Check In Time: 14.00PM Check Out Time: 10.00AM
Office Hours: 9am-6pm Monday to Friday; 9am-3pm Saturday/Sunday & Public Holidays.
Guests planning to check in after hours will receive an SMS before close of reception advising late check in procedure.
Review our full policy information on our Hotel Policies page - http://www.terrigalsails.com.au/index/hotel_policies.php.
NOISE POLICY: For the comfort and security of our guests Terrigal Sails has a strict NO PARTY POLICY. If we are required to address Noise from your Apartment after 10:00pm, you will be evicted from the property and an additional call out fee will be charged. An after hours Manager is available to enforce any violation of this policy and can be contacted from your apartment. Only registered guests are allowed in the guestrooms after 9:30pm.
A FEE OF $50 WILL BE CHARGED FOR ALL LOCK OUT CALLS
A FEE OF $50 WILL BE CHARGED FOR FIRE ALARM SET OFF
A FEE OF $50 WILL BE CHARGED FOR NOISE COMPLAINT CALL OUTS NOTE:
SCHOOL LEAVERS Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual "Schoolies Week" period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period. If on check in persons travelling are found to be participating in the School Leavers Event they will be declined accommodation at our establishment and no refunds will be given. Please see full conditions on our Hotel Website.
GROUP BOOKINGS With the exception of Corporate guests and family bookings, we do not accept group bookings at Terrigal Sails. Due to the quiet nature of our facility, we do not have the resources or facilities to accommodate the unique needs of group bookings. Our Hotel strictly offers accommodation for Couples, Singles, Families and Corporate guests. Please refer to our Noise Policy above for guests found to be travelling to our property of a party nature.
CHECK IN PROCEDURE: On Check in we will require payment of Balance owing. We will also require presentation of a Drivers License or Passport on your arrival. Check in time its from 2:00pm. If you expect to arrive outside reception opening hours, please inform Terrigal Sails Serviced Apartments in advance, using the contact details found on the booking confirmation for the after-hours check in procedure.
CANCELLATION POLICY – Off Peak A non-refundable deposit of $25 is required to guarantee all bookings, and on check in we will require payment of Balance owing. We will also require presentation of a Drivers License or Passport on your arrival. If you wish to cancel or amend your reservation please do so 72 hours prior to check in, otherwise a cancellation fee of one nights accommodation will be incurred. For no shows, cancellations and amendments made after check in time, the full booking amount will be forfeited.
CANCELLATION POLICY – Peak Period Period 20 Dec – 13 Jan, long weekends and public holidays maintain a 14 day cancellation policy, and a non-refundable deposit of the first night’s accommodation is required to guarantee all bookings. Full payment is required 14 days prior to arrival, and Terrigal Sails will automatically charge your credit card. For cancellations & amendments within 14 days prior to arrival, the full booking amount is forfeited. Review our full policy information on our Hotel Policies page - http://www.terrigalsails.com.au/index/hotel_policies.php.