PLEASE NOTE YOUR DEPOSIT AND FULL PAYMENT IS ACKNOWLEDGEMENT THAT YOU AGREE TO THE OWNERS OF WALTERS HOLIDAY FLAT’S FOLLOWING TERMS AND CONDITIONS.
Deposits: 2 - 7 days after booking by direct deposit or internet transfer as per the Confirmation.
Final payment: Due prior to arrival as per the Confirmation.
Keys: Entry codes are issued to obtain keys from a security box at the front door of your flat.
Payments: Your deposit and balance payments are directly deposited into the Owners account.
Responsibility: The Guest accepts responsibility for and agrees to indemnify the Owners and Lawrence & Sueanne Brookes against any loss or damage to the premises or its contents and the guests possessions during the guest’s occupancy. The guest must report any damages, breakages or lost items including keys immediately to jervis.com.au for referral to the Owners.
Inspection and Cleaning: The property is inspected immediately after you vacate the premises. It is the occupant’s responsibility to ensure that the premises are kept clean during your stay at all times and are left in a tidy manner on departure. The moving of the furniture is strictly prohibited. Please ensure that all BBQ’s and their utensils are cleaned and gas turned off.
Cancellations: In the event of a cancelled booking, the deposit or full payment is not refundable unless the premises are re-booked for the same time and same tariff. If we are able to rebook the premises a cancellation fee of $100.00 will be charged. No Refund will be given if the guest vacates prior to the departure date.
Peak Season, Xmas, New Years, Long Weekends and Easter bookings are non-refundable. Last minute bookings are non-refundable.
Owners’ rights: The owner reserves the right to request that his/her property be removed from the holiday listing. Should the property you booked become unavailable for whatsoever reason the owner will endeavour to relocate you to a similar property. Should you not accept the alternative property (written notification required); monies will be refunded in full. Guests agree to take no action against the owner and Lawrence & Sueanne Brookes in the event of this happening. If no alternative property can be found a full refund will be given.
Arrival: The key will be available from 3.00p.m. (No early arrivals in Peak Season)
Arrival is directly at the property, once fully paid, a security code is issued for you to obtain your keys from security box.
Departure: Strictly 10.00am. Secure the property and return Keys to the security box.
Peak Season, Xmas, New Years, January check out is strictly 9.30a.m. Late fees will be charged.
Functions: No organised functions are permitted, Failure to comply will terminate this agreement, and you will be asked to vacate the property immediately.
Gas Bottle: If the BBQ gas bottle requires filling call 0435 084 261.
Pets: Pets are strictly NOT permitted on this holiday property.
Guests Responsibility: No person on the premises shall be guilty of conduct that is a nuisance to adjoining or neighbouring occupiers. Excess noise is not permitted after 10 pm under any circumstance. Failure to comply will terminate this agreement. Guests are also responsible for any invitees conduct and actions at the property. You must not exceed the maximum number of guests which is advertised on each properties description. Failure to comply will terminate this agreement and you will be asked to vacate the property. The Guest agrees to allow the owner or his nominee to enter the premises to arrange any necessary repairs. Any area of the property which is found to be locked and for which a key has not been supplied is PRIVATE and not for guests use. Anyone gaining unlawful access to a private area shall be found to be in breach of this agreement and legal action will be taken.
Guests Property: No responsibility is taken for the occupants personal property left at the premises.
Property Description: jervis.com.au will describe the premises and its position to the best of our ability and in good faith. We recommend that you look at the photos on the internet. No responsibility, refund, or relocating for alleged misrepresentation can be accepted.
CANCELLATIONS 2 WEEKS PRIOR TO ARRIVAL A REFUND WILL BE GIVEN LESS $80.00 Administration Fee IF ABLE TO BE REBOOKED FOR THE SAME TIME AND TARIFF, PEAK SEASON AND LAST MINUTE BOOKINGS ARE NON REFUNDABLE.