Licence not a Tenancy
The booking with Holiday Accommodation is not a residential tenancy agreement under the NSW Residential Tenancy legislation. Failure to comply with any of the Guest's fundamental obligations and the terms and conditions of the property may result in immediate termination and eviction. Refunds will not be paid on terminated occupancies.
Number of Persons, Noise, Parties and Functions
Properties are for house guests only. No outside guests are permitted on the premises without pre-arrangement from Holiday Accommodation Management. The number of occupants must not exceed the number of persons shown on your confirmation. Any increase in numbers must be agreed in advance and may incur additional fees.
Excessive noise, parties and functions are not permitted as they can cause disruption to neighbours as well as nearby residents and other holiday makers. There are a select few properties where functions are permitted however express permission must be granted for any booking and additional function fees apply.
If an unauthorized function is held at the property the bond processed for the booking will be retained and additional fees to cover the standard function fee may apply.
:: Byron Bay Specific
The Holiday Letting Organisation operate a noisy neighbour hotline in Byron Bay who respond to noise complaints by neighbours, residents, and other holiday makers. If a complaint of excessive noise or anti-social behaviour is received, security will be dispatched to investigate and may result in a $200 charge for call out. A report will be received by Byron Bay Holiday Rentals with information as to whether a fee has been charged. This fee will be taken from the guest’s security deposit and is non-negotiable.
If a second security call-out with fee payable is received at any time during a guest’s stay, all guests at the premises will be evicted from the premises by security without refund of rent or bond.
Inappropriate Bookings and Schoolies
As a duty of care to properties and owners, Holiday Accommodation Management reserves the right to refuse any bookings that are determined to be inappropriate or that fall across Schoolies dates.
Christmas and New Year Bookings
If a booking covers both Christmas Day and New Year’s Eve, the booking must be at least 12 days in length. Other booking date restrictions may apply as advised by Holiday Accommodation Management. New Year’s bookings that commence on 26th Dec or early January bookings that commence on 1st or 2nd January must have pre-approval from Holiday Accommodation Management and will only be approved if suitable in relation to other existing bookings over those peak periods.
Check-in and Check-out
Check-in is available from 2pm on the day of arrival. Check-out is 10am on the day of departure.
Holiday Accommodation will try to accommodate requests for early check-in/late check-out however they are subject to availability (i.e. other bookings in place, cleaners available to accommodate the request, maintenance schedule) and fees may apply. Despite any early applications, approval will only be granted 1-2 days prior to entry/departure if available. Early requests do not guarantee early access/late checkout unless a full day’s rate is paid.
Guests are required to contact the appropriate Holiday Accommodate office 1-2 working days prior to the date of the early check-in/late check-out to make final arrangements which will be recorded in the booking details.
Keys will be available at the property upon arrival. Guests will be provided with details of the key location and/or access codes via email after final payment has been made (and a credit card is on file for bond for fully managed properties). Guests are requested to take the access information with them in order to access the property.
Linen and towels are provided unless otherwise notified. Beach towels are not provided (unless stated otherwise in the property description) however can be arranged at an additional cost.
Deposit, Bond and Booking Fee
A deposit of 50% of total rent plus our $55 booking fee is required at time of booking. Final payment is due 30 days prior to arrival. If the booking is made within 30 days of arrival, full payment will be required at the time of booking.
A security bond of $1000 ($500 if the property is a studio or one bedroom, up to $5000 for function bonds, or $250 per person for schoolies bookings (processed as one transaction)) will be processed 1-3 working days prior to check-in for all fully-managed properties. The bond will be processed as a pre-authorisation on the guest’s previously nominated credit card (we do not accept bank transfers or cash for bond payments unless by special arrangement). The funds will be frozen by the guest’s issuing bank for a period of 7-10 working days and will be automatically released as long as there are no issues during the stay. Once released, the funds will become available on the guest’s card again, and there will not be a transaction on the credit card statement.
Bond deductions are rare, however when they occur, Holiday Accommodation will advise the guest of details of any charges and these will appear on the guest’s statement. Considerable administration is required and a $50 fee will apply.
Where Holiday Accommodation is the booking agent only, bond arrangements will be made directly between the guest and the managing entity of the property and may be up to $5000 depending on the property. Contact details for the managing entity will be provided to the guest accordingly.
:: Booking Fee
A $55 non-refundable booking fee will be applied to all bookings.
Cancellations and Date Changes
If a guest requests to cancel, Holiday Accommodation will relist the property for sale and will endeavour to rebook the dates. If there is a short lead time available to get a replacement booking, a discount may be applied to the rate. Cancellations may result in a loss of deposit paid OR full payment should this have occurred. All cancellations will incur a $100 cancellation fee and the non-refundable $55 booking fee.
The following scenarios apply:
If Holiday Accommodation can rebook your dates for the same rate, the deposit will be refunded less the $55 booking fee and a $100 cancellation fee.
If Holiday Accommodation needs to discount the property to rebook the original dates booked, the deposit will be refunded less the difference between the rates, the $55 booking fee and a $100 cancellation fee.
If a replacement booking is not secured, the guest will forfeit any funds paid.
:: Date Changes
Date changes are not possible.
Changes Made by Holiday Accommodation
All bookings are made in good faith of ongoing holiday letting by owners however maybe subject to change and Holiday Accommodation cannot accept responsibility for actions taken by the owner(s) of the property which are outside its control. Reasonable actions will be made by Holiday Accommodation to offer alternative accommodation should this occur.
In the event that the property booked is listed for sale, the guest agrees to allow the owner or agent to inspect the property with the prospective purchasers, by appointment and during reasonable hours.
The description of the premises is given in good faith; no responsibility for misrepresentation will be accepted.
Many of the Holiday Accommodation houses are located in suburban locations where, from time to time, there may be building / construction on houses within the nearby vicinity of the property booked. Holiday Accommodation takes no responsibility for any issues relating to noise on neighbouring properties.
Guests’ actions, conduct and safety are the responsibility of the guests. The agent and owner(s) of this property do not condone: unsafe, irresponsible or illegal actions/behaviour etc. on or off the premises, during a stay or at any other time.
A condition of entering and/or staying at this property means that all guests understand and agree to indemnify the agent and owner(s) against any responsibility or action(s) (legal or other), due to any action(s), incident(s), loss or injury(s) while within or outside of the premises (including, but not limited to, the grounds, facilities, structures, etc.) during a stay or at any other time.
For the comfort of all our guests, this is a non-smoking property. Any damages caused by smoking on or inside the premises will be taken from bond.
Excess Cleaning, Damages and Charges
:: Excess Cleaning
Holiday Accommodation requests guests to leave the property as it was found to avoid extra cleaning charges. This includes washing dishes, placement of rubbish in the bins provided and cleaning of the BBQ. Beds will be stripped and floors clean however excessively dirty walls/floors and linen will be charged.
In the event of breakages, damages and lost items, Holiday Accommodation requests that guests contact the relevant office to report the incident as soon as possible. Damages may be deducted from bond (or credit card supplied if the charges are higher than the bond processed).
:: Movement of Items Within/Between Properties
Holiday Accommodation has a strict policy on moving items or furniture (indoor and/or outdoor) within a property, or in the case of bookings across multiple properties, from house to house. Movements may cause unnecessary damage to items and the property itself, and can cause excess cleaning time due to complex housekeeping inventory checks. If you have a large booking where extra items are required (and a function is approved) Holiday Accommodation can supply you with hire company contact information. Any damages/excess cleaning caused by movement of items or furniture will be taken from bond.
:: Lost Keys / Keys Locked Inside
If guests lose keys or lock keys inside the property and require access, a security call fee will apply. If replacement keys need to be cut, key barrels need to be replaced, or in secure complexes re-keying is required costs will be calculated based accordingly and charged to the guest.
:: Rubbish Collection and Excess Rubbish
Holiday Accommodation requests guests to put all rubbish in the collection bins provided no later than the night before collection (indicated in the property compendium). The lid must be able to close for the collection. Some properties have a service where the bins are put out for guests – this will also be indicated in the property compendium. Where are service is not available or offered by the property, the guests must put the bins be put out for collection themselves. If the bins are not put out, a fee of $50 may be charged for a manual collection service to occur.
Excess rubbish upon check out will also attract a $50 fee for a manual collection.
Personal and Lost Property
No responsibility will be taken by Holiday Accommodation for guest’s personal property. If items are left at a property the appropriate Holiday Accommodation office will contact the cleaners to determine whether the items were located. If located, guests are required to send a postage paid, return addressed envelope to the office for the items to be returned. Return costs and tracking of items are the guest’s responsibility.
Animals and Pets
Pets are only permitted at pet-friendly properties and only if pre-arranged with and approved by Holiday Accommodation. Pet friendly terms and conditions must be agreed to, and any damages caused will be deducted by bond. This permission is provided on a case by case basis and is subject to the following terms and conditions.
All pets are to remain outside, however small and toy breeds may be allowed inside following specific approval. Guests must ensure their dog:
- Is groomed to avoid moulting and is cleaned prior to entering the house to avoid marks to the property
- Has had up to date worming, flea treatments, vaccinations
- Has had nails trimmed to avoid scratches to the floors and furnishings
- Does not jump up on beds, furniture or rugs (indoors or outdoors)
- Is not left unattended as excessive barking may result in complaints from neighbours
Additional cleaning charges may apply should pet hair, urine, fleas or any evidence (including smell) of the pet be left behind when guests leave. It is advised for pets to wear tick/flea collars to avoid bringing or picking up ticks/fleas to/from the area.
Holiday Accommodation accepts no responsibility for death of, loss of, injury or sickness to pets during the accommodation period - full and sole responsibility for the pet and its actions lie with the pet owner and upon acceptance of terms and conditions the guest agree that no legal action (including payment of veterinary accounts) will be taken against the landlord and that no discussion will be entered into. Please be aware that some properties have not been designed to be pet friendly.
You are agreeing to these terms and conditions when you make confirmation and payment for this booking. Any breach of the above Holiday Letting terms and conditions, as agreed by both parties, permits the owner or us to refuse the key, amend the rent or immediately terminate the letting.