Apartment Hotel East Central

TERMS AND CONDITIONS OF BOOKING WITH APARTMENT HOTEL

Please read the following information carefully. The following terms and conditions apply to all bookings unless varied in writing by management.

1. All outstanding amounts are to be paid 7 days prior to arrival
2. Any alterations and/or extensions to bookings are subject to availability. We guarantee that if a property is unacceptable due to misrepresentation, cleanliness, or any other factor, which clearly would prejudice normal occupation, immediately upon arrival, a full refund will be made of all money paid, without any further liability. Any occupation of the property will constitute an establishment of the booking, and cancellation terms will apply. If a property becomes non-inhabitable for any reason beyond the occupants control, the agent at his or her discretion, may substitute other equivalent accommodation, or refund all monies in hand. Maximum liability in any and all cases is only to refund all monies and deposits held in excess of day of departure.
3. The apartments are individually managed. We are required to obtain credit card details for each booking and a security deposit. The requirement to provide security deposit forms part of our standard booking terms.
4. There is a maximum occupation for each apartment. The maximum is two (2) people per bedroom.  If there are extra persons occupying the accommodation without written consent from management, your booking may be immediately cancelled, and you are liable to forfeit all deposits and payments
5.         Visiting occupants are not permitted in the apartments or common areas between the hours of 9pm and 7am.
6. If any unsuitable, disruptive or rowdy behaviour in the accommodation, on the balconies, in public and common areas causes damage and/or disturbances to other residents or neighbouring properties, you will be given immediate notice to quit the booking and leave the property immediately, forfeiting all deposits and, plus the full costs of repair and/or replacement of all such damage and repair.
7.                                                                           *We have a strict no party policy* Breach of this condition will result in immediate cancellation of the booking without refund. Properties are monitored 24 /7 by CCTV and offenders will be dealt with immediately
8. We accept normal wear and tear on the accommodation, if however, there are damages due to, but not limited to, (or excess cleaning required), cigarette burns and marks, cigarette odours, damage and stains to soft furnishings, broken crockery and glass, damage due to careless or misuse of any equipment, or fittings, forced entry by occupants etc, we reserve the right to deduct the costs of these from any deposits held, or charge credit card accounts and to receive, from the occupant, further damages should this be necessary.
9. The occupant amenities are there for use and enjoyment. The bottles and their contents are not to be pilfered or removed from the apartments. Replacement cost of these items is $35 per bottle and Apartment Hotel reserves the right to recover these costs from the occupant.
10. We are not responsible for lost keys or lockouts. We are available during normal office hours, and may be, but do not guarantee, availability at any other time to replace lost keys. It is the occupants responsibility to arrange and pay for a licensed locksmith to gain entry to the accommodation if keys have been lost. If security keys are not returned, we will deduct the full cost of new keys and lock barrel replacement, from the credit card details provided. The units are individually managed, we do NOT have a reception in each block, contact is through our office during normal business hours.
11. We manage both Short term & Long term accommodations. The Longer term accommodations are from minimum occupancy of three months and are Residential in nature. We have marked these residential apartments on our web site as “Residential Apartments”.
12. Should any of “Residential Apartments” be booked in error for Short term stay, we reserve the right to correct the error by either cancellation of booking and full refund, or offering an alternative Short term accommodation that is acceptable by the occupant.
13. We do not insure occupants personal belongings, also our own losses due to occupants leaving open windows, doors, etc. may be recovered from the occupant responsible. We do not take responsibility for any loss or damage to occupants belongings in the event of a break in, theft, fire, or any other such incidence. This extends to occupants vehicles parked on the premises and any belongings stored in storage rooms or cages, and personal safety. If an occupant is to park his or her car in the garage or store belongings with management, they do so at their own risk.
14. No pets of any kind are allowed in the accommodation.
15. Telephone calls to local land lines are free to occupants. Calls to mobile phones, interstate and international are charged at standard call cost rates.
16. Parking is strictly limited to the space/s allocated, NO PARKING in any other spaces. A remote control will be provided for access to the garage parking area. Loss of this remote will be recovered from the security deposit or credit card provided at a cost of $65 each.
17. Occupants are responsible for taking their own bagged waste to the proper receptacle in the block, throughout their stay.
18. Check in from 15:00 hrs (3:00 pm)        
19. Check out before 10:00 hrs  (10:00 am) Unless otherwise agreed. Check in is by appointment only.