Red Gum Cottage

~~Guest Rules

1. Check in time is not before 2pm on arrival date unless prior arrangements have been made and check out time is no later than 10.00am on departure date.
2. Pets are allowed inside the cottages but are not allowed on the carpets, furniture or beds at any time. Any evidence of pets on carpets, furniture or beds may incur a cleaning fee of $150.  Pet owners are responsible for cleaning up after their pets, we supply Poop bags for your convenience. Any damage incurred by pets will incur a repair or replacement charge.
3. Smoking is not permitted inside the cottages.  When smoking outside butts must not be left dropped on the ground.  A cleaning fee will be charged along with an extra “airout fee” of two days accommodation if smoking occurred within the cottage.
4. Guests are responsible for damage, breakages, theft and loss of the property and any part of it during your stay. Guests must notify management immediately. Management may recover from you repair or replacement costs.
5. Only the guests nominated and agreed in the booking may stay in the property over  night. If any other guests stay extra charges will apply.
6. Disturbance to our neighbours including excessive noise is prohibited and may result in termination without refund.
7. All furniture and furnishings and entertainment systems settings must be returned to the positions they were in when you arrived.  If technicians are called a fee will be incurred(receipt supplied).
8. Guests are responsible for the safekeeping and replacement of accommodation keys. Duplicate keys will be provided at an additional charge of $100.
9. Appliances do falter and fail so please advise us of any faulty appliances immediately so steps can be taken to insure your holiday is not inconvenienced.
10. Please ensure all gas cyclinders are turned off after use.  Gas cyclinders left on will incur a replacement fee of $35.

Thank you for taking the time to read the rules……..please enjoy your stay
David & Deborah Sheldon

~~
Policy

To secure a booking on one of our cottages, we requires a 50% deposit.

This deposit is not refundable if the cancellation occurs less than 14 days from the beginning of your stay – unless the accommodation can be rebooked.

If cancellation occurs less than 72 hours from the commencement of your stay with Elm Cottage, full fees will be charged.

Check in time is 2:00pm and check out 10am.

We accept payment by Visa and Mastercard, though guests are to be advised a 1.5% fee is charged if paying by credit card.

As a security bond in the case of any incidental expenses during your stay, we require a credit card pre-authorisation of $150. We will not accept this security bond in cash, and any unused funds from the pre-authorisation will clear within 10 working days.