TERMS AND CONDITIONS: payment of a deposit or full amount means you accept these terms and conditions of stay
Booking means the period for which you have paid to stay at the property
Property means 12 Mort st , Katoomba 2780 NSW and all its fixtures, fittings and equipment
Management means the owners and managers of the property
‘Guests”/ tenants means the persons who stay overnight in the property during the booking.
“Visitor” means a person a guest permits to visit the property during the booking.
ACCEPTANCE AND RESPONSIBILITY
Payment of deposit / confirmation of the booking constitutes complete acceptance of these Terms and Conditions
Check in time is not before 2pm on the arrival date and check out time is not later than 10am on departure date.
Late departure is subject to prior arrangement and availability and extra charges may apply.
You must provide contact address and mobile number when confirming a booking
Check in /check out and key collection/return and directions to the property will be sent to you on confirmation of the booking:-
A deposit of $180 is required within 24 hrs of confirmation unless arranged prior.
Payment in full must be received on or before departure (details on confirmation)
Payments of the amount due must be received in Australian $ net of any bank or other transaction charges.
We accept payment via our bank account – personal cheques will be accepted if received at least 30 days prior to arrival
CANCELLATION OR VARIATION - Any booking fees/commissions payable from a booking website are non refundable
the cancellations fees below apply to our deposit amounts
If you wish to cancel or vary your booking please contact us immediately.
Changes made by email will not be accepted unless you receive a reply from us confirming any changes (sometimes emails go missing!)
It is advisable to contact us as soon as possible so we can relist the property .
Your deposit is non refundable in the event of a cancellation (unless we are able to get a booking for the same dates then only $80 admin fee will be charged)
this applies from date of confirmed booking up to 21 days prior to check in date.
Bookings cancelled within the 21 day period prior to check in may be charged full booking fee (unless we are able to get another booking for the same dates then only $80 admin fee will be charged for relisting the property).
A variation of the booking which reduces the number of nights stay will be treated as a cancellation of the booking in respect of those nights
A variation of the booking which reduces the number of guests will be treated as a cancellation of the booking in respect of those guests
If we are able to relet the property for the period cancelled a refund of the balance may be made less administration charges, commissions, expenses
We have a minimum nights stay policy of 2 nights . No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.
Applies $150 – refunded on the day of checkout
If the property becomes unavailable for your occupancy due to unforeseen circumstances (eg: fire, storm, damage etc )we will inform you immediately – any monies paid will be refunded in full.
PARTIES AND FUNCTIONS
Either Parties and Functions are strictly prohibited
LINEN AND TOWELS
We supply linen, pillows,blankets and towels which must be left where supplied in either the bedrooms or bathroom on departure
PETS (These Conditions apply to all pet owners )
Maximum of 2 pets
For the health and safety of all our guests and their pets all visiting pets must be treated for fleas prior to arrival .
Any damage done by pets while staying the property must be paid for by the dogs owners (replacement cost)
this includes damage to the garden.
Owners must pick up after their pets before departure and put rubbish in wheelie bin next to driveway
If you think your pet will jump on furniture please bring a sheet/blanket to cover them. (The blankets we have on the beds and couches are for human use only)
(not all our guests are pet owners and they do not like to see dog hair in the cottage during their stay)
Owners of dogs that shed hair are required to use the vacuum provided to remove any pet hair from the carpets / floors.
We do this when we take our pets on holidays too so hope you find this a reasonable request.
If you have a dog that barks a lot please do not leave them in the house or garden for extended periods of time alone.
Our neighbours on either side do not have dogs and would not appreciate the noise disturbance and are likely to notify us if this happens.
YOUR OTHER RESPONSIBILITIES
You must comply with all applicable House Rules and all instructions from management concerning occupancy
,property,health,safety, and quiet enjoyment of the property and our neighbours.
You are responsible for damage,breakages,theft, and loss of the property and any part of it during your stay.
You must notify us of this immediately.
Management will recover costs from you if repairs or replacement of damaged item/s are necessary.
Only the guests nominated and agreed in the booking may stay in the property overnight. If any guests stay extra charges will apply.
Before Departure, all rubbish is to be put in appropriate council rubbish bins provided, crockery washed and packed away.
The property must be left in a tidy condition
Extra cleaning charges may be incurred for the cleaning of dirty dished, washing machine,dishwasher,emptying the fridge, Should the cleaning fee be more than the usual you will be contacted in regard to cost.
All furniture and furnishings must be left in the position they were when you arrived.
The property should be vacated on time and secured. All doors closed and locked.
Your are responsible for the safekeeping and replacement of accommodation keys.
Loss of keys – replacement cost of cutting new set of keys will apply.
Smoking is not permitted inside the cottage.
PROBLEMS AND COMPLAINTS
In the case of any problems or complaint, you must inform management at the earliest opportunity so that management has the chance to rectify the situation as quickly and efficiently as possible.
You must allow repair/service access to the property during reasonable hours.
Any complaint that cannot be resolved locally , must be notified in writing to the management prior to departure from the Property.
Failure to follow this procedure may hinder the ability of management to rectify the problem or complaint and reduce or extinguish any claim you may have.
Liability and Insurance / Assurances
All visitors/ Guests / Tenants are recommended to arrange their own holiday insurance, including medical cover as required. The owners can accept no responsibility for accidents. The owners of Secret Garden Cottage will not accept any liability for any loss, injury or damage of any nature however sustained to or by any person in the course of their occupation of the property and the land belonging adjacent thereto as a result of the occupation of that property or any activity carried out in the course of such occupation however sustained, such activity and occupation are carried out at the individual's own risk.
The tenant accepts full responsibility and agrees to indemnify the owner for any injury or death to themselves, guests, animals or any other person on the property during the term of their booking.