STANDARD BOOKING PERIODS:
A deposit equivalent to the first nights stay will be charged at the time of booking and the balance is payable in full 7 days prior to your arrivel. The credit card which is used to pay the deposit will be automatically used to pay the balance, unless advised otherwise.
Special Event Periods have different payment and cancel policies, you will be notified prior to charging, if this applies to your booking.
Please note that for all of our residential apartments, the minmum required occupation is three months.
SPECIAL EVENT CANCELLATION POLICY:
All bookings during special event periods are non refundable in the event of a cancellation.
Early Departures – No refunds
Note: Any booking which includes special event period dates, the ‘Special Event Period’ policy applies to the entire booking, not just the date where the restriction applies.
*Failure to pay monies by the due date may result in cancellation of the booking.
**Special Event periods include but are not limited to New Years Eve and Mardi Gras.
The guest will need to provide the credit card used when booking and corresponding photo ID on arrival. Bookings may not be honoured if either of these are not available.
A $500-$1000 security deposit is also required to cover any damage or loss of apartment contents and also covers any damage caused to building and/or property. This is refunded pending inspection after check out.
Apartment Hotel accepts Mastercard, Visa Card, American Express, and cash.
Check in time is from 3.00pm.
Check out time is prior to 10.00am.
Rates as per apartment, per night - for the standard number of people people per apartment.
An extra guests is permitted in each apartment at an additional charge. This charge includes a roll away bed and extra linen and towels.
Child Policy: Infant 0 - 2 years inclusive, Child 3 - 16 years inclusive, Adult 17 years and above.
Cot and high chair requests for infants are provided at no additional fee.
PLEASE NOTE: WE HAVE A VERY STRICT NO PARTY POLICY WHICH ALSO INCLUDES VISITING GUESTS.
Visiting guests are not permitted in the apartments or common areas between the hours of 9pm and 7am. Breach of this condition will result in an immediate cancellation of the booking, guests will be made to leave the premises immediately, regardless of the hour, forfeiting all deposits and payments, plus the full costs of repair and/or replacement of all such damage and repair or excessive cleaning.
Apartment Hotel reserves the right to relocate any booking to a hotel, serviced apartment or apartment of same standard. All bookings are subject to availability.
You must be at least 18 years of age to book hotels on this website.
Apartment Hotel does not accept liability for any errors or omissions on this website. Apartment Hotel makes every effort to ensure all information is accurate, however cannot guarantee that the site is free from errors or faults. Apartment Hotel reserves the right to amend information listed on this site at any time.
Guests agree that all information given for the booking are true and correct. Credit card details must be the same as the booker. Bookings may be rejected by Apartment Hotel at any time if this information fails to meet this term and condition.
Any alterations and/or extensions to bookings are subject to availability. We guarantee that if a property is unacceptable due to misrepresentation, cleanliness, or any other factor, which clearly would prejudice normal occupation, immediately upon arrival, a full refund will be made of all money paid, without any further liability. Maximum liability in any and all cases is only to refund all monies and deposits held in excess of day of departure. Any occupation of the property (arrival day, overnight or longer) will constitute an establishment of the booking, and cancellation terms will apply.
We accept normal wear and tear on the accommodation, if however, there are damages due to, but not limited to, (or excess cleaning required), cigarette burns and marks, damage and stains to soft furnishings, broken crockery and glass, damage due to careless or misuse of any equipment, or fittings, forced entry by guests etc, we reserve the right to deduct the costs of these from any deposits held, or or charge credit card accounts and to receive, from the guest, further damages should this be necessary.