Proceeding with your booking means that you declare you are over 25 years of age and have read and agreed to the terms and conditions and house rules in accordance with the holiday rental code of conduct.
TERMS AND CONDITIONS IN ACCORDANCE WITH THE HOLIDAY RENTAL CODE OF CONDUCT
1.1 Property means Kirinbell Cottage and all its fixtures, fittings and equipment.
1.2 Booking means the period for which you have paid to stay at the Property.
1.3 Management means the owners and managers of the Property.
1.4 Guests means the persons who stay overnight in the Property as per the Booking.
1.5 Visitor means a person a Guest invites or permits to visit the Property during the term of the occupancy who does
not stay overnight.
1.6 Noise means any sound which is offensive to occupiers of neighbouring properties.
2. ACCEPTANCE & RESPONSIBILITY.
2.1 Payment of the Deposit constitutes the Guests acceptance of these Terms and Conditions.
3. CHECK IN/ OUT
3.1Check-in time is on or after 15:00 on the arrival date.
3.2 Departure is by 10:00 sharp.
3.3 Variation to these times is subject to prior arrangement with Management and must be agreed in writing.
3.4 Unless otherwise arranged a fee of $70 will be applied for each hour, or part thereof, that departure is delayed. This late checkout fee may be deducted from the bond monies. Cleaners will arrive 15 minutes after departure time, please advise us on 0419 695 206 if you are running late.
4.1 A deposit of 50% (minimum) must be received within 2 days after the Booking is taken by Management.
4.2 Bookings are not confirmed until this deposit is received.
4.3 Payment in full must be received no later than 14 days prior to your arrival.
4.4 Management reserves the right to cancel Bookings automatically without notice if payments are not received within the specified time limits.
4.5 Payments of the amount due must be received in Australian $ net of any bank or other transaction charges.
4.6 We accept payment by the following methods: Visa, MasterCard & direct deposit into our nominated bank account.
4.7 A credit card surcharge of 1.3% will be levied to cover transaction costs associated with credit card payments.
4.8 Personal cheques will be accepted if received at least 30 days prior to arrival.
5. CANCELLATION OR VARIATION
5.1If you wish to vary or cancel your Booking, please contact us immediately on 0419 695 206
5.2 In the event that the stay is cancelled by the guests the deposit and balance are not refundable unless the house is re-let for the entire period at equal tariff.
5.3 If the property is re-let for the entire period at equal tariff a refund will be made less a 15% administration fee.
5.4 A 15% administration fee may be charged for any variation or cancellation.
5.5 Should you be eligible for a refund it will be made through your chosen payment method at time of Booking.
5.6 A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights.
5.7 We have a minimum nights stay policy of 2 nights. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.
6.1If the Property becomes unavailable for your occupancy due to unforeseen circumstances (e.g. fire, storm, damage, etc.) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full.
6.2 Management will not be liable for any further compensation if the Property becomes unavailable for the Booking period.
7. PARTIES & FUNCTIONS / NOISE / EXTRA GUESTS / VISITORS
7.1 Parties, Functions and additional guests are strictly prohibited.
7.2 Visitors to the Property must be declared and approved by Management.
7.3 Kirinbell Cottage accommodation is to be used for quiet residential purposes only. Kirinbell Cottage is not to be used as a ‘party house’ under any circumstances.
7.4 Management can make an inspection of the premises at any time upon demand.
7.5 Guests and Visitors must not create noise which is offensive to occupiers of neighbouring properties especially between 10pm - 8am and during arrival and departure at any time throughout the occupancy.
7.6 Disturbance to our neighbours, including excessive noise, is prohibited and will result in early termination of rental and loss of bond and/or additional payments.
7.7 Only the number of guests nominated and agreed in the Booking may stay in the Property. If any other guests stay extra charges will apply or the agreement may be terminated without refund.
7.8 Breach of this condition may result in immediate termination, eviction without refund, loss of bond and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc.
7.9 Additionally, tents, caravans and camper-vans are not permitted at the property.
8. LINEN AND TOWELS
8.1 Bed linen and bath towels are supplied.
8.2 Please note you are required to use sheets & pillowslips when using the beds. If there is any excess soiling of the mattress protectors, blankets or doonas provided, the guest shall be responsible for the payment of dry cleaning.
8.3 Guests must supply their own beach towels.
9.1 The accommodation of pets is by prior arrangement with Management and must be agreed in writing.
9.2 Pets are not permitted on furniture at any time. Any evidence of pets on furniture may incur extra cleaning fees.
9.3 Pets are not permitted to be left indoors without appropriate supervision.
10.1 The cost of normal cleaning is INCLUDED in the tariff.
10.2 Please note that it is agreed as a condition of tenancy that prior to departure guests will ensure the following are carried out:
* Dishes, cutlery, pots, pans and glassware are to be cleaned and returned to the cupboards or drawers from where they were removed.
* The fridge shall be emptied and the interior of the fridge is to be wiped over.
* The barbecue, if used, shall be properly cleaned.
* The oven must be wiped over and left in a similar condition to that which it was found.
* All rubbish is to be removed from the house and placed in the council bins outside.
* Rubbish collection day is Monday. The Council bins are to be placed outside on the nature strip on Sunday evening ready for collection on Monday morning.
* Dog dropping must be removed from the yards and placed in the council bins.
* Excessive rubbish is the responsibility of the tenant and must be taken with you and disposed of away from the property.
* All electrical appliances including air-conditioners, ceiling fans and audio visual equipment must be switched off.
10.3 Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs over and above the normal cleaning fee. The rate of $40.00 per hour will be deducted from the bond if the property is vacated without a reasonable attempt having been made by the guest to leave the property in a neat and tidy condition and/or to remove excessive rubbish with special attention paid to the items listed above.
11. SECURITY BOND
11.1 A credit card authorisation must be provided to Management upon confirmation of your Booking.
11.2 Any damage loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the credit card. Examples include but are not limited to any breakage, damage or excess cleaning requirements, extra Guests or Visitors beyond those declared.
12..1 Smoking is not permitted in the Property.
13. GENERAL OBLIGATIONS OF GUESTS AND VISITORS
Guests and Visitors must:
13.1 Comply with all House Rules and By-Laws;
13.2 Respect the residential amenity and security of the Property and neighbours;
13.3 Refrain from anti-social behaviour;
13.4 Guests must control and be responsible for Visitors and ensure that Visitors comply with the House Rules;
13.5 Comply with any instructions from the Manager and security services during their stay; and
13.6 Notify the Manager of any disputes or complaints as soon as is practicable.
14. OTHER RESPONSIBILITIES
14.1 All furniture and furnishings must be left in the position they were in when you arrived.
14.2 No furniture or affects are to be removed from the premises.
14.3 Damage, breakages, theft and loss are the guests responsibility during their stay. It is the guests responsibility to replace with articles of equal or higher value, any article of furniture, effects or fittings that may become damaged or lost during the period of this tenancy, or to pay the owner the cost of repair or replacement.
14.4 You must notify Management immediately of any damage, breakage, theft or loss.
14.5 Management may recover from you repair or replacement cost (at Management's discretion).
14.6 Management take no responsibility for the guests personal property.
14.7 It is the guests responsibility to ensure the property is fully secured, all doors, screens and windows key locked before departure. It is the guests responsibility to replace with articles of equal or higher value, any article of furniture, effects or fittings that may become damaged or lost, or to pay the owner the cost of repair or replacement for any loss or damage caused due to neglecting to secure the property.
14.8 All keys must be returned as directed. Guests are responsible for the safekeeping and return of accommodation keys.
15.1 Guests and Visitors must comply with parking regulations and show consideration to neighbours;
15.2 There is off street parking for up to four vehicles in the driveway.
15.3 Parking is prohibited on the front lawn. Any evidence of vehicles on the lawn area will incur a charge for damage and subsequent repair.
16. PROBLEMS OR COMPLAINTS
16.1 In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
16.2 Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.
16.3 Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
17.1 The guest will indemnify Management against all liability, which might otherwise attach to Management as a result of injury, damage or loss. (Personal or proprietary suffered by any person, where such injury, damage or loss has been caused by or contributed to by any act or omission of the tenant or his agents or invitees). These conditions are an agreement between the parties. Any infringement permits Management to refuse a key, amend the rental or immediately terminate the tenancy.
The client agrees to vacate the premises immediately without compensation if any of the conditions are breached.
Variations to these conditions may only be made by prior arrangements with the owner in writing.