Terms and Conditions of Temporary Holiday Accommodation at Casa Del Mare
“Booking” means the period for which you have paid to stay at the Property.
“Property” means Casa Del Mare Hallidays Point, Redhead Road Red Head and all its fixtures, fittings and equipment.
“Management” means the owners and managers of the Property.
"Guests" means the persons who stay overnight in the Property during the Booking.
"Visitor" means a person a Guest permits to visit the Property during the Booking.
2. ACCEPTANCE & RESPONSIBILITY.
Payment of the Deposit constitutes acceptance of these Terms and Conditions.
3. CHECK IN/ OUT
Check-in time is not before 2pm on the arrival date and check out time is not later than 10 am on departure date.
Late departure is subject to prior arrangement and availability.
You must notify the property manager of expected arrival time and a mobile contact number at least 1 day before arrival.
Property manager contact details are provided on confirmation of booking.
Check-in/check-out and key collection/return procedure to be arranged with the property manager prior to arrival. Property manager contact details are provided on confirmation of booking.
Where your stay commences in less than 4 weeks from the time of Booking, the full amount must be paid in full up front.
If your stay commences greater than 4 weeks from the time of booking then a deposit of 50% (minimum), must be received within 5 days after the booking is taken by Management. Bookings are not confirmed unless and until this deposit is received.
Payment in full must be received no later than 30 days prior to your arrival.
Payments of the amount due must be received in Australian $ net of any bank or other transaction charges.
Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice or liability to you.
We accept payment by the following methods: direct deposit or transfer to our nominated bank account.
Our bank details will be advised to you on booking confirmation.
If you wish to vary or cancel your Booking, please contact the property manager immediately.
50% of the accommodation charge is non-refundable in the event of a cancellation advised within 30 days and greater than 7 days of the commencement of the stay.100% of the accommodation charge is non refundable in the event of a cancellation within 7 days of the commencement of the stay.Should you be eligible for a refund it will be made through your chosen payment method at time of Booking. A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights.An administration charge of $100 will be charged for any variation or cancellation.If Management is able to relet the Property for the period cancelled a full refund may be made less the administration charge.We have a minimum nights stay policy of 2 nights. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.
6. SECURITY BOND
A bond payment of $500 is required at the same time as the outstanding balance of your Booking. It will be credited to your designated payment method once our property has been inspected and deemed left in a similar state to your arrival.
We agree to ensure this occurs within 7 working days of your departure.
Any damage, loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the bond. Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, extra guests beyond those declared.
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full.
8. PARTIES & FUNCTIONS
Parties and Functions are strictly prohibited.
Breach of this condition will result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc.
9. LINEN AND TOWELS
We supply linen, pillows and blankets which must be left where supplied in the bedrooms on departure.
Bath and Beach towels are not included.
Guests must provide their own towels.
Pets are allowed at the Property with the prior consent of the property owners.
Pet owners are responsible for cleaning up after their pets both within and outside the property. Pets are not allowed on any furniture or on any carpeted area of the house at any time. Any evidence of pets on any furniture or the carpet will incur extra cleaning fees.
11. YOUR OTHER RESPONSIBILITIES
You must comply with all applicable instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.
You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately. Management may or may not recover from you repair or replacement cost (at Management's discretion)
Only the guests nominated and agreed in the Booking may stay in the Property over night. If any other guests stay extra charges may apply or the agreement may be terminated without refund.
Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.
Before departure, please remove all food from fridges, all rubbish put in the appropriate council rubbish bins provided, and crockery and cutlery washed and packed away.
The Property must be left in a clean and tidy condition as it was presented on arrival.
Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish etc.
Should the cleaning fee be more than the usual, you could be charged the additional costs over and above the normal cleaning fee which will be deducted from the security bond.
All furniture, fixtures and furnishings must be left in the position they were in when you arrived
The property should be vacated on time and secured. All windows and doors are to be locked. All keys must be returned to Management or as otherwise directed.
The lighting of fires is not permitted on the property.
Smoking is not permitted within the house on the Property
12. PROBLEMS OR COMPLAINTS
In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.
Failure to follow this procedure this may hinder the ability of Management to rectify the problem quickly and efficiently so as not to disrupt your stay.
We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.
13. Water safety
Children are to be supervised at all times, by a responsible adult, whilst at the pool and at the dams on the property.