” administration fee.
Re-booking dates on behalf of a guest who cancels, is only applicable for reservations with 21 days or more, prior to arrival (no exceptions ) and is a goodwill gesture by management. Re-booking of dates cancelled cannot be guaranteed.
Management will take no responsibility for cancellations by the guest due to road, weather or transport conditions, electrical outages, gas outages, sickness or any other event outside of its direct control. This also includes personal issues experienced by the guest. ( sorry no exceptions )
A variation of the booking which reduces the number of nights stay will be treated as a cancellation of the booking in respect of those nights. Cancellations are non-refundable.
A variation of the booking which reduces the number of guests will be treated as a cancellation of the booking in respect of those guests.
We have a minimum nights stay policy of 2 nights during all seasons except Peak season when there is a 4 night minimum stay required and Long weekends where there is a minimum 3 night stay required .
No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.
SECURITY DEPOSIT – refundable – Refundable Key & Gate Remote Deposit of $100 at Riverbend Lodge payable in cash upon arrival and refunded upon departure when key & gate remote are returned.
Refundable Security Deposit for River Paws on Maroochy is $500 and can be varied, or applicable, to all other properties at management’s discretion, particularly for long stays of 3 weeks or more or variable for guests under 25 years old. Last minute or long stay reservations can be subject to security deposits payable at management discretion, for all properties.
Security Deposit is refunded within 48 hours after departure, provided the property is left in a tidy and clean condition as found, with no breakages or damage to the property or its contents – repairs or replacement of anything damaged or broken will be deducted from the security deposit.
An Empty council Rubbish bin is provided once per week during a guest’s stay – excessive rubbish ie rubbish that cannot fit into the outside bins upon a guest’s departure, will be charged for removal – a fee of $50 for excess rubbish removal, will be deducted from security deposit refund.
No cleaning fee is added to rates at any properties listed on our website. We expect properties to be left in the same condition as presented on website photos. To avoid deductions from the refundable security deposit, guests are required to adhere to exit conditions, summarized on final email reply sent, listing the key-code. Additional fees may apply for non-cleaning issues as follows: – $50 for unwashed dishes left at the property; – $50 will apply if the BBQ is not cleaned after use. – $100 for carpets clearly left un-vacuumed or hard floors clearly left unswept or mopped. (photographic evidence of non-compliance, will be issued prior to any deductions from the security deposit paid). – $30 per bed for soiled pillow-protectors or mattress-protectors – parents are required to bring their own waterproof mattress-protectors for children who might be at a bed-wetting stage. (sheets & pillow-slips MUST be used on beds) Smoking is not permitted inside any properties- if the smell of smoke is detected a deodorising fee of $100 will be charged to eradicate any penetrating smoke smell possibly present in carpets. (please notify management on day of arrival, if any cleaning issues are found, that might have been overlooked, on day of arrival – and they will be addressed at the earliest possible time);
All properties are required to be left in a tidy condition as found, with all dishes washed and returned where found – in the same condition as displayed on property website photo-galleries.
If the property becomes unavailable for your occupancy due to unforeseen circumstances eg: fire, storm, damage etc, we will inform you immediately – all payments will be refunded in full.
Management reserves the right to refuse or cancel a confirmed reservation with 14 days notice prior to arrival – a full refund of all monies paid applies to cancellations made by Management.
PARTIES / FUNCTIONS and GUEST’S VISITORS
Functions or Parties involving outside visitors, for any purpose, including weddings, birthdays, anniversaries or any other reason, are strictly prohibited.
Guests found hosting a function or party of any kind, will be required to vacate the property immediately and any nights outstanding will be forfeited and are non-refundable.
Guests are welcome to have a reasonable number of friends or family visit them within the confines of the hired property, during the day or evenings – except at Riverbend Lodge.
Guests visitors, who are not included in their reservation, are not allowed to sleep over at the any of the properties.
Riverbend Lodge is a privately owned property with resident on-site owner-managers.
The Cottage & Cabin, each with their private fenced yard, are for sole & private use, by reserved guests.
“Shared areas” ie 4 acre Paddock, Gazebo & Riverfront areas, are for exclusive enjoyment by Reserved Cottage & Cabin Guests & the main resident property owner-managers only.
RIVERBEND LODGE (gated property) is not open to outside visitors.
LINEN AND TOWELS
Sheets and pillowslips MUST be used on any occupied beds within the property.
Guests need to bring their own sheets, towels and pillowslips.
Pillows & blankets are provided at all properties.
Where mattress protectors are found to be soiled due to obviously not using sheets on the beds, a laundry fee of $30 per soiled bed will apply.
Families staying with children who are still at the bed-wetting stage, are required to bring their own waterproof mattress protectors to use on the children’s beds.
Linen packs are available for hire by contacting: http://www.holidayhiring.com.au/products.aspx?category=Linen
These Conditions apply to all pet owners — Rates include 1 pet dog
An additional dog is allowed on application at a fee of $5 per day.
The breed & size of dog must be declared at the time of reservation.
Only dogs declared at the time of reservation are included in the booking.
The fencing is secure for most pets – but we do ask you check the fence-line before leaving your pet alone for any possible exit points – some dogs are great escape artists and can climb over or dig under fences.
For the health and safety of all our guests and their pets, all visiting pets must be treated for fleas prior to arrival .
Any damage done by pets while staying the property must be paid for by the dog’s owner (replacement cost) This includes damage to the garden.
Owners must pick up after their pets before departure and put rubbish in wheelie bin.
Dogs are not allowed on furniture so if you think your pet will jump on furniture please bring a sheet/blanket to cover furniture. (The blankets provided are for human use only)
Dogs are not allowed inside any bedrooms and are not allowed anywhere inside the Upstairs House at River Paws on Maroochy. (not all our guests are pet owners and they do not like to see dog hair in the property during their stay)
Owners of dogs that shed hair are requested to use the vacuum provided to remove any pet hair from the carpets / floors. We do this when we take our pets on holidays too, so hope you find this a reasonable request.
Dogs must remain outside in the yard while you are out. If you have a dog that barks a lot please do not leave him or her alone for extended periods when you go out. Our neighbours do not appreciate noise disturbance and are likely to notify us if this happens.
We do understand that dogs do bark occasionally and that is fine and acceptable, but not if the barking is constant for any length of time.
YOUR OTHER RESPONSIBILITIES
You must comply with all applicable House Rules and all instructions from management concerning occupancy.
You are responsible for damage, breakages, theft, and loss at the property during your stay.
You must notify us asap between the hours of 8am – 5pm if any of the above occurs.
Management will recover costs from you if repairs or replacement of damaged or missing item/s are necessary.
Only the guests nominated and agreed in the booking, may stay in the property overnight and may not exceed the maximum number of guests allowed at each property.
Before Departure, all rubbish is to be put in appropriate council rubbish bins provided, crockery washed and packed away.
Excessive rubbish that cannot fit in the bin, must be taken with you for disposal.
Guests are required to leave the property in a tidy condition on departure
Extra cleaning charges may be incurred for the cleaning of dirty dishes or wash trough. Should the property require a double clean, an additional fee will apply and you will be contacted in regard to cost.
All furniture and furnishings must be left in the position they were in, when you arrived.
The property should be vacated on time and secured. All doors closed and locked – unless otherwise arranged.
You are responsible for the safekeeping and replacement of lost accommodation keys. A fee of $25 will apply if management is required to bring another set of keys to the property during business hours. A 24hr locksmith will be required to open the door where keys are locked inside after hours at the guest’s own expense.
Loss of keys – time, transport & replacement cost will apply to cut new set of keys – $50.
Smoking is not permitted inside the property
PROBLEMS AND COMPLAINTS
In the case of any problems or complaint, you must inform management at the earliest opportunity during business hours (or text after hours) so that management has the chance to rectify the situation as quickly and efficiently as possible.
You must notify us of any apparent maintenance issues found upon arrival, that will affect your stay, on day of arrival. These issues will be addressed as soon as humanly possible.
You must allow repair/service access to the property during reasonable hours. Any complaint that cannot be resolved locally , must be notified in writing to the management prior to departure from the Property.
Failure to follow this procedure may hinder the ability of management to rectify the problem or complaint and reduce or extinguish any claim you may have.
These privately owned properties are not a party, function or wedding venues.
◦50% Non-refundable deposit is required upon reservation to secure dates arriving more than 1 month in advance.
◦Reservations more than 6 months in advance can be paid monthly by arrangement. Please ask for payment options.
◦Non-refundable final balance is required to be paid by direct deposit and is due 1 month prior to stay – except at Riverbend Lodge, where the balance can be paid upon arrival.
◦Reservations made within 1 month prior to travel are accepted when full tariff is paid at time of booking.
◦Guest cancellations are NOT refundable once accommodation is reserved.
◦Exceeding the maximum number of guests included in the reservation is not permitted.
◦The owner reserves the right to change or cancel holiday letting conditions with 14 days notice to current reservations – full refund applies.
◦Any property damage or additional cleaning charges will be deducted from bond (where applicable) or charged, if property is not left as found ie in a tidy condition without breakages or damage.
◦Guests to report any pre-arrival damage by text message upon day of arrival.
◦Properties are checked for cleanliness before and after guests arrive and depart.
◦Management quoted rates via email include the cleaning fee.
◦Sheets and pillowcases must be used on all beds. No sleeping on mattress protectors without sheets.
◦No re-arranging of furniture.
◦Guests are to provide their own linen (sheets, towels, pillowslips)
◦Properties are equipped with blankets and pillows.
◦Properties are equipped with basic kitchen equipment & appliances.
◦Guests are required to bring ALL their own consumables including toiletries; toilet paper; roller towel; food wraps or any other consumables they might require including all foodstuffs.
Liability and Insurance / Assurances
All Guests & Visitors are recommended to arrange their own holiday insurance, including medical cover as required. The owners can accept no responsibility for accidents. The owners of the Properties will not accept any liability for any loss, injury or damage of any nature however sustained to or by any person in the course of their occupation of the property and the land belonging adjacent thereto as a result of the occupation of that property or any activity carried out in the course of such occupation however sustained, such activity and occupation are carried out at the individual’s own risk.
Upon payment & acceptance for a reservation, the Guest accepts full responsibility and agrees to indemnify the owner for any injury or death to themselves, guests, animals or any other person on the property during the term of their booking.