Payment Policy -
Full payment of the accommodation is required when booking.
Aqua Resort accepts the following credit cards - Mastercard, Visa and AMEX
Dynamic Pricing - Prices/ quotations are subject to change without notice and will not be guaranteed until payment has been processed and you have received formal confirmation of your booking from us via email, SMS or letter. A dynamic pricing structure is in operation, tariffs change regularly according to occupancy. If a lower tariff is listed than previously booked we unfortunately cannot amend the tariffs charged after a booking confirmation has been issued.
Conditions of stay - When planning your stay, please be aware that our check-in time is from 2:00 pm and the check out time on your day of departure is 10:00 am. Should you require times earlier or later, they are subject to availability and may incur an additional day use charge.
Cancellations - Full payment of your accommodation is to be paid upon booking.
PEAK SEASON - School Holidays, Long Weekends, Easter and 20/12 – 31/1 In the event of your plans being changed, more than 60 days notice will receive a full credit, less a service charge of $60. If less than 60 days notice of cancellation is received your full deposit is forfeited unless the room can be rebooked, in this instance a partial refund will be available.
LOW SEASON In the event of your plans being changed, more than 48 hours notice will receive a full credit, less a service charge of $60. If less than 48 hours notice of cancellation is received your full deposit is forfeited. PROMOTIONS/SPECIAL DEALS (Including Our Deal/Scoopon/Groupon/Luxury Escapes/Cudo/Deals.com/Coxys) No Cancellations or Refunds, Dates can be changed subject to availablity.