Guest count:There is a maximum of 6 “persons” permitted in any booking – including children, who must be specified in the count during the booking process. As this limit is legally imposed on us, we cannot and will not make any exceptions or exemptions to this policy. The property is reserved for the use of overnight guests only and 'visitors' are not permitted without prior approval from management, which will not necessarily be granted.
Pets & smoking: unfortunately, Silverpoint Accommodation does not permit pets on site and smoking is not permitted on the property. You will be held liable for all damages resulting from pets and/or smoking, which may be recovered by us using the details you provide with your booking.
Cancellations: For cancellations made outside of 28 days prior to arrival, a 15% booking fee will be charged to cover administrative costs and the rest will be refunded. Cancellations made within 28 days will result in no refund being issued, with the full amount being retained by us.
Payments: full payment is required at the time of booking. Should your card be declined, we will provide you with a minimum of 24hrs to resolve the issue after which time we may cancel your booking. Bookings cancelled in this manner will attract the same conditions as outlined under the ‘cancellations’ heading in this document. This fee may be charged at any time after the minimum waiting time specified above.
Limitation of liability: Under no circumstances shall Silverpoint Accommodation be liable to you or any party related to you for any indirect, incidental, consequential, special, exemplary, or punitive damages or loss of profits, even if Silverpoint has been advised of the possibility of such damages. While we will attempt to minimise and mitigate all risks, we are in no way liable for injury or death that occurs as a result of your booking or while you are on the property to the maximum extent permitted by law. Your safety is ultimately your responsibility. In any event, our total aggregate liability to you for all damages of every kind and type (regardless of whether based in contract or tort) shall not exceed the total amount tendered for your booking.
Severability: The invalidity or unenforceability of any provisions of this Agreement shall not affect the validity or enforceability of any other provision of this Agreement, which shall remain in full force and effect.
Privacy: We will endeavour to maintain maximum privacy of all information provided to us in association with any booking. However, where necessary, we will share this information with businesses, as required, to carry out booking, payment or legal activities and to law enforcement agencies where required.