Cancellation if caused by the client, money paid is not refundable unless the house is re-let for the entire period. If it is, a refund is made due to the property being relet then a $50 cancellation fee will apply. The owners will make every effort to ensure the property is available as booked. However the owners reserve the right to make alterations to bookings due to unforeseen circumstances.
To maintain a good standard for our guests we require certain conditions to be complied with. We appreciate most will respect our property but the occasional abuse requires that we state the following conditions.
Number of Guests should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email. Fees will apply for excess guests not agreed with the owners in advance. Parties and Functions are strictly prohibited. The price charged is for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in loss of your bond and/or additional payments. Damage, Breakages, Theft and Loss are the guests responsibility during their stay.
Departure - the property should be left in a similar state to its condition on arrival. Check-out time is strictly 11am by the latest, to allow time to prepare property for next guests. (On Sundays sometimes we will provide 5pm late checkout which will be confirmed with each guest directly).
Disturbance to our neighbours, including excessive noise, will result in termination of rental and loss of bond.
Unfortunately we cannot accommodate pets. If we have evidence of a pet staying or are advised of this by our neighbours, the full bond will be forfeited including to pay for necessary flea control and additional cleaning.
The bond will be refunded within 14 days upon confirmation everything is OK as listed above. It is designed to cover any additional costs incurred including but not limited to, any breakage, damage or excess cleaning requirements, extra guests beyond those declared ..etc. Our housekeeper also charges for time spent unpacking the dishwasher or placing washed dishes away ($10 charge for each).
Linen is provided for all occupant agreed above. Please ensure you bring your own towels for any recreational activities such as swimming, water or gym activities.
Loss - the owners take no responsibility for the tenant’s personal property.
Variations to these conditions may only be made by prior arrangements with the owner in writing.