Thank you for booking your holiday accommodation with us. We look forward to your visit to our beautiful area. We ask that you please read the following Terms and Conditions of holiday letting as any breach of these conditions permits the owner or agent to refuse a key, amend rent of premises or immediately terminate tenancy. All Terms and Conditions are subject to change without notice.
1. BOOKING DEPOSITS AND FINAL PAYMENT
i. A booking deposit of 50% of the total tariff plus $53.00 booking fee is required to make your reservation, and forms part of the total tariff payable. If you are arriving within four (4) weeks of your booking date, payment must be made in full at the time of booking.
ii. Deposits are non-transferrable.
iii. The balance of the total tariff is due four (4) weeks prior to arrival. Failure to pay this balance will result in immediate cancellation and all monies paid will be forfeited.
iv. All December and January balances are due by the last day of October.
v. All school holiday bookings are a one week minimum.
vi. Rates listed on our website are reviewed regularly and are subject to change without notice.
2. SECURITY BOND
A security bond of $500 is required for all bookings. The authorisation form is to be completed with credit card details and a link to this will be emailed to you upon booking. This authorisation needs to be received by our office by the due date of the final balance. The property keys will not be handed over unless this form has been completed in full and received by our office prior to your arrival. Debit credit cards are not acceptable. If a guest does not have a credit card, they can pay $500 and this will be returned to their bank account 2 weeks after the guest's departure, or as soon as any bond claim issues are finalised.
This security bond relates to damage, missing items, noise complaint call-outs, lost key call-outs and replacement, rules about pets not being adhered to, smoking in holiday properties, additional cleaning (dishes, BBQ, rubbish removal), doors/windows left open upon vacate, etc. All security bond claims will incur an administration fee calculated at $45.00 per hour of work done by our office staff to administer all aspects of the bond claim.
3. CANCELLED OR TERMINATED BOOKINGS
A cancellation fee of $83.00 will apply under ANY and ALL circumstances.
i. If the property is relet for the TOTAL period formerly booked by you, only the cancellation fee will be charged and the balance of the deposit paid will be refunded.
ii. If the property is NOT relet for the TOTAL period formerly booked by you, the total deposit paid will NOT be refunded.
iii. Deposits paid are not transferrable.
iv. In the event you are unable to go ahead with your booking due to unforeseeable circumstances (e.g. natural disasters) an option to ‘defer’ the booking may be granted at the owner’s discretion. A deferred booking must be rescheduled for the same property, must be for the same duration as the original booking, will only be allowed during the off peak season and must be completed with 12 months of the date of the original booking.
Keys will not be made available until ALL monies have been paid in full and and the completed bond form has been received. Call-out for lost or broken keys and/or remotes will be charged at $55.00 per call-out. You will be liable for the cost of any new keys and/or remotes. Costs incurred will be taken out of the security bond.
5. CHECK-IN AND CHECK-OUT TIMES
Occupation commences from 2pm on the day of arrival, and the premises must be vacated by 10am on the day of departure. Failure to depart by 10am will result in a claim being made on your bond.
6. EARLY CHECK-IN AND LATE CHECK-OUT
Guests can request an early check-in or late check-out, subject to their booking not being a back to back booking and subject to approval by Clarence Holiday Coast Real Estate. Guests can request this option at the time of booking. The fee for early check-in or late check-out is $50.00. The early check-in fee must be paid before you move into the property. Please note this is a non-refundable fee.
7. NUMBER OF OCCUPANTS
The number of occupants in the property must not exceed the maximum number of occupants described in the property description, or the number of occupants as agreed to upon booking. Failure to comply with this will result in your booking being terminated immediately and you will be asked to vacate the premises and no monies will be refunded.
8. THE TERM
The premises are rented for holiday purposes only, and for the term stated on the receipt.
Animals and pets are not allowed at the premises unless the website listing indicates that the property is "pet friendly". In this case, pets are allowed at the property but not in the property. Pets must be kept OUTSIDE AT ALL TIMES. Where the listing for the property on www.awhimaway.com.au indicates the maximum number of pets, this maximum must not be exceeded. Not all "pet friendly" properties are fully fenced.
10. NO RESPONSIBILITY
No responsibility is taken by the agent, their representatives, tradespersons, cleaners, other contractors, or the owners, for the tenants' personal property or any belongings left behind, nor for any discrepancies with dates for bookings.
All bookings are made in good faith by the agent for the owners, but may be subject to change as may be notified by the owner prior to the commencement of the booking. The agent cannot be held responsible for actions taken by the owner of the premises or the occurrences that are outside of our control. These include;
a) if the property is sold
b) if the tariff in increased prior to your occupation
c) if the property, or it's contents,are altered in any way
d) if the property is withdrawn from letting.
Every reasonable endeavour will be made to find alternate accommodation should any of the above events occur, subject to the owners authority.
Occupants must allow the agent or a representative to enter the premises to carry out repairs and/or inspections due to a complaint, or if the property is for sale. If the property is for sale, then four (4) hours notice is given if the agent is asked to do an inspection at the property.
The agent will attempt to ensure the description of the property is correct. The agent accepts no responsibility for any misdescription of the property. Occupants accept the property as booked and cannot be relocated.
In the event of faults and/or malfunctions of appliances or inclusions, there is no obligation for the agent or owner to compensate or discount.
11. BREAKAGES AND DAMAGE
The occupant is responsible for all damages and losses incurred during the term of their occupancy. These are to be reported to the agent and paid for immediately.
As part of your booking, you are expected to leave the premises clean and tidy, with floors swept, cutlery and cooking utensils washed and put away and rubbish put in the appropriate bins. If this is not done additional cleaning fees will be charged. Fish must not be cleaned on the premises.
If, upon occupation, the premises or contents fail to meet acceptable cleaning standards, every endeavour will be made to rectify the problem. However, this shall not constitute grounds for cancellation or refund.
Occupants and/or their visitors shall not park vehicles on the premises, except in the designated areas. Please be aware that septic systems underground are easily damaged by the weight of vehicles. The occupants are responsible for the actions and behavior of their visitors whilst on the premises.
All properties have a no smoking policy inside the premises. Smoking is permitted outside and butts must be disposed of in a rubbish bin.
15. FUNCTIONS AND NOISE POLLUTION
Our accommodation is for residential purposes only. Functions are strictly not permitted. Noise pollution will not be tolerated and may result in immediate termination of your accommodation rental.
16. SECURING PROPERTY
Occupants and or their visitors are responsible for ensuring property security is maintained throughout the tenancy. Occupants and or their visitors are to ensure all doors and windows are locked and the property is secured if leaving the property as well as upon departure from the property. The occupant will be held liable for any costs incurred due to failure to secure the property in accordance with these terms and conditions. No responsibility by the agent or owner is taken for guests’ personal property left on or near the property. It is recommended that, prior to travel, occupants take out personal property insurance or adequate travel insurance No responsibility by the agent or owner is taken for the recovery or return of any lost property.
17. TRADESMAN CALLOUTS
If you report a maintenance problem, and a tradesman attends and finds that the maintenance visit is deemed unnecessary, the cost of the callout will be taken out of the security bond.
18. CARAVANS / POPTOPS / MOTORHOMES / TENTS
Caravans, poptops, motorhomes, tents are not to be on the property and certainly not to be powered from the property or allowed to use the septic facility.