Terms & Conditions
“Booking” means the period for which you have paid to stay at the Property.
“Property” means Tropical Ginger and all its fixtures, fittings and equipment.
“Management” means the owners and managers of the Property.
"Guests" means the persons who stay overnight in the Property during the Booking.
"Visitor" means a person a Guest permits to visit the Property during the Booking.
2. ACCEPTANCE & RESPONSIBILITY.
Please read and inform Management that you accept these Terms and Conditions.
3. CHECK IN/ OUT
Check-in time is not before 2pm on the arrival date and check out time is not later than 10am on departure date.
Late departure is subject to prior arrangement and availability and extra charges may apply.
You must notify Management of expected arrival time and an Australian mobile contact number at least 3 days before arrival.
Check-in/check-out and key collection/return procedure will be from the reception desk at Mango Lagoon resort unless special arrangements have been made prior to arrival.
Any damage, loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged to you. Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, or extra guests beyond those declared.
If there is a dispute regarding the above expenses and a solution can not be negotiated a report will be given to the appropriate authorities. This can include Stayz, VRBO, Flipkey & Takeabreak and the Queensland Police and all avenues will be explored for compensation.
Each guest will be responsible both jointly and severally for any damage, loss and expense incurred.
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which, any moneys paid will be refunded in full.
It is your responsibility to pay the balance of the accommodation on the due date that is stated in the invoice. Failure to pay on time may mean forfeiture of your stay.
5. PARTIES & FUNCTIONS
Parties and functions require prior approval at the time of Booking and special conditions will apply including extra charges, guests remain responsible for persons attending, no disturbance of neighbours, no undue noise, silence when entering and leaving the premises, no behaviour likely to cause damage to property or offence or embarrassment to others.
Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc.
6. LINEN AND TOWELS
Please note the apartment is not in the resort letting pool and we supply linen, pillows, blankets and towels ourselves which must be left where supplied in the bedrooms or bath room on departure. Pool towels are included. Any items that are missing will be charged.
Cleaning and linen change during your stay will be upon request and at additional cost.
Pets are not allowed at the Property
8. YOUR OTHER RESPONSIBILITIES
You must comply with all applicable House Rules and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.
You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately. Management may recover from you repair or replacement costs (at Management's discretion)
Only the guests nominated and agreed in the Booking may stay in the Property over night. If any other guests stay extra charges may apply or the agreement may be terminated without refund.
Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.
Before departure, all food must be removed from fridges, all rubbish put in the appropriate council rubbish bins provided, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.
Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish etc. Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs over and above the normal cleaning fee.
All furniture and furnishings must be left in the position they were in when you arrived
The property should be vacated on time and secured. All doors are to be locked. Fans are to be left on but airconditioners are to be turned off. All keys must be returned to Management or as otherwise directed.
You are responsible for the safekeeping and replacement of accommodation keys. Any loss of keys will incur a fee of $25.
Smoking is not permitted in the Property
9. PROBLEMS OR COMPLAINTS
In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.
Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
We recommend all guests purchase travel insurance since Management are not responsible for any travel delays, injuries, illness or accidents that may occur whilst staying at our property. Illness will not be accepted as an excuse for breakage, damage or excess cleaning requirements.