Upon payment in full of your accommodation and booking fees, keys (and remote controls if applicable) will be issued to you. If you intend to arrive after hours, you must make prior arrangements with our office and a $33.00 - $66.00 late arrival fee may apply. The rate for a late arrival will vary depending on the time of arrival.
All guests are responsible for the safekeeping of accommodation keys/remote controls and call fees are payable if a replacement key is required.
All keys/remote controls are to be returned. Any missing keys or remote controls will be replaced and the cost charged to your credit card.
If you lock your keys in the apartment out of hours, an agent may be available however if they are unable to attend and a locksmith is required you will be charged a call out fee of $33.00 plus the locksmith’s costs will apply.
NUMBER OF OCCUPANTS
All accommodation must only be used for private, residential usage only and to accommodate the number of guests stated on your booking confirmation. No functions or parties may be conducted at the property under any circumstances. Exceeding the stated number of guests will result in a termination of Booking and you being required to vacate the holiday accommodation immediately without refund. Charges for additional guests will be debited to your Credit Card without further notice. If the amount owing is above the amount held you hereby accept this liability.
If complaints are received and you are found not to have been respectful of neighbours you will be required to vacate the premises with no further notice or refund.
WHAT TO BRING
All premises (unless stated on website) are fully self-contained, personal requisites are not provided. It is expected that you will need to bring washing powder, detergents, soaps and toilet paper as well as any other cleaning items.
All Accommodation bookings are accepted on the basis that all occupants treat the property with the same respect as their own home in accordance with these terms and conditions. A professional clean will be carried out on check out and the cost Is included in your total booking amount. Excess cleaning charges will apply if a property requires extra cleaning.
Tenants and/or visitors shall not park vehicles on the premises, except in specific designated areas. The tenants are responsible for the behaviour and actions of their visitors whilst on the premises.
Linen is available for hire. A standard package is provided which includes one set of sheets and pillowcases per bed, one blanket, and one towel per person. If further linen is required a second package is available for hire. The hiring rates are $40.00 per bedroom
Additional charges or immediate termination may apply in the event of excessive noise, nuisance or disturbance caused to neighbouring properties during your occupancy. I/We hereby acknowledge and agree that the agent has the absolute and sole discretion to cancel my/our occupancy in the event that my/our actions or behaviour compromise the safety and /or quiet enjoyment of neighbouring properties or others. I/We hereby agree that I/we will be fully responsible and liable for payment of all charges incurred, irrespective of such cancellation, together with any financial loss suffered by the property owner and or/agent, to be debited to my security deposit without further notice.
Unless specifically stated as being pet friendly, no pets are allowed either onto the grounds of the property, nor inside the accommodation under any circumstances. The agent is not responsible for the confinement of your pet. Any pets found in accommodation properties will result in a termination of your booking and additional cleaning charges will be debited to your Credit Card or deducted from your security deposit if this occurs. If your accommodation is designated Pet Friendly property, then I/we agree that we will abide by the additional terms and conditions detailed in Doggie Do’s and Don’ts which are attached. If a pet is reported at the property without authority you will be charged a fee of $400.00 for fumigation of the property.
Whilst you are in occupation, you are fully responsible for all breakages and damage caused to the property, its furniture fittings, or any consequent loss suffered by the Property Owner/Agent. Any such breakages, damage or loss must be reported IMMEDIATELY to the Agent and either replaced to the satisfaction of the Property Owner/Agent, or paid for prior to departure. Failure to comply with this condition will result in a debit of any such costs and expenses to your Credit Card or Security Deposit without further notice.
SMOKING INSIDE PREMISES
There is no smoking inside any of Short Term Accommodation's Properties. If there is evidence of such including a smoke odour you will be charged a fee of $400.00 to cover the cleaning of curtains, carpets and air-conditioning sterilization.
I/We agree to permit all repair and/or service personnel to enter the property for the purposes of conducting any repair, service or maintenance deemed necessary by the Property Owner/Agent. If repairs need to be carried out please contact us.
Please remember to take your personal property and belongings with you upon your departure as the Property Owner/Agent accept no responsibility whatsoever for any such items left behind. Where there are security doors you are advised to lock up when you are not in habitation.
Excessive electricity usage will be charged to your credit card up to 3 months after your stay. Once the bill is received, the electricity will be reviewed and if found to be excessive of a ‘normal’ rate of use the balance will be charged without further notice. Normal rate will be the average of 3 previous accounts or if one of those has also been of an excessive nature, the average of 3 at a similar rate.
I/We acknowledge that unless stated, telephone and internet access is not available to the accommodation.
If the accommodation is currently listed for sale, then I/we agree to permit the Agent to conduct inspections with prospective purchasers upon reasonable notice and a mutually convenient time.
I/We hereby acknowledge and agree that the Property Owner and Agent will not be held responsible nor liable for:
- Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused whilst I/we are in occupancy of the accommodation due to my/our failure to comply with the Term and Conditions or House Rules;
- Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused due to negligence on my/our /their part.
- Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused as a result of insects or wildlife in or around the accommodation site. All occupants are to take specific care at all time and requested not to approach any wildlife under any circumstances.
- Any noise, disturbance or inconvenience caused as a result of renovation/building/road works being carried out in or near the vicinity of the accommodation
- The standard of any privately owned accommodation furnishings and fittings
- It is hereby agreed that the Agent provides holiday accommodation booking services only for and on behalf of the Property Owner. Any property descriptions or advertising materials are to be viewed as a general guide only. The agent or its representatives will not be held responsible or liable for any deficiency in the holiday accommodation or its furniture/fittings.
DOGGIES DO’S AND DON’TS
All dog droppings must be removed from the premises prior to departure
Your pet must not under any circumstances be taken inside the premises
A fee of $50 is charged and payable when the balance of your accommodation monies is paid
The owner of the pet is liable for any damage caused to the premises or resulting loss suffered by the property owner.
It is the occupiers responsibility to ensure their dog is suitably restrained within the within the yard of the premises.
A barking or aggressive dog will not be tolerated under any circumstances and may result in the termination of your booking.
If there is found to be any infringement relating to any of the above, Short Term Accommodation has the right to request immediate vacation of the premises without refund.
We thank you for your patronage and hope you enjoy your stay!