A booking is not guaranteed unless it has been confirmed by a valid credit card, the payment of one night's accommodation, or a purchase order/chargeback on company letterhead. An unconfirmed booking will be held for 24 hours only.
A 3.5% surcharge applies to payment by AMEX and Diners cards.
The Chermside Apartments reserves the right to pre-authorise credit cards on check in if necessary.
A surcharge applies to a stay of one night on a Friday or Saturday night, or the night before a public holiday.
Housekeeping is not available on Sundays or public holidays. Clean linen is available on request.
ROOM ALLOCATION: We will do our best to fulfill your preferences, but cannot guarantee views, floor levels and bedding requirements.
CHANGE TO STAY: Changes can be made to the length of your stay. However if the length of stay is reduced, the rate may increase. The above cancellation policy applies to such changes. 48 hours notice is required prior to the new departure date.
In the event of extenuating circumstances, we are very happy to re-schedule your booking. A cancellation fee of $50 will apply to any cancellation. One night's accommodation will be charged to any booking cancelled within 72 hours of arrival time. Any cancellation fee will automatically be charged to the credit card provided, or deducted from the reservation deposit
Should you require the after-hours key safe code we will txt the information to your mobile. Please advise in advance if you require this.
If reception is closed when you arrive, your room keycards will be in the orange night safe on the wall outside reception, in the corner by the red hose reel at the back of the disabled car park. Your keycard opens the security garage door via the keycard slot that is on the first charcoal grey pillar on your right as you enter the driveway. The lift is through the glass doors on your left as you enter the garage. The keycard also gives pedestrian access to the garage and your room or apartment.
To use this service, your account must be paid for in advance. Unless you contact us, payment will be processed.
Check in time is from 2 pm. If you arrive before 2 pm and your room is not ready, we are happy to store your luggage for you.