Terms and Conditions of Temporary Holiday Accommodation at Kookawood
Booking means the period for which you have paid to stay at the Property.
Property means 271 Martins Road Rydal 2790 NSW ( KOOKAWOOD ) and all its fixtures, fittings and equipment.
Management means the owners and managers of the Property.
"Guests / Tenants" means the persons who stay overnight in the Property during the Booking.
"Visitor" means a person a Guest permits to visit the Property during the Booking.
2. ACCEPTANCE & RESPONSIBILITY.
Confirmation of this booking constitutes complete and total acceptance of these Terms and Conditions which were also sent upon enquiry.
3. CHECK IN/ OUT
Check-in time is not before 3 pm on the arrival date and check out time is not later than 10 am on departure date.
Late departure is subject to prior arrangement and availability and extra charges may apply (please enquire).
You must provide a contact address and mobile contact number when you confirm the booking.
Check-in/check-out and key collection/return and directions to the property will be sent to you on confirmation of the booking :-
A deposit of $300 (minimum), must be received within 24 hrs after the Booking is taken by Management.
Bookings are not confirmed unless and until this deposit is received.
Payment in full must be received on or before departure (details given on confirmation above ).
Payments of the amount due must be received in Australian $net of any bank or other transaction charges.
Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice or liability to you.
We accept payment via our bank account, bank cheque or money order.
Personal cheques will be accepted if received at least 30 days prior to arrival.
5. CANCELLATION OR VARIATION
If you wish to vary or cancel your Booking, please contact us immediately on 0418105543
changes by email will not be accepted (sometimes they go missing and we do not receive them)
The sooner we receive your cancellation the easier it is to get a replacement booking – that means you will only be charged $100
If we cannot get a replacement booking you will either loose the deposit paid or full amount will be payable ( details below )
If a booking is cancelled or dates changed from the date a deposit is made - up to 21 days prior to check in date - Deposit - is non refundable.
(unless we are able to get another booking for the same dates and of equal value - then only $100 admin fee will be charged. )
Cancellation of the booking anytime within the 21 days prior to check in-
Full booking cost is payable. ( No exceptions )
(unless we are able to get another booking for the same dates and of equal value -
then only $100 admin fee will be charged. )
Management will take no responsibility for cancellations by the tenant due
to road, weather or transport conditions, electrical, gas outages,sickness or any
other event outside of its direct control. This also includes personal
issues experienced by the tenant.
Should you be eligible for a refund of the balance it will be made through your chosen payment method at time of Booking.
A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights.
If Management is able to relet the Property for the period cancelled a refund of the balance may be made less administration charges, commissions and expenses
We have a minimum nights stay policy of 2 nights. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.
6. SECURITY BOND – $200
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) will inform you immediately - any moneys paid will be refunded in full.
8. PARTIES & FUNCTIONS
Either Parties and Functions are strictly prohibited. – if you plan on having visitors you must get permission from us prior to your arrival giving number of guests and ages of any children.
9. LINEN AND TOWELS
We supply linen, pillows, blankets and towels which must be left where supplied in the bedrooms or bath room on departure.
10. PETS (CONDITIONS APPLY - 2 dogs maximum – must be well behaved, not aggressive or dangerous )
All dogs must be on a leash when walking thru paddocks near cows and horses - some are quite old and unable to run away if they are chased or dogs try to play with them.
This can cause stress and serious injury to them - and if approached from behind they may kick causing possible injury to your pet.
Owners must pick up after their pets before departure and put rubbish in bins provided
any damage to furniture or property caused by pets will be charged back to the owner – please advise us before departure so we can have it repaired
before the arrival of the next guests.
We have doggie doors/bowls/bed/toys they can use during their holiday.
We do hot have ticks at Kookawood – (not to our knowledge we have never found one on our pets)
For the comfort /health and safety of future guests and their pets all dogs must be treated for fleas before arrival.
Owners of dogs that shed hair are required to use the vacuum provided to remove any pet hair from the carpets / floors.
Not all our guests are pet owners and do not like to see pet hair in the house.
Do not leave dogs at the house unattended for long periods of time – constant barking will not be tolerated
( we do understand that they may bark occasionally and that is fine)
An additional pet cleaning fee of $50 will be deducted from the bond if there are dirty paw prints on linen or furniture.
Linen / blankets at the house are for human use only – please bring your own doggie blanket or sheets if you think they may jump on furniture.
11. YOUR OTHER RESPONSIBILITIES
You must comply with all applicable House Rules and all instructions from Management and the caretakers of the Property concerning
occupancy, property, health, safety and quiet enjoyment of the Property .
You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately
Management will recover costs from you if repairs or replacement of damaged item/s .
Only the guests nominated and agreed in the Booking may stay in the Property over night. If any other guests stay extra charges will apply .
Before departure, all rubbish put in the appropriate rubbish bins provided, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.
Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge,removal of excessive rubbish etc.
All furniture and furnishings must be left in the position they were in when you arrived
The property should be vacated on time .
You are responsible for the safekeeping and replacement keys. Loss of keys - replacement cost of cutting new set of keys
Smoking is not permitted inside the Property
12. PROBLEMS OR COMPLAINTS
In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible.You must allow repair/service access to the property during reasonable hours.
Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.
Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
13. Liability and Insurance / Assurances
All visitors/guests/tenants are recommended to arrange their own holiday insurance, including medical cover as required. The owners can accept no responsibility for accidents. The owners of Kookawood will not accept any liability for any loss, injury or damage of any nature however sustained to or by any person in the course of their occupation of the property and the land belonging adjacent thereto as a result of the occupation of that property or any activity carried out in the course of such occupation however sustained, such activity and occupation are carried out at the individual's own risk.
The tenant accepts full responsibility and agrees to indemnify the owner for any injury or death to themselves, guests, animals or any other person on the property during the term of their booking.