Stars of Doona - Your Sassafras Retreat

Detailed directions will be provided once the booking is confirmed.

No parties.

No pets.

No hunting on the property.

The property should be left in the condition it was found in.

Cancellation Policy

• 100% refund if cancelled at least 30 days before arrival date.
• 50% refund if cancelled at least 14 days before arrival date.
• The booking service fee is non refundable.

Terms and Conditions of Accommodation at “Stars of Doona”
DEFINITIONS
“Booking” means the period for which you have paid to stay at the Property.
“Property” means “Stars of Doona” at 2 Sturgiss Rd Sassafras NSW 2622  and all its fixtures, fittings and equipment.
“Management” means the owners and managers of the Property.
"Guests" means the persons who stay overnight in the Property during the Booking.
"Visitor" means a person a Guest permits to visit the Property during the Booking.
ACCEPTANCE & RESPONSIBILITY.
Payment of the Deposit constitutes acceptance of these Terms and Conditions.
CHECK IN/ OUT
•    Check-in time is not before 1:00pm on the arrival date and check out time is not later than 1:00pm on departure date unless otherwise arranged.
•    Late departure is subject to prior arrangement and availability and extra charges may apply.
•    You must notify Management of expected arrival time and a mobile contact number at least 7 days before arrival.
•    Key collection/return procedure must be arranged with Management 5 days in advance unless special arrangements have been made prior to arrival.
UNAVAILABILITY
•    If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, emergency maintenance etc) then Management will make reasonable efforts to inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full.
PARTIES & FUNCTIONS
•    Parties and Functions are strictly prohibited.
LINEN AND TOWELS
•    Guests must provide their own linen and towels including blankets and doonas.
PETS
•    Pets are not allowed at the Property
YOUR OTHER RESPONSIBILITIES
•    You must comply with all applicable House Rules and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.
•    You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately. Management may recover from you repair or replacement cost (at Management's discretion)
•    Only the guests nominated and agreed in the Booking may stay in the Property over night. If any other guests stay extra charges may apply or the agreement may be terminated without refund.
•    Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination  and eviction without refund and extra charges may be made for security and other expenses.
•    Before departure, all food must be removed from fridges, all rubbish and recycling removed and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.
•    Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge, removal of rubbish etc. Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs over and above the normal cleaning fee which will be deducted from the security bond or charged to your credit card
•    All furniture and furnishings must be left in the position they were in when you arrived
•    The property should be vacated on time and secured. All windows and doors are to be locked. All keys must be returned to Management or as otherwise directed.
•    You are responsible for the safekeeping and replacement of accommodation keys.
•    Smoking is not permitted in the Property.
PROBLEMS OR COMPLAINTS
•    In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You  must allow repair/service access to the property during reasonable hours.
•    Any complaint, which cannot be resolved locally, must be notified in writing to Management prior  to departure from the Property.
•    Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.  

Guests are responsible for their own safety on the property and must exercise reasonable care and responsibility in monitoring bushfire or other weather and safety alerts and emergencies in the surrounding areas.
We recommend all guests purchase travel insurance since Management are not responsible for any  injuries, illness or accidents that may occur whilst staying at our property.