Ful Payment is required on booking. We accept Visa or Mastercard only. Premium Cards (Corporate/International or Platinum Cards will incurr a 3% credit card surcharge.
Upon Check in, the person whose name the booking is in, must sign our Property Managers guest registration and supply proof of a valid visa or mastercard in their name. A $200 pre-authorised credit card amount will be taken as a Bond. This will be recorded on our Guest Registration Form and must be signed by the same person whose name is on the booking. Drivers Licence must be produced for photocopying to be kept on the guest registration.
NO NOISE AFTER 10pm
You have rented a house in a residential area which has EPA Regulations. We do not tolerate the neighbouring properties being disturbed whatsoever to late hours with loud noise or music, bad behaviour, etc.
If we receive phone calls from neighbours in relation to being disturbed by your group, you will receive 1 warning only from us.
The next contact from us is your EVICTION OF THE PREMISES. Please ensure ALL guests accompanying you are very aware of this also.
Alex Beach House is to be used for accommodation/holiday purposes only and no parties/functions are permitted. We expect your group act respectfully towards the house and the neighbouring properties.
UPON MAKING THIS BOOKING, YOU HAVE AGREED TO OUR TERMS & CONDITIONS ADVERTISED HERE AND ON OUR WEBSITE
Maximum Number of Guests These premises are used for “ACCOMMODATION ONLY”. Only the number of persons booked for are to be accommodated (MAX 14 PERSONS ONLY). Alex Beach House is not a function centre or venue. No functions/parties are permitted. Any unathorised use will result in immediate eviction with no refund of monies paid
Alex Beach House has a No Smoking Policy The occupants will incur increased cleaning charges if anyone has been smoking inside the accommodation
Check in Procedure: the day before your booking you will need arrange meeting time with the Proeprty Manger at Alex Beach House. -
Check in: 2.00 PM , Check out : Strictly 10.00 AM
Upon check in, the person whose name the booking is in, must sign our Property Managers guest registration and supply proof of a valid mastercard or visa in their name. A $200 pre-authorised credit card amount will be taken as a Bond and signed for by the guest. This will be recorded on our Guest Registration Form and must be signed by the same person whose name is on the booking. A current drivers licence must also be produced and photocopied for our records. Schoolies: A $2,000 Cash Bond is required upon check in and is returned once a departure check of the property has been made
Payment & Booking Confirmation Full Payment is required on booking. The Full Amount is retained if a Booking is cancelled as cancellations are NON-REFUNDABLE. We accept Standard Visa or Mastercard only. Premium Cards (Corporate/International or Platinum Cards) will incur a 3% credit card charge
Cancellations Cancellations are NON-REFUNDABLE
Cleaning: Alex Beach House is cleaned prior to arrival and upon departure. We use the services of our Property Manager’s cleaners who will supply the linen and guest starter packs. Please Note that Beach Towels are not included and bathroom towels should not be removed from the premises.
Your Tariff includes a standard clean, however should any additional cleaning be necessary, or the accommodation has had smoking inside, then an charges will be debited to your credit card.
Any breakages, damages & excess cleaning items are to be paid for. This includes rubbish left inside the property, dishes left on benches & hand marks or dirty marks on windows/glass/mirrors
No Pets No Pets Allowed in accordance with Health Regulations
Accommodation is prepared with white linen and bath towels. We do not supply Beach Towels which we suggest guests bring, if staying at one of the Houses with Spa/Jacuzzi /Beach Facilities.
Breakages/Damages Credit Card details are held by us for security purposes. We expect the accommodation is returned to us in the condition presented on arrival. Breakages or damages not caused by normal wear and tear will be charged to your Credit Card if necessary, however, it is not our intention to charge for replacement of accidental broken glass or plates for example. Charges will be imposed if the accommodation is left in an unreasonable condition, eg:
- Dirty dishes not rinsed and stacked in the dishwasher
- Rubbish not removed from the accommodation and disposed of in the outside bins
- Soiled or stained bed covers, rugs, upholstery etc.
- Lost or damaged remote controls
- Misplaced keys
-Your Tariff is inclusive of a standard clean. Extra will be charged for hand prints on walls/glass.
Any breakages or damage to the accommodation, its fittings or facilities will be charged to the Guest at replacement/repair cost plus 10%
Liabilities No responsibility is taken for personal items left on premises during or after departure. Alex Beach House does not accept liability for any injury, damage, loss of additional expenses caused directly or indirectly by events, which are beyond our control. We do not accept liability for errors, omissions, default or negligence represented on our website. Rates are subject to change without notice except for Confirmed Bookings.
All of the guests jointly and severally agree in consideration of the booking payment as follows:
The guest hereby authorize the agent to collect credit card details of any of the guests and to retain that imprint until the agent/and or its servants have checked the property.
In the event that the property has been either damaged, or left in an unsatisfactory manner, whether such damages are wilful or not, in the sole and absolute discretion of the Property Managers or its Servants, or left in an excessively dirty or untidy state in the sole and absolute discretion of the agent or its servants , the agent may without reference, enter a debit on the security deposit or supplied credit card details of the guest and the guest hereby authorize the agent to do so.
Nothing in this agreement shall compromise the agents right to issue legal proceedings in Queensland or elsewhere at its discretion seeking damages and/or any claim, which may arise by reason of the negligence and/or wilful damage of the guests and /or invitees whatsoever.
Guests and invitees of guests are expected to behave in a manner, which is conductive to the safety, comfort and convenience of other guests and/or neighbouring properties and will abide by any house rules.
No Noise after 10.00pm must be strictly adhered to Failure to adhere to this rule will result in receiving a warning or the occupancy being TERMINATED immediately at the property. The Agent is authorized to do whatever is required to enforce the eviction of any Tenant and removal of Tenant’s property. This includes guests visiting the property during their stay. No refund will be given for early or unscheduled departure. Eviction may occur and money will not be refunded.
The accommodation you have hired is to be used for holiday purposes only. Any unauthorized use will result in immediate eviction with no refund of monies paid. No refund will be given for early or unscheduled departure.
When a guest registers or an invitee of a guest enters the premises, they are deemed to have agreed to be bound by these conditions.
A late check out fee will be charged if the property is not vacated by 10am (unless expressly agreed by the Agent) on the day of departure. This departure fee can be debited to the guest and the guest hereby authorizes the agent to do so.
On departure all keys and garage remote controls must be delivered to the Property Managers Office. Should any keys, Garage and TV remotes be missing, the guest authorizes the agent to debit them for the full costs of the replacements plus 10%
Outside of office hours a $50 lock out fee will be charged if guests are locked out of their holiday letting.
CANCELLATIONS ARE NOT ACCEPTED.
Cancellations are Non Refundable