Treetops at Sanctuary Point (Jervis Bay, NSW)

The owners will make every effort to ensure the property is available as booked. However the owners reserve the right to make alterations to bookings due to unforeseen circumstances.

1. NUMBER OF GUESTS should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email.  Fees will apply for excess guests not agreed with the owners in advance and or the tenants will be asked to vacate immediately.
    
2. DAMAGE, Breakages, Theft and Loss are the tenant’s responsibility during their stay.
    

1. SECURITY DEPOSIT (BOND) is payable at the same time as the balance amount. The bond will be refunded in full within 14 days (to your nominated account) subject to the above conditions being met. It is designed to cover any additional costs incurred including but not limited to, any breakage, damage or excess cleaning requirements, extra guests beyond those declared etc.   Any costs incurred by the owner will be covered by the bond and any costs in excess of the bond will be recovered by the owner.
    
2. ARRIVAL
    
   1. Tenants may enter the property from 3:00 pm onwards on day of arrival unless arranged and confirmed with the owner
   2. Keys are to be obtained from the security box on the left hand side wall (next to the meter box) or failing that, from our property manager.  The owners will TEXT you with the security number prior to your arrival. 
   3.      Keys are to be returned to the security box on departure.  Lost keys must be reported immediately and may be charged at $50
   4. Spare door keys (on leather fob) must be left in the property i.e. on the hook next to the fridge.

1. CHECK-OUT time is 10:00 am by the latest, to allow time to prepare property for next guests.   Failure to return keys to the security box will result in a $50 fee which will be deducted from the bond.  Alternatively keys may be returned to the Property manager

TREETOPS, SANCTUARY POINT

Terms and Conditions of Temporary Holiday Accommodation

To maintain a good standard for our guests we require certain conditions to be complied with. We appreciate most will respect our property but the occasional abuse requires that we state the following conditions:

PAYMENT OF HOLIDAY RENTAL

A non refundable deposit of 50% of the booking fee is required to secure the booking. Payment of the rental deposit constitutes the client’s acceptance of these Terms and Conditions.

Balance of the rental amount must be received in full before the arrival date.  If not the owner has the right to cancel the booking and attempt to re let the property.  Payment for summer holiday bookings must be received in full 36 days before date of arrival.

CANCELLATION

In the event that you cancel your booking the deposit or full payment is not refundable unless the property is re-booked for the entire period.  If we are able to rebook the premises a refund will be paid less a cancellation fee of $500.

Last minute bookings (within a two week period) are non refundable.  The owner reserves the right to remove the property from rental or sale at any time e.g.  in the event of the property requiring essential maintenance which would prevent occupation.  In this event, the tenant will be directed to another similar and suitable property with a local agent and a full refund will be given. 

The owners will make every effort to ensure the property is available as booked. However the owners reserve the right to make alterations to bookings due to unforeseen circumstances.

1. NUMBER OF GUESTS should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email.  Fees will apply for excess guests not agreed with the owners in advance and or the tenants will be asked to vacate immediately.
    
2. DAMAGE, Breakages, Theft and Loss are the tenant’s responsibility during their stay.

1. SECURITY DEPOSIT (BOND) is payable at the same time as the balance amount. The bond will be refunded in full within 14 days (to your nominated account) subject to the above conditions being met. It is designed to cover any additional costs incurred including but not limited to, any breakage, damage or excess cleaning requirements, extra guests beyond those declared etc.   Any costs incurred by the owner will be covered by the bond and any costs in excess of the bond will be recovered by the owner.
    
2. ARRIVAL
    
   1. Tenants may enter the property from 3:00 pm onwards on day of arrival unless arranged and confirmed with the owner
   2. Keys are to be obtained from the security box on the left hand side wall (next to the meter box) or failing that, from our property manager.  The owners will TEXT you with the security number prior to your arrival. 
   3.      Keys are to be returned to the security box on departure.  Lost keys must be reported immediately and may be charged at $50
   4. Spare door keys (on leather fob) must be left in the property i.e. on the hook next to the fridge.
3. CHECK-OUT time is 10:00 am by the latest, to allow time to prepare property for next guests.   Failure to return keys to the security box will result in a $50 fee which will be deducted from the bond.  Alternatively keys may be returned to the Property manager

1. INSPECTION AND BOND RETURN
    
   1. The property is inspected after the tenant vacates the premises.  A full cleaners report is given at the end of each tenancy.  It is the occupant’s responsibility to ensure that the premises are left in a clean and tidy manner (similar to the condition on arrival) and that cleaning guidelines have been adhered to. 
   2.  The moving of the furniture is strictly prohibited. 
       
2. Bond payments will be refunded in full to your nominated bank account within 14 days on the condition that there was no claim. All occupants will be advised accordingly of any claim being made on their security bond.
   SMOKING IS NOT PERMITTED anywhere inside the property and to do so will invalidate this agreement.  Guests may only smoke in the outside areas and should take care to use the ashtrays where provided. Cigarette butts must be disposed of in the outside bins and not left on the lawns.
    
3. LOSS OF PERSONAL PROPERTY - the owners take no responsibility for the tenant’s personal property.
    
4. BBQS
   1. Please ensure that all BBQs and their utensils are cleaned and the gas turned off.  Extra cleaning will apply at $50 per hour which will be deducted from the bond. 
   2. Gas will be available for the BBQ, however if it does run out and you need to refill, send your receipt to the owner and they will reimburse you (maximum one bottle refill)

1. PARTIES AND FUNCTIONS are strictly prohibited.   The tariff charged is for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc.  Use contrary to this may result in loss of your bond and/or additional payments.

1. DISTURBANCE TO NEIGHBOURS including excessive noise, is prohibited and may result in police being alerted, termination of rental, and loss of bond.  The playing of loud music is not allowed after 9 pm or before 9 am.