Boulders Retreat

Licence not a Tenancy

The booking with Holiday Accommodation is not a residential tenancy agreement under the NSW Residential Tenancy legislation. Failure to comply with any of the Guest's fundamental obligations and the terms and conditions of the property may result in immediate termination and eviction.  Refunds will not be paid on terminated occupancies.

Number of Persons, Noise, Parties and Functions

Properties are for house guests only. No outside guests are permitted on the premises without pre-arrangement from Holiday Accommodation Management.  The number of occupants must not exceed the number of persons shown on your confirmation.  Any increase in numbers must be agreed in advance and may incur additional fees. 

Excessive noise, parties and functions are not permitted as they can cause disruption to neighbours as well as nearby residents and other holiday makers.  There are a select few properties where functions are permitted however express permission must be granted for any booking and additional function fees apply.

If an unauthorized function is held at the property the bond processed for the booking will be retained and additional fees to cover the standard function fee may apply.

:: Byron Bay Specific

The Holiday Letting Organisation operate a noisy neighbour hotline in Byron Bay who respond to noise complaints by neighbours, residents, and other holiday makers.  If a complaint of excessive noise or anti-social behaviour is received, security will be dispatched to investigate and may result in a $200 charge for call out.  A report will be received by Byron Bay Holiday Rentals with information as to whether a fee has been charged.  This fee will be taken from the guest’s security deposit and is non-negotiable.

If a second security call-out with fee payable is received at any time during a guest’s stay, all guests at the premises will be evicted from the premises by security without refund of rent or bond.

Inappropriate Bookings and Schoolies

As a duty of care to properties and owners, Holiday Accommodation Management reserves the right to refuse any bookings that are determined to be inappropriate or that fall across Schoolies dates.

Christmas and New Year Bookings

If a booking covers both Christmas Day and New Year’s Eve, the booking must be at least 12 days in length. Other booking date restrictions may apply as advised by Holiday Accommodation Management.  New Year’s bookings that commence on 26thDec or early January bookings that commence on 1stor 2ndJanuary must have pre-approval from Holiday Accommodation Management and will only be approved if suitable in relation to other existing bookings over those peak periods.  

Check-in and Check-out

Check-in is available from 2pm on the day of arrival.  Check-out is 10am on the day of departure. 

Holiday Accommodation will try to accommodate requests for early check-in/late check-out however they are subject to availability (i.e. other bookings in place, cleaners available to accommodate the request, maintenance schedule) and fees may apply.  Despite any early applications, approval will only be granted 1-2 days prior to entry/departure if available.Early requests do not guarantee early access/late checkout unless a full day’s rate is paid.

Guests are required to contact the appropriate Holiday Accommodate office 1-2 working days prior to the date of the early check-in/late check-out to make final arrangements which will be recorded in the booking details. 

Keys will be available at the property upon arrival. Guests will be provided with details of the key location and/or access codes via email after final payment has been made (and a credit card is on file for bond for fully managed properties). Guests are requested to take the access information with them in order to access the property. 

Linen

Linen and towels are provided unless otherwise notified.  Beach towels are not provided (unless stated otherwise in the property description) however can be arranged at an additional cost.  

Deposit, Bond and Booking Fee

:: Deposit 

A deposit of 50% of total rent plus our$55 booking fee is required at time of booking. Final payment is due 30 days prior to arrival. If the booking is made within 30 days of arrival, full payment will be required at the time of booking.

:: Bond

A security bond of $1000 ($500 if the property is a studio or one bedroom, up to $5000 for function bonds, or $250 per person for schoolies bookings (processed as one transaction)) will be processed 1-3 working days prior to check-in for all fully-managed properties.  The bond will be processed as a pre-authorisation on the guest’s previously nominated credit card (we do not accept bank transfers or cash for bond payments unless by special arrangement).  The funds will be frozen by the guest’s issuing bank for a period of 7-10 working days and will be automatically released as long as there are no issues during the stay.  Once released, the funds will become available on the guest’s card again, and there will not be a transaction on the credit card statement.  

Bond deductions are rare, however when they occur, Holiday Accommodation will advise the guest of details of any charges and these will appear on the guest’s statement. Considerable administration is required and a $50 fee will apply.  

Where Holiday Accommodation is the booking agent only, bond arrangements will be made directly between the guest and the managing entity of the property and may be up to $5000 depending on the property. Contact details for the managing entity will be provided to the guest accordingly.

:: Booking Fee

A $55 non-refundable booking fee will be applied to all bookings. 

Cancellations and Date Changes